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Work Background
Six One FloraCo-Owner
Jul. 2021Columbus, Ohio, United StatesCurated potted plants & goods supporting community growers and those who grow for the community. 📍Columbus, OH
Tech Community CoalitionDirector Of Operations
Mar. 2019Columbus, Ohio Metropolitan AreaOur mission is to empower the technology and startup communities through charity and education. We do that by providing help with operations, organizing events for the greater community and the leaders, and providing benefits that support the greater community.
Conscious Capitalism, Inc.Chapter Coordinator
Feb. 2019 - Apr. 2023Columbus, Ohio AreaConscious Capitalism Columbus is your local branch of the international movement. We are dedicated to cultivating the theory and practice of Conscious Capitalism through events, presentations, and publications. We support the local community and serve as a resource on your journey to a more conscious business.
Tom E. Dailey Foundation Inc.Director Of Administration
Jun. 2017 - Dec. 2021Columbus, Ohio AreaThe Tom E. Dailey Foundation provides grants to nonprofit organizations supporting Diversity, At-Risk Youth, The Arts, Parks & Gardens, and Railroad Heritage. The foundation's website is www.daileyfoundation.org.
Small Business Skills MeetupFounder / Co-Organizer
Apr. 2017Columbus, Ohio Area
Greater Columbus Consulting, LLCFounder
May. 2016Columbus, Ohio AreaGreater Columbus Consulting wants your small company to leverage our decades of experience at larger companies, including strategy, negotiations, investor acquisition, boardroom participation and operational logistics. We believe strongly in good businesses that provide value to their customers or community and helping them achieve long-term sustainability.
2CheckoutDirector, Reporting & Analytics
Sep. 2014 - May. 2016Columbus, Ohio AreaCreated and maintained C-Suite and Board Level forecasts and analyses of potential and actual corporate strategies and initiatives.
2CheckoutVice President - Corporate Partnerships and Compliance
Feb. 2012 - Sep. 2014Columbus, Ohio AreaLeveraged partnerships with industry experts and legal counsel to become knowledgeable on global payment processing and regulatory constraints, including - Visa PSP and MasterCard PF Global Card Brand Processing Rules - European Payment Services Directive - Reserve Bank of India regulations on online payment system transactions and intermediaries Forged new strategic relationships with Acquiring Banks, and Third Party Processors in Europe, India, and Asia
2CheckoutVice President-Operations
Feb. 2010 - Feb. 2012Worked closely with industry experts to overhaul all Risk (Underwriting, Fraud, Loss Prevention, Chargebacks, Collections) processes and procedures to become aligned with new Payment Service Provider (PSP / PF) industry recognized best practices. Restructured all Operations departments to align leadership with strategic goals of each functional Consistently managed to achieve cost savings both year over year on a per sale basis, and to operate below budget Created standardized job descriptions and pay grades for all Operations staff, including clear career paths and expectations for personal growth within the company
2CheckoutDirector of Operations
Feb. 2009 - Feb. 2010Responsible for all Operations departments, including Risk (Underwriting, Fraud, Loss Prevention, Chargebacks, Collections), Customer Service, and Technical Integration Support. Reduced operational costs by 23% on a per sale basis, exceeding corporate cost savings goals, streamlining management and standardizing performance expectations. - Created programs for employee cross-training across departments - Restructured Quality Assurance and Training departments to ensure continuous quality improvement, including gathering and incorporating external customer satisfaction data for the first time into internal quality analysis metrics - Focused on: greater retention of our best employees through empowerment and up-training Member, Call Center Executive Forums
2CheckoutBusiness Analyst
Oct. 2007 - Jan. 2009As Business Analyst to CFO/COO, - Established a corporate baseline project acceptance model for executive use in strategic project evaluation and prioritization - Established Key Performance Indicators per department across the business, and a unified executive monthly report covering all departments - Created first standardized budget template for use across the business - Worked with legal counsel to ensure contracts and terms of service represented business accurately and were structured to best serve the business' needs.
2CheckoutProduct Development (IT)
Jan. 2003 - Oct. 2007As Business Analyst to CTO,
Analyzed ROI of software integration options and prioritized IT efforts for executive staff
Improved ongoing financial reporting
Created rapid prototypes of innovative new functionality, resulting in faster to market and more fully featured deployments As Manager of Product Development,
IT manager and cross-functional coordinator for all enterprise projects including:
- PayPal, Acculynk, Bill Me Later, FraudNet, Ethoca, 2CO Shopping Center, a Geo-IP based consumer currency solution, VbV/MCSC, and a reporting overhaul in support of the company's first independent financial audit. Increased competitiveness of 2CO within the local technology job market by establishing departmental compensation standards and hierarchy
- Formalized consumer technical support team at 2CO
- Created a leadership hierarchy within teams
- Established standardized job descriptions and pay bands for all development and support staff
- Improved accuracy of delivery estimation by all developers through education, process improvement and follow up on results vs. estimates Established first formal software development processes at 2CO
- Created requirements gathering, resource planning, project tracking, user acceptance testing and change control processes and documentation As Lead Developer,
Served as lead solution architect, including application UI, software architecture and OLTP database back end design for full payment processing system re-write including merchant, buyer and staff interfaces. Served as project director and IT lead throughout development from inception to launch.
- Enhancements included: updated UI, ability to set static prices in currency, ability to sell single purchase items and recurring items (or multiple recurring items) at once, improved back-end financial reporting As a Developer,
Solo developer responsible for adding currency processing capability to the 2CO platform. Full SDLC (Perl, Linux, MySQL)
Worldcom / UUNet / WAN / CompuServeSoftware Developer
Jun. 1998 - Dec. 2002Interfaced with customers to define requirements, and determine man hour savings through usability enhancements or features developed. Determined project schedules and resource allocation in full life-cycle development from design to customer acceptance testing and production release scheduling. Designed and developed wide variety of application websites, including some featuring: - PHP, Perl and JavaScript user interfaces, including graphical data analysis tools - Apache mod-perl server customizations to consolidate authentication mechanisms of multiple user bases; LDAP profile-based access controls - Perl programs that interface with Oracle, mySQL, & Sybase databases; a centralized document repository
Columbus FreenetStudent Programmer
Jan. 1996 - Dec. 1998Work for Greater Columbus Free-net converting gopher-based system to an HTML based system including writing varied CGI scripts in Perl to facilitate utilities such as help desk response e-mail tool Developed resume builder CGI scripts and web forms for future use on the Free-net Set-up Unix web servers from Solaris installation to fully functioning Apache servers Involved in the design, implementation, and documentation of a projects database using File Maker Pro 3.0 software Managed and answered Freenet help desk workload
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