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Work Background
Highmark CompaniesIT Project Manager - Healthcare IT at Labcorp
Oct. 2023Managed new development and certification efforts between Labcorp and Electronic Healthcare Record vendors. Facilitated interface connectivity supporting a variety of protocols and models to accommodate the flow of data. Led cross-functional teams through the development and certification processes adhering to the project scope and timeline. Took ownership of the overall implementation of interface projects and responsible for facilitating meetings and coordinating team efforts while overseeing and providing status reports to the team and key stakeholders.
AllscriptsProject Manager Healthcare IT
Jan. 2020 - Nov. 2022United StatesElectronic Health Records and Practice Management software implementations. Led efforts for software customizations for COTS as project manager, defining requirements, prioritizing initiatives, and proactively identifying risks. Streamlined healthcare tech stacks for optimized functionality and enhanced performance across multiple projects. Assumed a hybrid role within the PMO office to establish repeatable processes, identify areas for improvement, and foster increased productivity.
Key Achievements:
• Earned recognition as a Smartsheet Champion and exhibited expertise in SAFe, Waterfall, Agile, and Wagile.
•Accelerated development of Health Information Exchange (HIE) for the State of Michigan through execution of a Kanban board for seamless site implementations, and expertly leading cross-functional teams through discovery, testing, and UAT, resulting in successfull implementation of the first 4 sites within 8 months.
Net FriendsIT Project Manager & Team Lead
May. 2019 - Dec. 2019Raleigh-Durham, North Carolina AreaSpearheaded cross-functional project teams to execute seamless infrastructure upgrades for optimal system performance and reliability. Key Achievements:
•Expertly managed server, WLAN, and network upgrades and implementations, leading to seamless communication and collaboration for all users.
•Adapted expertise from a predominantly Windows support background to proficiently manage Mac OS and Apple devices, leading to selection as project manager for the Casper/JAMF Mac deployment platform. •Analyzed project budget overruns on server installations, identified root cause, and delivered a compelling presentation to the CEO, securing executive buy-in for implementing an action plan and optimizing workflows to prevent future occurrences.
ARRISBusiness Analyst
Jul. 2013 - Aug. 2017Beaverton, ORActed as a liaison between sponsors and the software development team for Workforce Management MVP, ensuring clear communication and alignment of customer requirements with objectives. Facilitated UAT with end-users and conducted rigorous software release testing prior to production. Led cross-functional teams during after-hours software upgrades, patches, change requests, and planned rollbacks following UAT testing. Key Achievements: •Demonstrated expertise in SDLC, Scrum, and Agile methodologies, contributing to streamlined project management processes and accelerated project timelines.
•Streamlined software development process by identifying and documenting bugs, communicating with engineers, and transforming them into user stories while collaboratively eliciting client requirements.
First Tech Federal Credit UnionProject Manager Consultant / Systems Administrator
Apr. 2013 - Jul. 2013Beaverton, OR• Temporary Contractor for agency
• Managed multiple initiatives including Symantec Endpoint Protection (SEPM) Group Update Provider (GUP) and disaster recovery readiness for 32 locations
• Supported day-to-day operations, monitoring and resolving client/server and storage issues
Sabbatical BreakOn Leave
Jun. 2010 - Jul. 2013Travelers RestTraveled abroad. Climbed Mt. Kilimanjaro & Machu Picchu.
Invested time attending trade school to update certifications
IAP Worldwide ServicesIT Project Manager
Oct. 2008 - May. 2010Baghdad, IraqServed as “in-country” IT manager (approx $2M budget) for 18+ Iraqi sites, providing full IT support for U.S. government agencies. Hired to fix a poor network infrastructure with a bottlenecked bandwidth, and repair relationship with primary client in danger of dropping IT contract. Held responsibility in supervising technician staff. Worked with a satellite vendor to redesign a satellite system to increase performance and security to client’s exact specifications. o Launched a new system with MORE bandwidth overall, and modernized firewalls and switches, at the same cost as previous “band-aided” systems. Received high marks on quarterly reviews and made the client very happy by keeping key players up-to-date on all project issues.
o Transformed a completely noncompliant environment with high-security risks into a secure environment. Established well-defined project management processes, designed and implemented an asset management system, standardized on networks, systems, and enterprise security, and modernized high-legacy systems. Utilized a rich set of techniques to elicit, specify, and test requirements, along with tools to manage requirements and checklists to ensure correctness and completeness. Requirements gathering techniques included facilitating group discussions, interviewing, and conducting
brainstorming sessions and surveys. For each project, created a knowledge transfer system with documentation to ensure quick upstarts, including network diagrams, password sheets, user account information, maintenance procedures, customized application information, and support contracts. Identified project resource and licensure requirements, established project priorities, and set assignment tasks. Overcame problems that created logistical nightmares for delivering and installing equipment.
Succeeded in overcoming disorderly and oftentimes chaotic situations of the austere conditions.
Department of State - All Native Systems ContractAssistant Project Manager / IT Specialist
Sep. 2007 - Sep. 2008Baghdad, IraqAssisted Lead Project Manager on project to install 15 new networks and perform maintenance on existing networks for the Embedded Provincial Reconstruction Teams (ePRT) located on Forward Operating Bases (FOB). Accomplishments include:
• Recommended and implemented enhancements to improve performance that led to excellent client relationships. • At the U.S Embassy in Iraq worked with DoD personnel to ensure that networks were compliant with DoD policies and rendered a broad scope of desktop support services for Embassy personnel. • Project managed effort with international satellite vendors to set up, coordinate, and deliver technical services. • Worked through a myriad of red tape to procure equipment that met specific military encryption standards. Attended meetings with DoS personnel and military officials to advise on project status.
SEIIDesktop Technician II
Dec. 2006 - Apr. 2007Baghdad, IraqSupported 200+ staff for installation and maintenance of all computer equipment, including applications, peripherals, hardware, software, and networking issues. Maintained MS Active Directory 2003 and print servers. Instated and enforced company policies, including imaging machines for company use only. Performed DoJ backups and restores. Installed, supported and maintained a broad range of third party applications.
Lockheed MartinNetwork Administrator
Oct. 2005 - Nov. 2006Portland, Oregon AreaProvided full technical support services for Air Force Reserves at Portland Air National Guard base, including updates and preventative server and network maintenance. Created mini networks for training exercises to ensure staff followed protocol for backup and recovery situations. Supported approximately 1200 local clients in the Air Force Reserve’s Active Directory Environment. Administered Active Directory, Exchange 2003, SQL Server and anti-virus solutions. Working knowledge of NIPRNET/SIPRNET environments.
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