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Work Background
Huntington National BankVP, Senior Product Delivery Manager
Jan. 2025Detroit, Michigan, United StatesIn my role as a Senior Product Delivery Manager at Huntington National Bank in Detroit, Michigan, I oversee initiatives within the Enterprise Payments portfolio. I manage the delivery portfolio, track project health, collaborate with leadership on prioritization, facilitate Agile ceremonies, and utilize data analytics to optimize performance and outcomes.
Comerica BankVP, Senior Retail Strategy and Transformation Project Manager
Jan. 2023 - Mar. 2024Auburn Hills, Michigan, United StatesDeveloped growth initiatives that aligned with Retail acquisition strategy. Partnered with cross-functional teams to develop roadmaps for acquisition, branch optimization and innovation. Researched, ideated and implemented new growth and strategic concepts. Partnered with FinTechs and other vendors to test new solutions.
• Improved growth and volume of Retail Bank customers, by developing first-of-its kind International Bank Partnership and estimated value of opportunity and risk.
• Increased declining acquisition and retention rates, by developing new customer acquisition programs that gained senior-level approval.
• Aligned cross-division strategy by developing and implementing Small Business Resource Center concept that included entrepreneur workspace, access to technical assistance, small business experts, and capital.
Comerica BankVP, Chief of Staff to Chief Operating Officer
Jan. 2020 - Jan. 2023Auburn Hills, Michigan, United StatesLed key initiatives defined by division and enterprise leadership including real estate, talent management, and divisional strategy. Identified solutions, and provided guidance and support on initiatives, that spanned the division(s) and enterprise. Created and executed branding and communication strategies, presentations, recognition program for division (Technology and Operations). • Addressed lack of resources for 300 (in its first year) entrepreneurs in South Dallas, by leading implementation team for award-winning Small Business Resource Center that offered free coworking space, technical training, and access to capital.
• Exceeded annual volunteer hours’ goal by 20%, by making opportunities more visible, establishing challenges, and building relationships with organizations to create new opportunities.
• Created mechanism for Senior Leadership to broadcast to colleagues and stakeholders the individual/divisional achievements and initiatives, by crafting divisional newsletter, scripting video messages and creating division-wide presentations. • Ideated and implemented post-pandemic physical enhancements to SE Michigan offices related to the Return-to-Office Program, by building partnerships with real estate and marketing stakeholders, and creating new digital messaging.
Comerica BankVice President, Retail Delivery Strategy Project Manager
Jan. 2015 - Jan. 2020Auburn Hills, MIDrove thought leadership for innovation, future state business capabilities, industry trends and revenue opportunities. Implemented divisional projects and key department routines. Developed concepts and business cases that aligned with strategic direction and supported the evolution of Retail roadmap.
• Increased sales from 75% to goal to 106% to goal, by implementing 12 banking centers of the future program, called “Promise Centers”.
• Improved retail initiative visibility to stakeholders by creating portfolio tracking template, process and governance routines that are still in use today.
• Reduced risk associated with cash handing buy leading “Teller Cash Recycler Replacement Program” which implemented 260 new TCRs to nationwide banking centers that leveraged frontline staff recommendations related to optimal placement and usage.
• Implemented new strategy for small business customer acquisitions and growth, by developing retail strategy roadmap for executive leadership to pursue small business segments more aggressively.
Comerica BankCorporate Quality Process Officer
Jan. 2012 - Jan. 2015Greater Detroit AreaIdentified resolutions for escalated customer complaints, while working with multiple business units to support compliance with bank, industry, and governmental requirements related primarily to Government Card Program.
• Exponentially enhanced customer experience at 400+ banking centers by leveraging frontline staff recommendations related to customer service and adding improved operating procedures to Government Card Program (that are still in use today).
• Increased efficiencies related to compliance reporting and reduced time required to resolve issues, by converting from manual to digitalized process for entering and tracking customer complaints.
Comerica BankAssistant Banking Center Manager II
Jan. 2006 - Jan. 2012Carlsbad, CAManaged daily operations of banking center to ensure regulatory compliance. Executed sales strategies and customer service principles to acquire new customers. • Passed 100% of annual internal risk and compliance audits, by adhering to, and training colleagues on, regulatory requirements.
• Achieved Top Banker for all annual sales categories (2010 – 2011).
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