Pier 1 ImportsCustomer Relations Phone Representative
Mar. 2010 - Dec. 2013Fort Worth, TXMy responsibilities in this position include finding immediate resolutions for customer concerns, routing store associate compliments to the appropriate persons for proper acknowledgment, searching for merchandise, loss prevention documentation and letter notifications, Designer Perks application approval, and I provide backup on our store order line. I serve as a mentor to newer representatives, assisting them by answering their questions, guiding them through new procedures, and offering advice on how to improve their communication skills with customers and store associates. This is one of my favorite responsibilities, as it allows me to utilize my teaching experience and impart the knowledge I have gained onto them.