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Work Background
Invest in El SalvadorHuman Resorurces & Administrative Manager
Aug. 2024San Salvador, El SalvadorIn charge of the Human Resources department, overseeing policies, culture, general strategy and procedures across the organization. Developed and implemented action plans to drive cultural transformation and change management through early identification of trends and improvement areas. Strengthened the institutional image and built a people-centered, feedback-driven culture. Also in charge of budget and facilities, ensuring compliance with legal and administrative requirements.
TELUS International Central AmericaBenefits Team Leader
Aug. 2021 - Aug. 2024Santa teclaManaged KPIs, and overall team performance to ensure success and alignment with company values. Led the implementation of automated tools and new systems to enhance efficiency and reduce costs. Directed local and regional employee engagement initiatives, maintaining high satisfaction levels and low attrition rates, while managing a monthly budget of $140K+ Spearheaded the execution of strategic projects, including cafeteria services and the first private CAPI center (Daycare), impacting over 6,000 employees annually.
TELUS International Central AmericaBenefits Team Leader
Aug. 2021 - Aug. 2024Santa teclaManaged KPIs, and overall team performance to ensure success and alignment with company values. Led the implementation of automated tools and new systems to enhance efficiency and reduce costs. Directed local and regional employee engagement initiatives, maintaining high satisfaction levels and low attrition rates, while managing a monthly budget of $140K+ Spearheaded the execution of strategic projects, including cafeteria services and the first private CAPI center (Daycare), impacting over 6,000 employees annually.
TELUS International Central AmericaBenefits Analyst
Feb. 2018 - Aug. 2021Sata teclaDesigned and implemented local and regional new employee benefits based on feedback, including transportation, community bazaars, carwash services, and corporate events. Streamlined and automated reporting processes to improve efficiency and outcomes. Managed vendor relationships and collaborated with key departments such as CSR, facilities, and HR operations to launch company- wide initiatives that enhanced employee experience and operational effectiveness
TELUS International Central AmericaBenefits Analyst
Feb. 2018 - Aug. 2021Sata teclaDesigned and implemented local and regional new employee benefits based on feedback, including transportation, community bazaars, carwash services, and corporate events. Streamlined and automated reporting processes to improve efficiency and outcomes. Managed vendor relationships and collaborated with key departments such as CSR, facilities, and HR operations to launch company- wide initiatives that enhanced employee experience and operational effectiveness
TELUS International Central AmericaCustomer Service Representative
Apr. 2015 - Feb. 2018
TELUS International Central AmericaCustomer Service Representative
Apr. 2015 - Feb. 2018
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