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Work Background
Definitive HealthcareCustomer Program Manager - Digital Engament
Jan. 2025 - May. 2025Framingham, Massachusetts, United States
CareConnectMarketing and Sales Operations Manager.
Nov. 2023 - Jan. 2025Massachusetts, United States
IntelyCareManager, Field Operations
Oct. 2022 - Jun. 2023Quincy, Massachusetts, United States• Executed comprehensive training program for Revenue Team, resulting in 20% sales performance increase. • Implemented Confluence SOP page for Revenue Team, reducing 1:1 questions by 90% and improving workflow. • Utilized interactive training to shorten new hires' proficiency timeline from 3 to 1 month, enhancing onboarding and productivity. • Evaluated training programs and collaborated on roadmap for enhancements with stakeholders and L&D Leadership. • Scheduled and facilitated Sandler Training Sessions, implemented Sandler Online Training for skill and knowledge enhancement. • Collaborated with Director of Operations and Operations IT Manager to increase upselling during nurse interactions, achieving a remarkable 339% upsell performance increase in two months.
IntelyCareRegional Recruiting Manager - West/New Markets
Jun. 2021 - Oct. 2022Quincy, Massachusetts, United States• Successfully hired, trained, and managed a team of 20 US-based and 20 off-shore Recruiters, improving onboarding processes and transitions for nursing professionals. • Collaborated with leadership to define and track performance metrics, enhancing onboarding efficiency by 15% and boosting customer satisfaction by 10%. • Fostered growth and development of recruiters through performance monitoring, coaching, and mentoring for professional advancement. • Partnered with Regional Vice President and stakeholders to optimize liquidity and resource allocation in West Coast & New Markets, resulting in 25% market penetration and revenue growth. • Streamlined communication by creating dedicated phone number and integrating it into IntelyCare app, achieving 70% decrease in inbound calls and improving team efficiency. • Ensured accurate reporting, tracking key performance indicators and productivity measures, supporting bonus plan evaluation and continuous improvement.
IntelyCareRecruiting Specialist
Jan. 2021 - Jun. 2021Quincy, Massachusetts, United States• Guided and supported candidates throughout the application, recruitment, and onboarding process, ensuring a seamless transition. • Streamlined onboarding procedures, reducing onboarding time by 20% through efficient document approvals and I-9 initiation. • Ensured nursing professionals were knowledgeable about company and industry standards, promoting professionalism and schedule adherence. • Collaborated on various projects as assigned by the department head, demonstrating adaptability and willingness to contribute to organizational objectives.
Aston CarterFinancial Services Recruiter
Feb. 2019 - Sep. 2019Boston MARecruiting for our Downtown Boston Aston Carter/Professional Services Division within the Financial Services District which specializes in providing contract, contract-to-hire, payroll and direct placement services within mutual fund, asset management, and investment banking roles across a variety of skill sets (including fund accounting, financial analysts, business analyst, investment operations, and financial reporting specialists).
EnterpriseManagement Trainee Program
Sep. 2018 - Oct. 2020Dorchester, MA
Granite TelecommunicationsPremier Account Analyst
Jul. 2017 - Aug. 2018Quincy, MA• Handle multiple nationwide projects regarding current customer telecommunications needs. • Managed corporate accounts such as Adidas, Starbucks, Reebok & Goorin Bros. • Coordinate dispatches of technicians for installs, wiring projects, repairs and surveys. • Upselling new products to partners, present daily trackers, schedule weekly meetings and conferences to ensure customer service demands.
Mattress FirmStore Manager
Jul. 2016 - Jul. 2017Frankfort IL. and Quincy MA• Increase customer satisfaction and revenue generation. • Coach employees to maximize sales performance. • Achieve all development milestones and profitability goals • Managing daily inventory and housekeeping. • Maintain and secure invoices, receiving reports and payment receipts
Mattress FirmRegional Sales Representative
Mar. 2016 - Jul. 2016Frankfort IL• Recognized for ability to quickly establish rapport with customers and sales revenue. • Process sales and payments • Make recommendations and suggestions for prospect buyers. • Attend product and sales training seminars
SertaTemporary Associate
Sep. 2015 - Feb. 2016Hoffman Estates, IL.• Processing of customer based giveaways/premiums for Internet promotions • Reconciliation of e-commerce orders/returns • Administrative Support • Assist on Special Projects as needed
Lopito Ileana & HowieAdvertising Intern
Jan. 2015 - May. 2015San Juan, P.R.Advertising account executive: •Negotiate with clients and agency staff regarding the details of a campaign. •Presenting creative work to clients for approval or modification. Media Planner: •Worked with television, radio, press and digital media. •Worked with colleagues, other departments and media buyers, either in-house or from another agency.
Rooms To GoMarketing Internship/ Accounting Clerk
Nov. 2014 - Jul. 2015San Juan, P.R.Marketing Internship: •Investigative analysis and review of in-house marketing products for commercial distribution. •Positioning of professionally creative ads on high traffic sites and social media. Accounting Clerk: •Classify financial data and assist in the procedure of period end accounting. •Maintain and secure invoices, receiving reports and payment receipts. •Data entry.
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