As a senior leader in Customer Experience, Digital Transformation, and Operational Excellence, I specialize in delivering large-scale organizational change and measurable value across multiple industries—including real estate, supply chain & logistics, airlines, healthcare, and technology. My expertise combines advanced data analytics, stakeholder management, and process optimization to drive sustained impact for global enterprises.
I am a Lean Six Sigma Master Black Belt & Master Trainer as well as an Executive Coach.
I am also a sought-after speaker on the future of corporate leadership who trains organizations on Conscious Leadership.
Key Achievements:
• Led comprehensive transformation and cost reduction programs, achieving 20% overhead reduction and delivering $25M in annual savings while boosting operational efficiency.
• Drove multi-year digital innovation strategies using AI, ERP migration, and automation, resulting in over $30M in value and future-proofing business operations.
• Enhanced customer experience for over 100k customers: Raised NPS from single digits to +27%, reduced customer churn by 10%, and increased CX scores by 15% through advanced analytics with platforms such as Zendesk, Qualtrics, and Tableau.
• Directed 30+ Lean Six Sigma projects generating over $15M in PBIT savings and cost avoidance through global supply chain, logistics, and process improvement initiatives.
• Built and led multi-disciplinary, cross-geographical teams—aligning 30+ global stakeholders and achieving 100% project milestone adherence, minimizing delays by 40%.
• Led digital transformation of a $200Mn shipping company across shipping and port operations, warehouse, logistics, finance, and HR—resulting in a 30% improvement in operational efficiency, 25% reduction in TAT, and a 20% increase in real-time data visibility.
If you need a proven CX strategist and transformation champion capable of leading large-scale, high-impact programs, let’s connect!More...