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Work Background
MigWayLogistics Dispatcher
Jun. 2022 - Oct. 2024- make calls on the best suitable freight according to the company’s demands and needs while negotiating the price, data entry with scheduling dispatches and directing routes afterwards
- control of vehicle /drivers’ travel - knowledge of regulations in the transport of goods
- coordination of relations between the client, the supplier, the company and the driver
- trouble-shooting of breakdowns, safety violations and others
D&S Global SolutionsInternational Logistics Coordinator
Jun. 2021 - Jun. 2022Reverse logistics coordinator for parts replaced under Warranty - Dell Technologies Partner:
- reaching out to customers mainly via phone for confirmation of product replacement, also handling - inbound calls and follow-up emails
- scheduling and tracking return shipments of defective products according to customer requirements
- resolving possible issues with Dell Representatives
- being in charge of top high-balance accounts
- assisting the Supervisor with daily tasks / team management
The GW ltdCustomer Support/Sales Agent
May. 2020 - May. 2021
ISRAEL ITPersonal assistant to CEO
May. 2019 - Feb. 2020Lviv Region, Ukraine- providing daily executive, administrative, and development support to the board of directors;
- fully performing Office Manager/Front Desk operations;
- assisting Accountant with documentary;
- assisting HR;
- occasionally conducting Recruiting process.
BoostaSenior Customer Support/Sales Representative
Oct. 2016 - Aug. 2018Lviv Region, Ukraine- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Keep records of customer interactions, process customer accounts and file documents via CRM
- Verification of registration documents and payment (IDs, CC, Residential permits, etc.)
- Acquisition of the right talent for order accomplishing
- Identifying and assessing customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain product expertise
- Assist management in training and developing Customer Service Representatives
Student AdventureWork&Travel participant
May. 2016 - Aug. 2016Myrtle Beach, South Carolina, USAHousekeeper, Breakfast Attendant at Red Roof Inn:
- Perform a variety of cleaning activities
- Ensure all rooms and areas are cared for and inspected according to standards
- Duties around preparation, set up and service of the complimentary breakfast
- Deal with reasonable complaints/requests with professionalism and patience
Language school "LinguaLife", Сhildren's theater studio "Spirograph"English Language Teacher
Sep. 2015 - May. 2016Lviv Region, Ukraine- Planning, preparing and delivering lessons via individual and group sessions (up to 6 persons) to people of different age
- Mark and provide appropriate feedback on oral and written work
- Organizing and running specialized courses
- Undertake administrative tasks, such as keeping student registers and attendance records
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