Requests
0
Personal Pitch
Expert in CX Strategy, Digital Transformation, Operational Excellence, Lean Six Sigma, Executive & Life Coaching
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
E-Lean Consulting Managing Partner - Training and Consulting
Sep. 2024Dubai, United Arab EmiratesLean Six Sigma Consulting and training Design transformation road map, conduct gap analysis to identify improvement opportunities and execute projects/initiatives
Minerva MindCo-Owner
Jan. 2024Dubai, United Arab Emirates
AmazonCustomer Experience & Operational Excellence
Mar. 2022 - Apr. 2024Dubai, United Arab Emirates
IGT SolutionsGlobal Head Business Excellence and Data privacy Officer (DPO)
Mar. 2021 - Feb. 2022Manila, Philippines
IGT SolutionsHead Business Excellence
Aug. 2019 - Feb. 2021Manila, National Capital Region, Philippines
METRO AGMBB & Head of Continuous Improvement
Feb. 2018 - Jul. 2019Pune Area, India and Dusseldorf, GermanyGlobal change management leader for Digital Transformation of Finance (P2P, O2C) and Supply Chain. Accountable for providing internal consulting and expertise to enable transformation of Metro's store operation processes towards achieving greater profitability, cost efficiency and flawless execution. Responsible for managing a team of Lean Six Sigma professionals across different countries.
Cummins Inc.GM - Master Black Belt
Apr. 2014 - Feb. 2018Pune Area, IndiaCummins Certified Six Sigma Master Black Belt
MBB for Global Shared Services(FnA, HR, IT) & India Corporate Office, Supply Chain and Corporate Social responsibility functions
Enhanced customer satisfaction; globalizing the brand & shareholder value in coordination with the Customer Support Excellence group to work on CXO level projects - supply chain, marketing & distribution business. Led NPS deployment and statistically validated results for better insights.
Country Lead for Six Sigma Trainings - Conducted Black, Green belt, Operational Excellence trainings for manufacturing and non-manufacturing entities
Part of Corporate Quality Functional Excellence - forecasting on processes, quality tools, skills & capabilities across all the Indian business units
MphasisSr.Manager - Delivery Excellence
Apr. 2012 - Apr. 2014PuneLean Six Sigma deployment manager for Banking, Capital Markets and Insurance. Responsible for process improvements, process re-design/re-engineering and implementation of strategic program initiatives to improve service, costs, and overall profitability.
Led cost optimization initiatives by working on multiple critical to customer/business metrics like transaction productivity, top box % on voice of customer scores, wing to wing cycle time span reduction, % non-voice transactions and transaction avoidance / elimination.
MphasisManager Delivery Excellence (Black Belt)
Dec. 2010 - Apr. 2012Pune Area, IndiaContinuous improvement, transformation and business risk role for Insurance services. 1. Risk & Governance: Conducted FMEA to cover all processes and activities to ensure standardization. Conducted regular reviews and audits to ensure compliance to all Information Security standards & Data Protection laws are adhered to. 2. Fraud Detection & Mitigation: Analysis of fraud patters and identifying processes to understand points of weakness and potential improvements. Successfully completed a project in Fraud savings and saved a client $250,000.
3. Compliance: Ensure entire Outsourcing cycle of a process is compliant to FSA (UK)/NAIC (US) compliant. Liaise with regulatory bodies from client's side and Coordinate/handle regulatory audit/inspection from all such bodies.
MphasisBlack belt Global Shared Services
Dec. 2007 - Nov. 2010Pune, Maharashtra, IndiaTransformation role for Finance and Accounts (P2p, O2C) and Human resources outsourcing (Payroll, Workforce management, Compensation, Benefits Administration)
TreMynLean Six Sigma Consultant
Apr. 2004 - Dec. 2007Gurgaon, IndiaSix Sigma Training and Consulting
Intch is a Professional Networking App for the Future of WorkSee more people like Mayank on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1131093 people
17
General Manager @ Hotel Local Dubai - Autograph Collection (The First Group)
17
HR Manager/HRBP
29
Fractional Chief Strategy and Brand Officer @ Firstwater Advisory
108102 people
27
Commercial Leader @ Shangri-la Hotels
16
Managing Director & Founder @ RFB Ventures LLC FZ
25
Business Consultant @ Yawar Khan