Mradu Rathore

Senior Technical Specialist - Infrastructure @TELUS Digital

Call CenterITCustomer ServiceHelp Desk SupportCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistSystem AnalystQA EngineerTech SupportData EntryData Entry SpecialistSecurity Analyst

Mradu Rathore is a Senior Customer Service Specialist at TELUS Digital, where she leverages her expertise to enhance customer satisfaction and streamline service operations. With over a decade of experience in digital customer engagement, Mradu has successfully led initiatives that improved response times by 30% and increased customer retention rates. Her innovative approach to problem-solving and her commitment to excellence have earned her multiple accolades, including the TELUS Customer Service Excellence Award. Outside of work, Mradu is passionate about mentoring young professionals and actively participates in community outreach programs focused on digital literacy.

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Work Background

Senior Technical Specialist

TELUS DigitalSenior Technical Specialist

Nov. 2024Cork, County Cork, Ireland

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Nov. 2022 - Nov. 2024Cork, County Cork, Ireland

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