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Work Background
Your Sanctuary SpaceFounder & Managing Director
Jan. 2023Sydney, New South Wales, Australia
Association of Superannuation Funds of Australia (ASFA)General Manager Member Services & Operations
Jun. 2019 - Dec. 2023Sydney, AustraliaLeadership of Member Services and Operations unit, including process improvements, cost reductions, and budget management, while overseeing employee relations, productivity reviews, career progression, and succession planning. As part of the senior leadership team participate in weekly, bi-annual strategy and board meetings. KEY ACHIEVEMENTS Successfully led the Best Financial Interest Obligations Bill (BFIOB) toolkit project, which resulted in ASFA getting ahead of our competitors and maintaining 97% of membership base. Successfully led annual member renewal program, ($4M+ membership fees), with all debtors collected 2 months ahead of schedule. Developed a roadmap for simplification of 5 State based executive committees to 1 national member engagement board sub-committee to gain internal resource efficiency. Developed processes and ongoing maintenance for key contacts in CRM database which resulted in ease of identification for exclusive invites to members for CEO use and business use.
Association of Superannuation Funds of Australia (ASFA)Manager Business & Membership Services
Apr. 2017 - May. 2019Sydney, AustraliaLed Business and Memberships Services unit including the development and management of systems, services, and employee relations. Strategic executive and organisational support to the CEO and ASFA Board of Directors, including Board meetings and governance matters. KEY ACHIEVEMENTS Promoted to the role of Manager Business & Membership Services after four months of working with the new CEO at a Chief of Staff level. Improved service workflow for new member inquiries and approvals, resulting in a decrease in turnaround time from 3 days to 1 day. Consolidated travel and catering bookings for the organisation, resulting in improved efficiencies and cost effectiveness and savings.
Association of Superannuation Funds of Australia (ASFA)Executive Assistant to CEO
Sep. 2015 - Apr. 2017Sydney, AustraliaPRESENTING OPPORTUNITIES
Panelist at the 2017 EAN Sydney Conference on the topic of 'What Does it Take to Future Proof Your Career' - March 2017 Presented on the topic of 'Skills to Make You More Efficient and Effective in Your Role' at the EA / PA Forum 2017 - February 2017 Presented on the topic of 'Improving Self-Confidence to Own Your Space in Your Organisation' and also a panelist on the topic 'Managing a diverse workload and an ever growing list of to-dos' at the Executive Assistant Congress - November 2016 Presented on the topic of 'Personal Branding and Differentiation' at the ASIC EA Development Day - October 2016 Roundtable Facilitator on the topic 'How to Prioritise to be More Efficient and Productive' at the EA/PA Summit 2016 - May 2016 Presented on the topic of 'Personal Branding and Differentiation' at the National EA/PA Forum -April 2016 Facilitator at the Adobe EA Lunch - September 2015 Panelist at the Sydney Water 'Executive Assistant of the Future' Conference - September 2015 Panelist on the topic 'Overcoming Key Challenges to Excel and Propel Forward in Your Career' at the EA/PA Leader's Forum - May 2015 Presented on the topic 'From the Ground Up - Building an EA/PA Network Internally' at the National Executive Secretary & PA Conference - April 2015
ArupPA to CFO / Company Secretary
Jan. 2010 - Sep. 2015SydneyFounder and Chair of the Regional PA Network. First EA / PA representative on the Regional Business Services Executive. Was nominated for and successfully completed the Arup Future Leaders Program in 2014.
Colliers International Project ServicesPA to MD and Team Assistant
May. 2007 - Dec. 2009Sydney, Australia
WestfieldPA to Head of Corporate Security
Jan. 2004 - Dec. 2007Sydney, Australia
WestfieldAccounts Payable Clerk (including 18mths as PA to GM) with the Corporate Finance Team
Jan. 1996 - Dec. 2003Sydney, Australia
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