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Work Background
Digital & Technology - Head of Data, Analytics, & Data Governance
Viva Energy AustraliaDigital & Technology - Head of Data, Analytics, & Data Governance
Apr. 2019 - Jan. 2025Melbourne, AustraliaViva Energy is one of Australia’s leading Energy & Retail companies. We’re proud to be Australian, proud of our 110-year history and extremely proud of our achievements. We help Australians reach their destinations by making, importing and delivering the fuels, lubricants, chemicals and bitumen they need to get there, as well as convenience and retail services. We’re with workers on their daily commute and families on their school run. We’re with industry, too, helping truck drivers move freight across the country and machinery operators in the mining, aviation and marine industries. Key Achievements: • Built the Data Capability from scratch & led the transition to cloud-based Data & Analytics platforms • Established a central Data Governance framework at a Group level • Developed a roadmap for enterprise-wide AI/ML adoption, and led these technologies into being embedded in a number of critical business processes • Advanced the organisation from a maturity level of basic Reporting to Prescriptive Analytics • Completed one of the world's 1st enterprise scale Microsoft Fabric Data Platform rollouts • Worked with the discreet business units on their ambitious embedded Data Strategies and Roadmaps Key Portfolio Items: • Data Security & Governance • Data Strategy • Data Visualization & BI • Data Analytics & Data Science • Data Warehousing • Internet of Things • Artificial Intelligence • Machine Learning • Speech & NLP
Head of IT & OT Application Development & Digital (Transformation)
Viva Energy Australia Pty LtdHead of IT & OT Application Development & Digital (Transformation)
Nov. 2017 - Apr. 2019Melbourne, AustraliaReporting to the CIO, the responsibilities of the role are: • Rebuilding VIVA's development capabilities and laying the foundation for a Digital division • Introducing Agile work practices to Viva IT projects & operations • Operational governance, support, and enhancement of the 'Non-ERP Applications' portfolio • Managing internal staff and vendor-based application development and support teams • Building strategic roadmap for the future of the portfolio • Standing up and managing our new Retail network Key Strategic Portfolio Items: • Refinery Operations focused applications including OMS, RPS Suite, PI, Hymns Advisor, Sample Manager, Primavera, CCure, LimsLink, Orion etc • Retail Operations and Consumer/Commercial focused applications including Salesforce, Marketing Cloud, ShellCard Fuel Card solution, Retail Pricing tools, Retail sites POS/BOS solutions • Data/MI focused applications including Operational Data Store, QlikView, Data Lynx, Bottom-line transform • Cross Business applications including Business Process Modelling tools, Building access systems and SharePoint
IT Portfolio Manager - Digital, Tech Apps, & Enterprise Content
DownerIT Portfolio Manager - Digital, Tech Apps, & Enterprise Content
May. 2016 - Nov. 2017Melbourne, Australia• Build the Digital/Express Applications capability as a DevOps / Bi-Modal (2-Speed IT) delivery arm • Management and stabilisation of the operational governance, support, and enhancement of the 'Express Applications', ‘Content & Knowledge’, and ‘Tech Apps’ portfolios • Transition AMS and Administration to a strategic outsourcing partner • Managing internal staff and vendor-based application development and support teams • Vendor and Stakeholder management • Redesign of existing services for strategic and architectural alignment • Providing consulting services for internal technical and performance improvement initiatives across Applications, Service Delivery and Infrastructure. • Performing risk assessments and maintaining risk mitigation plans for environment’s stability Key Strategic Portfolio Items: • DevOps - Tactical Solution Development • Microsoft Office365 • Microsoft SharePoint • Microsoft Dynamics Online (CRM) • ServiceNow • Symantec Enterprise Solutions • Mobility Platforms (MDM & Field Force Mobility/Workforce Mgmt) • EDRMS Platforms • Custom Developed Applications (Predominately .Net) • Integration/Middleware Platforms • BI, Data Visualisation & Reporting Platforms (Finance, Safety, Sustainability) • Business Process Architect tools
Director
JaklartDirector
Jan. 2016Victoria, AustraliaInvestment holding company. Real Estate, Retail Services & Farming.
