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Work Background
Configurator at the Library of Congress (LOC)
Delaney Advantage Technologies, LLCConfigurator at the Library of Congress (LOC)
Nov. 2023
Developer at Department of Transportation (DOT)
Delaney Advantage Technologies, LLCDeveloper at Department of Transportation (DOT)
Nov. 2022
Data Engineer at Federal Aviation Administration (FAA)
Delaney Advantage Technologies, LLCData Engineer at Federal Aviation Administration (FAA)
Feb. 2022
Salesforce Solutions
Delaney Advantage Technologies, LLCSalesforce Solutions
Jun. 2020United States
Customer Service Team Manager
AloricaCustomer Service Team Manager
May. 2017 - May. 2020Spotsylvania County, Virginia, United StatesJob entitled, managing a team of 15 agents. Managers make sure that the agent is productive, manages agents attendance, manages QAs, Manages coaching, uses service-now to submit tech tickets etc.
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