Charter CommunicationsManager, Communication Desk
Mar. 2018 - Jan. 2020Town and Country, Missouri✪ Provide vision and leadership for developing and implementing efficient process and procedure for the Communication Desk personnel.
✪ Control direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
✪ Recruit, hire, train and supervise staff, or participate in staffing decisions. Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
✪ Identify and implement best practices for optimizing work load, improving team performance, and ensuring service-level requirements are met.