CasinoItaliaOperations Manager
Sep. 2011 - Sep. 2012• Creating, training and running of its Customer Service team, providing logistic solutions for its operations, outsourcing suppliers and contracts. • Planning and running its promotions, utilizing new platforms and analysing new, ever-changing Italian market, under AAMS regulations. • Designing and implementation of a tailored VIP scheme to identify and retain key clients from moment of entry, direct VIP contact, retention. • Directly working with Poker, Affiliate, Marketing and Product Managers in order to maximise exposure of the product, implementing new strategies, optimized site utility, cross over marketing schemes. • Setting up of the Casino Software provider games for our specific products, analysing gaming trends, market research and house margin. • Creating and executing a lapsed customer reactivation scheme by segmenting entire database by usage, identifying core elements of segments and execute tailored reactivation plan, on a regular basis.