Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Excellere IT ServicesSystem Engineer
Nov. 2021Tampa, Florida, United States
LazydaysIT Systems & Security Administrator
Apr. 2016 - Dec. 2019Tampa/St. Petersburg, Florida Area• Provided how-to assistance to users with their laptop & desktop via phone and email • Active directory admin (add/remove users, distribution list, shared mailboxes) • Admin to Office 365 infrastructure • Provided Domain Admin Support to the company • Experience with ERP Systems (Microsoft Dynamic AX & Motility Software) • Used ticketing system called Altiris & SCCM • Remotely installed software on user's machines using SCCM • Collected data from user to build image for replacing user's current computer and deploy back in a timely manner • Provided quality customer service • Experience with ServiceNow ticketing system • Deploy & reclaim machines to our satellite locations • Imaged Win 7, 10 & Mac machines (Desktops & Laptops) • Deploy, maintain, and reclaim server equip at client & data center locations • Provided Tier 2 & 3 support • Deploy, Maintain Hyper-V servers • Experience with Azure Active Directory Rights Management, Azure Information Protection • Experience with LDAP • Experience in phishing campaign with KnowBe4 • Experience with job scheduling software (Autosys) • Experience with providing analytics with various tools • Experience with SFTP software (Moveit, Filezilla & WinSCP)
Game Drive LLCFounder & CEO
Feb. 2016
CompuComIT logistics
Jun. 2015 - Dec. 2015Tampa/St. Petersburg, Florida Area• Provided how-to assistance to users with their laptop & desktop via phone and email • Edited distribution list in active directory • Remotely installed software on user's laptop using Logmein • Collected data from user to build image for replacing users current computer and deploy back in a timely manner • Provided quality customer service • Experience with ServiceNow ticketing system • Deploy & reclaim machines and accessories with them • Imaged Win 7 machines (Desktops & Laptops) • Experience with SFTP software (Moveit, Filezilla & WinSCP)
Joffrey's Coffee & Tea CompanyLogistics Manager
Mar. 2014 - Feb. 2015Tampa• Ship finished products of roasted coffee to vendors such as Aramark, Sysco, and Cheney Brotheers via LTL • Manage inventory and operate forklift • Troubleshoot inventory and logistics conflicts to resolve any financial issues • Inspect shipments of beans and any other product prior to it being received • Setup shipping service to receive and ship products to customers and vendors • Assisted on reducing costs of shipping • Managed employees • Familiar with Great Plains software • Collaborated with other team members to provide products in a timely manner
American technical & moldingShipping And Receiving
Oct. 2013 - Mar. 20141500 sunshine drive• Shipped products to Tervis Tumbler facilities, GE, Purell, Closetmaid, and other vendors. • Managed inventory • Used Infor ERP Visual software to create orders and packing lists for shipments • Operated forklift • Troubleshoot inventory conflicts to resolve the financial issues. • Assisted in quality control of inspecting plastic parts for customers • Setup shipping service to receive and ship product to customers and vendors.
KforceTemp: Tier 1 Technical Support
Jul. 2013 - Sep. 2013Tampa/St. Petersburg, Florida Area• Provided how-to assistance to users with their laptop via phone and email • Edited distribution list in active directory • Used ticketing system called Peregrine • Remotely installed software on user’s laptop using Dameware • Collected data from customers to troubleshoot issues with their computers and respond back in a timely manner • Provided quality customer service via inbound and outbound calls • Removed infections with remediation steps • Imaged XP & Win 7 machines.
ThreatTrack Security Inc.Consumer Technical Suppport
Mar. 2013 - Jun. 2013Clearwater, Florida Subsidiary of GFI Software Technical support for Threat Track Security Software antivirus software for consumers. Provide pre and post-sales support for consumer software products sold. Customer service (inbound & outbound calls: number of calls 80-100) Work with Tier 3 technicians to identify bugs or potential issues within the software. Assist customers over phone and email to configure Threat Track Security software to work properly on their computer(s). Collecting data from customers to troubleshoot issues with their computers and respond back in a timely manner. Remove infections with remediation steps. Assist College in troubleshooting procedures to resolve the issue in a timely manner. Troubleshooting of LAN & WLAN equipment for home and office. Editing Active Directory. Acquired A+ certification
GFI SoftwareConsumer Technical Support
Nov. 2010 - Mar. 2013Clearwater, Florida Technical support for GFI Software antivirus software for consumers Provide pre and post-sales support for consumer software products sold. Customer service (inbound & outbound calls: number of calls 80-100) Assist customers over phone and email to configure Sunbelt Software to work properly on their computer(s). Collecting data from customers to troubleshoot issues with their computers and respond back in a timely manner. Assist College in troubleshooting procedures to resolve the issue in a timely manner. Troubleshooting of LAN & WLAN equipment for home and office. Editing Active Directory.
