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Work Background
Resource Property ManagementLicensed Community Association Manager
May. 2025United States, BradentonSix years of experience as a licensed community association manager. Assist condos and homeowners associations with daily operations, process invoices, prepare annual budgets, coordinate maintenance projects with vendors, seek out competitive estimates for new projects, respond promptly to owners via email and phone calls. Plan and coordinate board meetings with directors. Maintain active state license with continuing education requirements.
WellCare Health PlansMarketing Communications Planner
May. 2018 - Nov. 2018Tampa, Florida• Project management for healthcare benefits: coordination of marketing materials between cross-functional departments and print vendors to ensure new plan year materials are generated on time and accurate. • Analyzed content and edited to the proper format to ensure accuracy before written plan communications are printed and mailed out to member. This includes provider directories, summary of benefits, Health ID cards and sales materials for field office and insurance agents. • Upload final documents to website on a regular basis to ensure access to the most current information. • Work with large scale print vendors producing high volume of print jobs under tight deadlines. • Ensure compliance with state Medicare and Medicaid guidelines for printed or digital member materials. • Strong attention to detail and accuracy, adept at multi-tasking managing multiple projects concurrently and a high sense of urgency to meet deadlines.
HumanaTelesales Agent
Jul. 2017 - Dec. 2017Tampa/St. Petersburg, Florida AreaRespond to customer calls, assess their needs, find a suitable Humana product and enroll customer into Medicare benefits. Provide general information about Humana's Medicare or Supplement products and rates to prospective customers over the telephone to influence customers, while optimizing outcomes in the process to meet and consistently exceed sales goals.
IASIS HealthcareMarketing Agent, Humana Medicaid Managed Medical Assistance
Apr. 2015 - Feb. 2017Tampa, FloridaAssist the team (department leadership and field agents) with marketing strategies, identifying sales and marketing opportunities within the community, and creating action plans for marketing events and advertising campaigns (seeking out and creating special events, developing relationships with local associations, organizations, and clubs that serve the member community). Key Functions: - Implement a community outreach and marketing plan to increase membership enrollment and retention. - Cultivate relationships with providers, hospitals and community organizations to expand brand awareness, employ problem solving skills and generate support for outreach initiatives to improve health outcomes. - Research and coordinate events, adhering to a tight budget that reaches potential Medicaid eligible members. - Deliver educational health and safety presentations while adhering to compliance standards and AHCA requirements. - Database management: input activity with providers to document performance and report on metrics. - Maintain strict confidentiality, adhere to HIPAA privacy and abide by all compliance requirements. Key Accomplishments: 1) Performed 229 events in one year with a small $200 expense. Outcome: impacted 22,990 current/potential members. 2) Scheduled a guest speaker on breast cancer awareness and detection. Outcome: a staff member was screened for breast cancer which led to an early diagnosis and treatment. 3) I pitched to an event promoter an oral health topic to be presented during a baby shower event. Outcome: superior branding exposure for Humana Medicaid over the competition, at no additional cost to the health plan.
New Horizons Computer Learning CentersStudent
Jul. 2014 - Aug. 2016Tampa/St. Petersburg, Florida AreaParticipated in the Workforce Innovation and Opportunity Act (WIOA) federally funded program to receive vocational training and education to enhance or improve professional skills. Course Track for Project Management Professional and Web/Graphics Design: Project Management Professional (PMP)® Certification Preparation Course (Completed Dec. 2014) Apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI®) to successfully manage projects. Learn to initiate a project - plan project work - develop project schedules - develop cost estimates and budgets - plan project quality, staffing, and communications - analyze project risks - plan and manage project procurement - execute, monitor and control project work - monitor and control project schedule and costs - monitor and control project quality, staffing, and communications - monitor and control project risks and contracts - close the project. Microsoft Project 2013 - Level 1 & 2 (Completed Nov. 2014) Create and update project plans during the implementation stage, manage a schedule and costs of a project, and generate reports using Microsoft® Project 2013 software. Project Management Fundamentals course (Completed Nov. 2014) Identify the key processes and requirements of project management. Initiate a project - plan for time and cost - plan for project risks, communication, and change control - manage a project - execute the project closeout phase.
Salem CommunicationsPromotions & Marketing Director
Nov. 2010 - Jul. 2014Tampa/St. Petersburg, Florida AreaDirect all functions related to marketing and communications for four talk radio stations including digital assets such as banner ads, e-mail newsletters and social media marketing. Managed strategies for donor development campaigns both on-air and digital elements to ensure goals are met. Coordinated events to generate audience engagement and reach potential new listeners, managed promotional campaigns for clients, developed contests and loyalty programs, negotiated trade agreements and created proposals to generate new business. Managed the launch of a Spanish language radio station including creation of website and social media pages. Supervised and delegated tasks to staff (graphic designer, assistant and interns). KEY ACHIEVEMENTS: Award for 2013 Salem Mid-Market Radio Station of the Year for delivering exceptional customer service to national clients.
Florida State Fair AuthorityMarketing & Public Relations Manager
Jun. 2005 - Oct. 2010Tampa/St. Petersburg, Florida AreaDeveloped marketing and digital advertising plans and implemented communication strategies with media outlets to publicize the annual 12-day state fair and year-round events held at the fairgrounds. Conducted marketing research, coordinated print jobs and placed promotional inventory orders with vendors. Attended board meetings, networking events including speaking at events to represent the organization, and traveled to industry conventions. Delegated tasks to staff (graphic designers, interns and volunteers). KEY ACHIEVEMENTS: • 2010 Florida Festival Events Association Award for Best Promotional Item Custom USB Drive for electronic media kit • 2009 Latina Movers ‘N’ Shakers Award presented by Latin Times Magazine for developing community relations programs to increase diverse community engagement at the Florida State Fair • 2007 International Association Fairs & Expos, Communications Award for Best Press/Media Kit
The Weight Intervention Surgical Healthcare (WISH) CenterMarketing Manager
May. 2003 - Feb. 2005Tampa/St. Petersburg, Florida AreaHealthcare marketing and sales management: Coordinated the opening of the Florida office for a national surgery center and collaborated with surgeons, medical professionals and administrative staff to provide patient education prior to treatment. Provided marketing leadership in strategic implementation of sales and marketing initiatives to achieve market penetration and meet customer acquisition goals. Conducted seminar presentations to generate new business. Organized and facilitated monthly support groups to promote ongoing interaction with healthcare professionals and other patients for long-term success.
Chitester Management Systems, Inc.Marketing Coordinator
Apr. 2001 - Jan. 2003Tampa/St. Petersburg, Florida AreaImplemented marketing and communication strategies for an engineering/construction consulting firm. Designed direct mail pieces, newsletters, and created marketing proposals and presentations. Coordinated sales strategies to increase student enrollment in continuing education classes targeted at professionals seeking to maintain or renew their license. KEY ACHIEVEMENTS: Award for 2002 Small Business of the Year presented by Greater Tampa Chamber of Commerce.
Tampa Bay Performing Arts CenterPublic Relations Assistant
Jul. 2000 - Feb. 2001Tampa/St. Petersburg, Florida AreaSupport for the Public Relations department for a non-profit, entertainment venue: Media and public relations administration, coordinated media interviews, generated budget reports, and supervised interns and volunteers. KEY ACHIEVEMENTS: Coordinated public relations campaign for the 2001 world premiere of the opera, Sacco and Vanzetti, by composer Anton Coppola.
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