I’m a B2C marketer and Customer Success professional with over 14 years of experience across in-house and customer-facing roles. I love helping organizations reach their full potential by driving strategic initiatives and finding ways to scale and optimize processes. I thrive under pressure, enjoy solving problems, and have a solid track record of working closely with customers and internal teams to deliver measurable results. Managing multiple projects simultaneously is one of my strengths—I stay focused, organized, and committed to providing meaningful outcomes.
On top of my CSM experience, I’ve also worked in-house, focusing on customer retention for B2C companies. I’m passionate about using data to uncover insights and craft smart strategies, particularly across email, SMS, and mobile marketing. Helping brands connect with their customers and build loyalty is what I love to do!More...