IT Portfolio Manager - Digital, Applications Development & Support
DownerIT Portfolio Manager - Digital, Applications Development & Support
May. 2015 - May. 2016Sydney, Australia• Managing the Digital & Applications Support & Development team • Management the Content & Knowledge Applications portfolio • Managing governance of IT systems • Forecasting technical improvements, refreshes, & architectural & strategic alignment Core systems include: • SharePoint • Office365 • ServiceNow • Microsoft Dynamics CRM • Symantec Enterprise Solutions • Mobility Platforms • Custom ASP.Net solutions • EDRMS Solutions
IT Applications Manager, Change Manager (Tenix)
DownerIT Applications Manager, Change Manager (Tenix)
Mar. 2010 - May. 2015North Sydney• Member of the Senior IT Leadership team. Helping to shape the Strategy, Culture, & Operations of the ICT Department • Built & chair the ICT Change Management function • Established Organisational Change Management (OCM) methodology using PCI • Built the Service Delivery function alongside the SDM • Architecting, Designing & developing corporate application solutions. Focused on delivering an enterprise architecture that supports an ever-growing digital and mobile environment • Project managing implementations of enterprise solutions & supervising on-going maintenance & support • Market research to track technical developments & assess options against current applications & infrastructure • Forecasting technical improvements, refreshes & architecture alignment • Working with business units to ensure systems and applications meet their needs, & translate requirements into technical solutions as appropriate • Providing consulting services for internal technical & performance improvement initiatives • Rebuilt internal processes & procedures to align to ITIL best practice • Leading a team of local and offsite delivery and service desk/support to adhere to established processes, procedures & SLAs • Regularly performing risk assessments & maintaining risk mitigation plans for environment’s stability • Re-insourced IT from a Managed Service Provider • Managing staff developing in ASP.Net, XML, EBXML, Silverlight, VBasic, LightSwitch, HTML, CSS, JavaScript, BPMN, PHP, C#, Java, & WebMethods Flow.
IT Specialist - Digital & Operations
Ballarat Health ServicesIT Specialist - Digital & Operations
Sep. 2008 - Mar. 2010Ballarat, Australia• Engineer for BOSSnet Scanned Digital Medial Records Transformation project • Investigating, designing and implementing policies, procedures and tools in support of the IT Support Infrastructure • Ensuring SLAs are adheared to and all reporting is accurate and representative of the work done in the IT Department. • Managed support of high priority medical equipment and software for the different hospital departments (including Emergency and the Operating Theatres) • Proactively determine ways to improve support/service and reduce the number of inbound calls on a monthly basis
Senior Technical Analyst
PricewaterhouseCoopersSenior Technical Analyst
Mar. 2006 - Jun. 2008London, United KingdomIT Consulting for in house and partner organisations. In terms of Performance Improvement, Infrastructure and Support in a wide range of processes and technologies.
IT Consultant
IBM Global ServicesIT Consultant
Jan. 2004 - Mar. 2006Project and consulting for over 100 IBM clients. Clients including American Express Asia Pacific, Shell Australia, Commonwealth Bank, Qantas & Victorian Police.
Assistant Marketing Director
University of BallaratAssistant Marketing Director
Jan. 2002 - Dec. 2002• Worked as part of the marketing committee to promote both the University and the Student association through means of print and new media. • Planning and coordination of events held by the University and the running of the University paper.
Graphic / Web Designer - Owner
Titanic Black Digital DesignGraphic / Web Designer - Owner
Jan. 2001 - Dec. 2005
IT Specialist
IBM Global ServicesIT Specialist
Jan. 2001 - Dec. 2003• Team leader of an Interactive Multimedia development team • Head Developer and Client Liaison of a newly formed Development team. • Java, Serverlets and STRUTS developer • Adobe Flash and Director Developer • Lotus Notes Administrator • Lotus Notes Developer • IBM.COM Web Developer • AS/400 Mainframe and Midrange operator.
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