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Work Background
EmptorHead of Customer Success & Sales
Oct. 2022ColombiaOnboard new accounts successfully Develop and maintain strong customer relationships Address customer concerns and educate clients with regards to Emptor new products releases and API Build trust and transparency with clients Ensure proper relationship management to grow and upsell accounts Assist customers with understanding of legal terminology and Emptor workflow Evaluate and understand customer needs to communicate with product team Learn and manage basic engineering tools to solve customer tickets Also act as Business development Strategist and oversee the Sales process
EmptorBD & Customer Success Associate
Nov. 2020 - Nov. 2022Quindio, ColombiaEn Emptor proveemos verificación de identidad y antecedentes de manera rápida y confiable con nuestra plataforma automatizada. Un equipo de innovadores buscando potenciar tu proceso de contratación y necesidades de validación de identidad! Construimos una plataforma robusta que provee servicios en seguridad y prevención de fraude para compañías a través de Latam. - Emptor provides quick and reliable identity verification and background checks with our automated platform. A team of innovators looking to enhance your hiring and ID validation needs! We built a robust platform providing security and fraud prevention services for companies across Latam.
EmptorManager, Customer Success
Nov. 2020 - Nov. 2022ColombiaMy goal is to deliver the best experience as possible for you as user of our service at Emptor, we believe that a great product is not complete without an exceptional Customer Experience.
ARMS MedicalSenior Account Manager
Sep. 2018 - Jul. 2020Miami/Fort Lauderdale AreaARMS Medical is a veteran-owned business that helps women who are facing pelvic floor issues and require surgery to improve their quality of life. By working hand-in-hand with top UroGyn's and Hospitals nationwide by implanting DermaPure, a decellularized biologic for site-specific tissue regeneration. In addition, ARMS Medical specializes in medical device development for manufacture and distribution. The team collaborates with surgeons to create new innovative surgical devices.
CloudTaskBusiness Development Representative
Sep. 2018 - Jun. 2019ColombiaGiving 200% on a daily basis.
Vexar S.A.S.Senior Account Manager
Feb. 2018 - Aug. 2018Receiving qualified clients from Junior agents, analyzing the financial market in order for me to provide signals and financial advice to clients, closing deals, handle the payment process, also coaching junior agents during the cases. • Closing previously qualified deals. • Constant development of sales strategies. • Provide worldwide financial information. • Financial market product selling.
Quality Control and Inmunology LaboratoryQA Analyst
Jun. 2015 - Jan. 2016Approaching work with a Continuous Improvement (CI) mindset, and engaging in Producers Meat Mission Statement to identify, value, prioritize, resource and sustain improvement opportunities. Owning and promoting a Safety Culture by ensuring a safe work environment and promoting proper safety behavior. Microbiological testing as appropriate for raw materials, work in process, and finished products including: SPC, PI, TPC, Coliform, and Yeast/Mold. Ensure compliance with antibiotic testing of all incoming raw chicken. Sensory evaluation of products during and at end of Shelf-Life. Equipment pre-operational inspection including ATP swabbing. Air quality monitoring within the facility. Water quality monitoring within the facility for Coliform and TPC. Environmental pathogen swabbing within the facility. Allergen testing of equipment and products where appropriate. Maintain proper inventory of all laboratory items and supplies. Order supplies as needed. Maintain all proper documentation and records associated with responsibilities. Coordinate with third-party laboratories as appropriate for sampling and testing necessary Provide summary reports to QA Manager of testing and monitoring activities. Maintain all documented information as per SQF requirements. Maintain laboratory as needed with regular cleaning. Must follow all proper Good Manufacturing Practices. Assist Quality Assurance Manager in other duties as needed.
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