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Work Background
MewsCustomer Onboarding Expert
Jan. 2024
MewsCustomer Onboarding Manager
Jul. 2023 - Jan. 2024
MewsCustomer Support Representative (Hotel Tech)
Nov. 2022 - Jul. 2023
Booking.comCredit Controller
Apr. 2022 - Nov. 2022Orlando, Florida, United States
Booking.comSenior CS Partner Specialist
May. 2021 - Apr. 2022Orlando, Florida, United States- Data analysis - Use problem solving skills to troubleshoot and find the root causing issues in the system and assist agents with more complex cases - Coaching - Communicate with different stakeholders - Cross-departmental communication - Make decisions based on business impact - Commercial awareness - Create and submit report regarding technical issues - Handle escalated calls - Team presentations about changes on procedures, products,...
Booking.comCS Partner Specialist
Mar. 2019 - May. 2021Orlando, Florida- Assist partners with the back-end system of Booking.com's website via inbound call or email - Troubleshoot and provide solutions - Commercial awareness - Team presentations about new guidelines, business updates and changes in procedures - Be an expert on Booking.com's products
TUIHoliday Advisor
May. 2017 - Mar. 2019Orlando, FloridaService provided to guests in English and Dutch: - registration process - working in interaction with the property management companies to send maintenance when needed - sales - KPI's monitoring - handle complaints and compensation requests - problem solving - email monitoring - arrivals monitoring - airport duties
SwissportPassenger Service Agent for Virgin Atlantic
Mar. 2017 - May. 2017Orlando, Florida Area- Ticketing - Lobbying - Boarding process
Marketing Consultants of OrlandoSales Representative
Jan. 2017 - Mar. 2017Orlando, Florida- Sales for AT&T and DirectTV account - Plan upgrade for existing customers - Training
Walibi BelgiumOperator
Mar. 2016 - Aug. 2016Wavre Limal, Wallonia, Belgium- Ensure rides meet safety requirements - Operate rides
Walt Disney WorldIntern
Jan. 2015 - Jul. 2015Orlando, Floride, États-Unis- Merchandise : cashier, stock the store, keep area clean - Quick Service Food and Beverage : prepare orders, stock counter, ensure food safety protocol is followed
GSKSummer Student
Jul. 2014 - Jul. 2014Rixensart- Organise - Prepare presentations - Data management
Dynamed - PromomedIntern
Jul. 2013 - Aug. 2013Limelette- Assist the Key Account Manager (Julien Vandeveld) - Prepare presentations - Brainstorm to make our POS more visible and attractive for customers - Set up new POS in Supermarket - Create folders
GSKSummer Student
Jul. 2013 - Jul. 2013Wavre- Organise - Prepare presentations - Data management
GSKSummer Student
Jul. 2012 - Jul. 2012Rixensart- Organise - Prepare presentations - Data management
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