DHLBI developer & analyst, Customer integration, Database administrator, SUN Support and First choice
Nov. 2007 - Nov. 2014Belgrade, Serbia- Cross functional IT solutions integration, close cooperation with Finance, Pricing department and Customer service - Infor SUN Systems finance application support and member of regional migration project team with successfully migrated several countries in EMEA including Seriba, Cyprus and Bosnia as well as assisted migrations in Croatia and Macedonia. MS SQL Database management - Planning, implementation, programming and maintenance of databases, MS SQL 2000,2005,2008 and 2012 Business intelligence and reporting services development and deployment - Data-mining and creating analytical reports for SMT (finance, sales, marketing) Application development - Creating database applications to simplify daily operations of all departments - eCom applications support for all DHL clients, offering best possible solution for their business needs B2B and B2C solutions. System administration - Close cooperation with regional IT offices and implementing global solutions - Monitoring, upgrading, installing, configuring operation systems, MS Windows server 2003, 2008, MS Exchange 2003 and 2010 - In charge of Information Systems maintenance within the company and local network installation and maintenance - Maintaining the company's AVAYA communication equipment and software that integrates voice and data services especially related to call center. First Choice country team member (Master Silver since December 2013 on increasing eCom shipments in country) Certified International Specialist (CIS) Facilitator - Holding training sessions for DHL employees about DHL company operations and procedures globally and locally - Holding training sessions in regard to all DHL and other IT applications used to facilitate operations of all DHL departments