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Work Background
SpotOnOnboarding Manager
Mar. 2025
SpotOnRegional Operations Specialist
Apr. 2023 - Apr. 2025Missoula, Montana, United StatesServe as the primary point of contact between the regional sales team and operations, fostering clear and efficient communication channels. Provide timely updates to the regional sales team on all team activities, ensuring alignment with business goals and targets. Utilize my deep understanding and expertise to offer guidance and recommendations aimed at optimizing POS solutions and a smooth sales process. Monitor POS implementations within the region, promptly addressing any inquiries or challenges that arise during the process as well as taking a proactive approach to move stalled projects toward successful completion. Oversee support and support escalation requests, ensuring that they are tracked, followed through, and resolved in a timely manner to maintain high levels of customer satisfaction. I am currently managing 3 Local Operations Specialists in my territory, by educating and training them, as well as coordinating their activities and ensuring effective execution of their responsibilities. I collaborate closely with cross-functional teams across departments to enhance client satisfaction and streamline processes for the sales team's increased efficiency. I participate in regular meetings to review progress, address concerns, and identify opportunities for process improvement.
SpotOnRestaurant Success Manager
Aug. 2022 - Apr. 2023Missoula, Montana, United StatesHelped restaurants thrive with SpotOn POS. Trained merchants on all software including restaurant software, online ordering, loyalty, reporting, and a business dashboard. Helped retain merchants by training, problem solving, and communicating new features to help their restaurant. Established strong relationships with restaurant owners and staff by being efficient, effective, and knowledge about our product and how it can best work for their business.
SpotOnImplementation Specialist
Nov. 2020 - Aug. 2022I worked on several teams within the Restaurant Implementation Team. I worked for the Verification Team, onboarding accounts, verifying hardware and software purchased as well as setting proper expectations for the Implementation Process. I worked for the Menu Consult Team where I worked with the Restaurant after the menu was built ensuring programming was accurate and complete before Install and Go Live. I worked for the Install team where I would install all hardware and train all employees on the software. And I worked for the Merchant Training Team where I trained restaurant owners and staff on our Restaurant software, online ordering, reporting , loyalty and a business dashboard.
SpotOnAccount Executive
May. 2020 - Nov. 2020Missoula, Montana, United StatesSales Account Executive selling payment processing and Restaurant Point Of Sale. Sold to several local business and restaurants and was the first person to sell SpotOn Restaurant Point of Sale in the state of Montana. Secured several well known restaurants throughout the city of Missoula as well as bars and resorts throughout the state of Montana.
The Keep RestaurantServer
Aug. 2011 - May. 2020Missoula, Montana, United StatesThe Keep Restaurant is an iconic fine dining restaurant in the city of Missoula. During the day I would manage booking of private events and nightly reservations. I would do the daily books, and created the social media marketing for the restaurant. In the evenings I was a nightly server and ensured customers had an enjoyable evening by sharing my knowledge of all menu items, beer, wine and spirits available. I worked cohesively with all co-workers to ensure an efficient and exceptional dining experience I worked special events including, but not limited to: holiday parties, weddings, golf tournaments, etc. I performed general opening and closing duties as well as trained new employees.
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