SpherionTemp-to-hire position – Palletizer for Unilever
Jun. 2010 - Nov. 2010Clearwater, Florida Palletizing Finish products of ice cream made by Unilever Clearwater Production plant. Cleaning locker area of boots and snow suits. Picking up any ice cream that has fallen off of the conveyor belt. GMP Certified by Spherion for working for Spherion.
FaxPlus Inc.Logistics & out of state service for fax machines and copiers
Feb. 2009 - Apr. 2009Washington D.C. Metro Area Issue & dispatch service call tickets for technicians. Receive and shipped parts, supplies, machines & components for customers. Used E-Automate software for inventory and dispensing service tickets. Technical support with computer issue(s). Inventory management.
Bay TechnologiesInbound Shipping Clerk for Department of State Transportation & Travel Management Division
Aug. 2007 - Jan. 2009Washington D.C. Metro Area When first hired as an Inbound Counselor in August 2007, duties included an assignment to a group of clients where the chief duty was to trace import air and surface shipments as well as book domestic transportation and delivery. Correspondence with clients was conducted through email exchanges, phone calls, and faxes. Client inquiries typically included questions on shipment status and authorized limitations. Relationships were developed with individuals within the transportation industry in order to successfully perform this task. Appropriate authorization in the form of government Bills of Lading was issued to packers, van lines, motor freight carriers and storage handlers in order to complete the assigned service. With these companies, complicated tasks were resolved such as tracking shipments, determining excess costs needed from the client, and providing information for initiating a claim. Trained new employees on Department of State logistic system called ILMS (Integrated Logistics Management System). Technical support with computer issue(s). Managed 5-15 people.
H2Gen InnovationInventory Control Coordinator
Nov. 2006 - Aug. 2007Washington D.C. Metro Area Receive and shipped part and components for customers orders of machines. Used Navison software to inventory parts for building machines. Helped in Quality Control of inspecting fabricated parts. Troubleshooting Inventory to resolve the financial issues. Setup shipping service to receive and ship parts and Machines out to customers. Trained & Certified in numerous safety requirements (www.safetycertified.com) & (OSHA). Created Item cards in Navision giving the Description, vendor name & item number for new components.
InPhonicWarehouse Associate
Jun. 2006 - Nov. 2006Largo, Maryland Receive cell phone equipment and scan equipment into the system to be placed into bulk storage using forklift or pallet jack until needed. Pull phones from bulk storage to be placed into a holding section until they are placed on orders to be sent out for delivery.
Anna's LinensFront-end supervisor (Key Holder)
Sep. 2005 - May. 2006Forestville, Maryland Customer service, in-store merchandising, inventory management, cash management and daily cash reconciliation. Prepared store for opening or closing as schedule dictated
CVS PharmacyShift Supervisor
Sep. 2003 - Feb. 2006New Carrolton, Maryland OSHA certified photo technician. Certified as a pharmacy technician (HIPPA & Third Party Rx2000). Front-end supervisor including customer service, in-store merchandising. Managed scheduling, ordered merchandise for the store, performed cash management and daily cash reconciliation. Prepared store for opening or closing as schedule dictated. Trained new employees to use cash registers, inventory devices and to follow photo & pharmacy procedures. Warehouse Manager Received merchandise. Worked forklift & pallet jack. Managed 15-20 people. Managed merchandise, kept track of inventory. Trained Employees on using Inventory devices. Inspected quality of merchandise.
Intch is a Professional Networking App for the Future of WorkSee more people like Christopher on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1026939 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
198404 people
17
Application Developer @ Nile27
17
IT Tier 1 Support @ University Hospital of the West Indies
19
Manager @ Epic Force