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Work Background
1ChannelSenior Product Manager
Dec. 2023 - May. 2025Gurugram, Haryana, IndiaConceptualized and implemented GenAI use-cases, AI Assistant/bots, and WhatsApp communication features for the product portfolio, driving 100% growth in MAU. Implemented AI based Social Learning modules and game/points engine to model and reward desirable user behaviour, with extensive third-party integrations, to build a rewards ecosystem for B2B channel partners. Led cross-functional teams of product managers, business analysts, developers and QA teams to build custom loyalty/CRM solutions for clients in BFSI, Healthcare, Manufacturing, and FMCG sectors, registering over 40% sector growth. Achieved key business objectives through six successful project migrations and new deal acquisitions to drive profitability, delivering 50% YoY growth in new revenue and achieving over 90% retention. Drove business growth, conducted product demos, and collaborated with Marketing, business development and sales teams to improve lead conversion rates by 20%. Developed SaaS product vision, strategy and roadmaps, informed by stakeholder interactions, customer surveys, market research, product experimentation, UX/UI best practices, and evolving AI capabilities, improving product performance by 175%. Created wireframes, artifacts, comprehensive documentation, User help documentation, client briefs and more, accelerating product and development cycles by 33%.
We360.ai Product Manager
Apr. 2022 - Dec. 2023Greater Delhi AreaSpearheaded the product launch of the workforce analytics SaaS product, meeting all security, scalability and other key business requirements resulting in a 66% increase in customer retention and a 40% rise in revenue. Managed cross-functional teams of designers, developers, and testers to deliver new features, improving sprint time by 50%. Integrated customer success and analytics tools, implemented business processes and workflows, reducing ticket creation by 67% while significantly improving operational efficiency. Developed AI-powered search plugins and implemented new productivity tools, reducing go-to-market costs by 60% while significantly improving operational efficiency. Conducted Market research, competition research, user behaviour analysis (Mixpanel, PostHog) to track key metrics and achieve business goals, scaling up our user base by 750% over 4 quarters.
TollringSenior Business Analyst
Apr. 2019 - Apr. 2022New Delhi, Delhi, IndiaDesigned new features and enhancements for Tollring's award-winning call management solution iCallSuite, elevating product value for global telecom clients, service providers handling over 1,000,000 calling endpoints. Implemented tools like Jira, Confluence, service management, and helped build out a comprehensive help center with over 100,000 MAUs. Co-created a training platform, collaborating with global teams to produce consistent technical documentation and train 25,000+ channel partners. Contributed to requirements gathering, planning, creating design, stories and documentation for white-labelled webapps and Analytics365, a Microsoft Teams marketplace app with multiple features.
Himalayan WeekendersBusiness Specialist
Apr. 2017 - Mar. 2019Himalayan Weekenders is India's largest student trekking community. It has been a long and ongoing journey towards creating inimitable experiences in the indomitable Himalayas, making for memories worth revisiting, again and again, a journey I am proud to be a part of.
If you are in Delhi, you have to see the himalayas.
You have to be a Himalayan Weekender.
Himalayan WeekendersBusiness Development Manager
Sep. 2016 - Mar. 2017Noida Area, India
Barclays Investment BankSenior Business Analyst
Jan. 2014 - Aug. 2016MumbaiMy responsibilities include Risk System analysis,deep dive analysis, gap analysis, preparing business requirements documents for enhancement and optimisation of Market Risk processes - for both VaR calculation and ad hoc regulatory reporting. I engage with stakeholders and Risk Managers from the global businesses of Barclays to identify sources of risk under analysis and come up with solutions. Currently engaged in building comprehensive Risk data and analytics store for the firm, with analytic contribution resulting in capital charge savings of over $150M.
Prior to that, I completed several rounds of AGILE led SDLC process for a firm-wide, one stop market risk system development process and implemented improvements in reporting and error redressal TAT by expanding bottlenecks and increasing documentation density.
NomuraBusiness Analyst
Oct. 2011 - Dec. 2013MumbaiWorked on global Basel III Internal Model method implementation Counterparty Credit Risk Exposure . PRA approval in dec 2012 led to a capital charge savings of upto $55M.
As embedded Risk BA of the Risk IT Team for Securities Financing Transactions, Performed deep-dive and impact analysis of business requirements with regard to available resources, repositories and feasibility.
Prepared ad-hoc reports for Senior Management and Risk managers for the mitigation of risk impact and feasibility investigations.
Responsible for software change and resolving of functional issues in the Risk calculation system.
NomuraBA/QA - Developer
May. 2011 - Sep. 2011Powai, MumbaiStarted working as Analyst in Risk IT team handling Counterparty Credit Risk exposure calculation with Business Analyst/ Quality Assurance being the primary roles. Delivered optimisation tools for improving documentation and change process. Completed several rounds of User testing of enhancements from Risk calculation and reporting perspective.
NITK IEEECONVENER
Apr. 2010 - Apr. 2011I worked with peers and juniors to organise team-driven events of a technical nature- to promote inquiry, planning and determination required to complete technical projects, self-driven projects, research to name a few.It was my duty as convener to facilitate, encourage and proliferate student and member friendly activities and lead a group of 300+ members in achieving academic and technical career goals.
IISc, Bangalore, dept. of Aerospace technologyResearch Intern
May. 2009 - Jul. 2009Worked on Spontaneous stabilisation of co-axial disorientation- which we studied by observing varying lengths of disorientation produced as an effect of simulated constant circular motion on the human balance. Worked with Dr. S.N Omkar as our guide.We also used 3DM-GX1.
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