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Work Background
Connect ResourcesProduct specialist and customer service specialist
Mar. 2024 - Dec. 2025United Arab Emirates, Dubai- Ensure the profitability and continued growth of a product for an organization. Maintaining its quality assurance.
- Working closely with the front and back-end developers for the improvement of the tools, CRM, and products.
KMC Solutions / TlrcomOperations supervisor
Sep. 2021 - Mar. 2024Philippines, Taguig- Leading and delivering complex client engagements to identify, design, and implement business solutions for the company.
- Establish operations objectives and work plans. Delegate assignments to subordinates when necessary.
Private companyCustomer Service Representative
Aug. 2019 - Sep. 2021United Arab Emirates, Dubai- Mainly manage and resolve customers' concerns and provide product information and services.
- Handling inquiries via email, chat, and phone promptly
MAB Facilities ManagementCAFM / Admin Assistant
Oct. 2016 - Dec. 2018United Arab Emirates, Abu Dhabi- Maintain and manage CAFM system data and users.
- Support users and produce facilities reports.
Rural Health Unit of CabaganNurse
Jun. 2014 - Jul. 2016Philippines, Cabagan- Serves patients by visiting homes, determining patient and family needs, developing health care plans, providing nursing treatments and services.
- Provides health care teachings (information dissemination).
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