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Work Background
Team Lead, Account Management, Americas
BranchTeam Lead, Account Management, Americas
Jan. 2025
Senior Account Manager
BranchSenior Account Manager
Mar. 2024 - Jan. 2025
Customer Success Coach
Catalyst SoftwareCustomer Success Coach
Mar. 2023
Lead Customer Success Manager
HockeyStackLead Customer Success Manager
Mar. 2023Los Angeles, California, United States
Growth Advisor
ThenaGrowth Advisor
Feb. 2023 - Dec. 2024Advisor for the Thena platform, an application layer that enables teams to acquire, service, and grow customers in Slack shared channels.
Enterprise Customer Success Manager
BranchEnterprise Customer Success Manager
Nov. 2021 - Feb. 2023Consistently achieved monthly and quarterly renewal revenue targets, striving for on-time renewals and retention for a $1.7mm+ book of enterprise customers. I successfully renewed 100% of accounts with expansion resulting in over $250k in incremental revenue in 2022.
Senior Customer Success Manager
SailthruSenior Customer Success Manager
Aug. 2020 - Nov. 2021-Managed a $7mm+ portfolio of Enterprise level ecommerce and media customers. -Worked with the renewals team to ensure on time renewals and identify expansion/upsell opportunities resulting in a 96% retention rate.
Customer Success Manager
SailthruCustomer Success Manager
Jan. 2018 - Jul. 2020Greater Los Angeles Area
Email Marketing Manager
StackCommerceEmail Marketing Manager
Mar. 2016 - Jan. 2018
Email Marketing & SMS Consultant
FreelanceEmail Marketing & SMS Consultant
Nov. 2014Clients Included: BeautyKind, J.Hilburn, Lucky Group, ScoreBig, BloomNation, eBay, Colourpop (Seed Beauty), Provenence -Develop and automate onboarding, winback and transactional email programs and maintain the entire email marketing and sms process. -Develop key customer insights regarding customer behaviors and report to the organization with benchmarking and strategic recommendations.
CRM Analyst
JustFabCRM Analyst
Mar. 2014 - Nov. 2014
Email Campaign Coordinator
BeachMintEmail Campaign Coordinator
Aug. 2012 - Mar. 2014Santa Monica, CA
Customer Care Lead
BeachMintCustomer Care Lead
Sep. 2011 - Aug. 2012Santa Monica, California
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