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🐦100%
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Orange BusinessDigital Operations Expert
Oct. 2024 - Jun. 2025United Kingdom• Spearheaded the design and deployment of innovative Service Management models to enhance operational efficiency. • Leveraged automation and data-driven insights to optimize customer experience and drive business agility. • Collaborated with cross-functional teams to implement technology solutions, resulting in improved service delivery metrics.
OrangeEuropean Project Management Practice Leader
Aug. 2022 - Oct. 2024Slough, United KingdomDue to internal changes to the structure of our group, I was given the opportunity to take on the management of the Operational Management Team. I am responsible for providing sizing for pipeline projects, management of resource allocation and all personnel matters such as performance reviews, pay and compensation reviews and management of annual leave.
Orange Business ServicesSenior Project Manager
Jan. 2012 - Jun. 2025Slough UK
Orange Business ServicesSenior Program Manager
Jan. 2010 - Jan. 2014
Orange Business ServicesOperational Readiness Project Director
Jan. 2008 - Jan. 2012
Orange Business ServicesOperational Readiness Project Manager
Jan. 2007 - Jan. 2008The Operations Readiness Program Manager (ORPM) is responsible to deliver an agreed charter - scope and plan based on pre-sales solutions that are further validated @ Program Initiation phase. Operations Readiness for Standard / General Release Services ie. Existing capabilities Customisation tasks aligned to customer contract e.g. Process, procedures Aligned and synchronised to transformation schedule Agreed with CSD & Program Director Manages budgeted, dedicated and shared OR Program ‘build’ resources Project Mgt. & Process resources from OCO or functions e.g. TOC, TPV. SME’s assigned by GPO / MSC Management etc. Supports as a ‘build’ management escalation level to the Account Business Unit Program Director and Project Managers to achieve solutions, in relation to Operations.
Orange Business ServiceProject Manager
Jan. 2000
Global OneCustomer Services Manager
Jan. 1998 - Jan. 2002
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