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Work Background
Accreditation Commission for Health Care (ACHC)Senior Project Manager
Jul. 2024Cary, NC
Accreditation Commission for Health Care (ACHC)Project Manager
Jul. 2019 - Aug. 2024Cary, NC
Accreditation Commission for Health Care (ACHC)Account Advisor III, Team Leader
Jul. 2018 - Jul. 2019Cary, North Carolina
Accreditation Commission for Health Care (ACHC)Account Advisor
Oct. 2014 - Jul. 2018Cary, North Carolina- Manage data for over 1,000 accounts within internal database and file systems
- Supply information for available programs and services offered by ACHC to customers
- Develop and implement process improving templates, job aides, policies, and procedures
- Adhere to CMS, ISO, and internal quality standards
- Determine and maintain knowledge of CMS and State regulations
- Assist with internal projects such as new software implementation - Lead team meetings to ensure consistency and customer satisfaction
- Prepare documents within required time frames and in accordance with established SOPs
- Create and distribute weekly, monthly and quarterly reports as requested
- Train and develop new employees on ACHC policies and the accreditation process
- Provide high-level customer service support to customers in a timely and appropriate manner
- Establish rapport with current and potential customers to promote ACHC accreditation
- Direct communications between customer and ACHC’s accounting, IT, regulatory, quality, customer satisfaction, complaints, marketing, and management departments
Analysis GroupEvent Coordinator, Corporate Travel Planner, and Office Administrator for Analysis Group (AG)
Nov. 2013 - Jun. 2014Denver, CO- Developed and managed SharePoint websites for the storage of company data
- Implemented reconciliation process for financial record keeping
- Coordinated annual office events held in various cities and countries
- Responsible for booking corporate travel arrangements for senior management staff
SandozAnnual Product Review (APR) Coordinator
Oct. 2011 - Oct. 2013Broomfield, CO- Complied and maintained APRs while adhering to strict FDA regulations
- Served as a liaison between the quality department and senior management
- Completed an analytical evaluation of product trends and manufacturing data
- Assisted with risk analysis of internal procedures if they impacted APR data
- Composed weekly and monthly quality metric reports for senior management
- Facilitated executive management review meetings for APR’s and compliance data
- Led trend and root cause analysis to identify CAPAs
- Reduced processing errors by instituting new technology (spreadsheets) and procedures - Improved APR on-time completion to 100%, from 30% at time of hire
AerotekRemediation Administrative Assistant for Sandoz Pharmaceuticals
Jul. 2011 - Oct. 2011Broomfield, CO- Created and implemented a documentation filing system for legal document storage
- Initiated the use of tracking tools for internal processes using technology (i.e. spreadsheets)
Randstad Technologies USCustomer Service and Loss Prevention Associate for Bankrate Inc.
Apr. 2011 - Jul. 2011Denver, CO- Established consumer insurance verification
- Promoted to the Loss Prevention team after 30 days
- Worked with corporate and individual customers to solve escalated customer service issues
Wells Fargo Dealer ServicesLoan Service Specialist
Nov. 2008 - Mar. 2011Tampa, FL- Negotiated the surrender of assets and effectively prevented escalations
- Complied with federal, state, and local regulations
- Managed top five-member loan service team in the Southeast region
- Facilitated monthly and quarterly senior management quality review meetings
- Developed and maintained department asset and quality reports
- Trained and developed Loan Service Counselors and Senior Service Counselors
- Successfully managed the highest vendor satisfaction rate with asset recovery agencies
- Consistently lowered monthly portfolio delinquency rates from 20% to less than 2%
- Promoted from Loan Service Counselor to Loan Service Specialist in May 2009
Gumby's Pizza and Jimmy John's Gourmet SubsRestaurant Management – General Manager
Feb. 2007 - Jul. 2008Tampa, FL and Chapel Hill, NC- Maintained operations by implementing quality standards and system improvements
- Met financial objectives by analyzing annual budgets and strategic forecasting
- Controlled inventory by negotiating supplier contracts and monitoring resource allocation
- Ensured a clean facility by complying with FDA sanitation standards and health regulations
- Promoted company brand through marketing and community relations
- Led human resource objectives by recruiting, training, developing, and disciplining staff
UNC Lineberger Comprehensive Cancer CenterAdministrative Assistant
Jan. 2005 - Aug. 2007Chapel Hill, NC- Coordination of the Lineberger Beach Ball which raised $11 million for cancer research in 2006 - Aided with grant acquisition paperwork - Assisted with community fundraising for the Susan G. Komen breast cancer foundation
- Supported departments with administrative duties such as archiving and supply management
Orange County Emergency Medical ServicesEMT-Basic
Jan. 2005 - Jan. 2006Orange County, NC- Coordinated the care of patients in emergency situations within Orange county
- Assisted Paramedics with defining scope, objectives, and requirements for each patient
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