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Work Background
FUJIFILM Electronic Materials U.S.A., Inc.Operations Manager
Jan. 2022United States
Total Equipment and RentalBranch Manager
Oct. 2020 - Dec. 2021Gilroy, California, United States
Peterson Trucks, Inc.Service Manager San Leandro & San Martin
Feb. 2015 - Jan. 2021San Martin & San Leandro CAService Manager – San Leandro and San Martin (2018 – 2021) Developed and monitored maintenance and repair budgets for Idealease fleet. Delivered a superior level of service to a diverse clientele. Executed new hire onboarding duties. Researched and resolved customer issues efficiently. Contributed to marketing and promotions functions. Facilitated safety meetings and accident investigations. Served as the primary liaison with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and delivering maintenance recommendations. Key Achievements: • Spearheaded recruiting and hiring functions while securing competitive talent to fill job openings. • Ensured compliance with policies and procedures. • Trained and coached the team in optimal performance. • Expertly delivered technical support and assistance for department activities including failure analysis. Service Supervisor (2015 – 2018) Performed aftermarket maintenance and repair service sales calls on a daily basis. Handled work order closing process and reviewed work orders for completeness. Participated in talent acquisition and recruiting. Performed new employee onboarding duties. Executed performance management, compensation, and employment law compliance. Assessed customer needs and provided recommendations. Performed technical support functions. Key Achievements: • Provided leadership and direction to field service personnel while ensuring goal attainment. • Charged with accountability for managing the profit center, which included budgeting and cost control. • Played a key role in improving customer satisfaction ratings by delivering exceptional service.
Corsair MemorySales Operations Manager
Dec. 2013 - Jan. 2015Fremont CASales Operations Manager Spearheaded efforts to respond to and address customer dispute claims. Resolved PayPal chargebacks. Key Achievements: ● Prepared fraud and shipping delay reports for weekly meetings with Vice President, Senior Directors, and e-Commerce Managers. ● Monitored fraudulent activity on a daily basis and released orders for fulfillment. Customer Experience Lead Maintained responsibility for customer relations and customer retention while providing world class customer service. Coordinated schedules for 7 employees. Researched and resolved customer escalations in a timely manner. Assisted with customer RMA/warranty processing. Executed backlog management activities. Served as the primary liaison between local consumer inquiries and headquarters for extended support needs. Managed the 24-hour SLA for all consumer inquiries. Guided consumers through online warranty fulfillment process. Key Achievements\: ● Delivered a superior level of customer service to a diverse clientele. ● Served as a liaison with channel marketing to fulfill orders. ● Developed accurate and reliable business reports that aided in decision-making.
HoneywellSpecialist Tech Sup Associate
Aug. 2011 - Dec. 2013San Jose CaTechnical Support Specialist Participated in trade show management functions. Processed and shipped all repaired units and warranty replacements. Answered technical and non-technical calls on RAE products. Processed credit card payments and purchase orders. Key Achievements: ● Utilized Salesforce to track sales and customer data. ● Facilitated training and development for new vendors.
E. & J. Gallo WineryPurchasing Assistant
Jun. 2009 - Jul. 2011Modesto, California, United StatesPurchasing Assistant – E&J Gallo Winery Performed data entry, reporting, and correspondence development. Utilized JD Edwards on a daily basis. Key Achievements: • Led efforts to identify and locate lost items, which reduced inventory shrinkage. • Ensured the accuracy and integrity of all transactions.
S.U.D.S. IncHuman Resources Manager
Jan. 2009 - Dec. 2009San Jose, California, United StatesHuman Resources Manager Provided support to various aspects of human resources functions. Fielded a high volume of inbound calls. Prepared and reviewed contracts. Executed data entry functions efficiently. Key Achievements: ● Supported talent acquisition responsibilities by conducting interviews and making hiring recommendations.
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