Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
OverIT - Field Service ManagementSenior Business Analyst
Mar. 2024Lead cross-functional initiatives that bridge business objectives with technology solutions, ensuring seamless project execution and operational excellence. This role involves driving strategic decision-making, optimizing business processes, and leading critical software development projects to enhance efficiency and innovation. Key Contributions:
✅ Project Leadership & Execution – Spearhead the development of functional design specifications, ensuring software solutions align with business goals and technical feasibility.
✅ Stakeholder Engagement & Communication – Conduct product demonstration workshops, gather feedback, and align stakeholders across multiple departments to drive business success.
✅ Process Optimization & Continuous Improvement – Identify and implement process enhancements to improve efficiency across business analysis activities and the software development lifecycle.
✅ Cross-Functional Team Collaboration – Work closely with system integrators and development teams to ensure smooth integration of software solutions, providing strategic guidance and technical expertise.
✅ Problem-Solving & Risk Management – Investigate, analyze, and resolve complex defects in testing and production, ensuring timely solutions that minimize operational disruptions.
✅ Agile & Data-Driven Decision Making – Utilize methodologies such as Agile, user stories, and process flows to elicit, analyze, and document detailed business and system requirements.
VertexOneFunctional Lead
Oct. 2023 - Feb. 2024United StatesSpearheaded the end-to-end implementation of Customer Information Systems (CIS) for utility clients, ensuring seamless integration, operational excellence, and regulatory compliance. This role involved driving strategic initiatives, leading cross-functional teams, and optimizing system performance to enhance business efficiency. Key Contributions:
✅ End-to-End Project Leadership – Led full-cycle CIS implementations, from requirement gathering to post-launch support, ensuring projects met business objectives and compliance standards.
✅ Stakeholder Management & Communication – Collaborated with executive leadership, clients, and technical teams to align business needs with system capabilities, ensuring stakeholder buy-in.
✅ Process Optimization & Performance Enhancement – Conducted system assessments to identify gaps and implemented data-driven solutions to enhance CIS functionality and performance.
✅ Cross-Functional Team Coordination – Managed multiple teams across implementation phases, driving collaboration, ensuring timely project execution, and mitigating risks.
✅ Training & Change Management – Designed and conducted comprehensive training programs for end-users, empowering teams to maximize the benefits of new CIS functionalities.
✅ Continuous Improvement & Post-Implementation Support – Led post-deployment optimizations, resolving issues promptly and implementing best practices for long-term system success.
VertexOneBusiness Analyst
Sep. 2021 - Oct. 2023United StatesPlayed a critical role in driving Customer Information System (CIS) implementations for utility clients, ensuring alignment with industry best practices and regulatory compliance. Led cross-functional collaboration, process optimization, and stakeholder engagement to deliver impactful, high-quality solutions. Key Contributions:
✅ Business & Systems Analysis Leadership – Led the analysis and documentation of business requirements, ensuring alignment with strategic objectives and technical feasibility.
✅ Cross-Functional Team Collaboration – Worked closely with developers, QA analysts, solution architects, and project managers to translate business needs into functional specifications and scalable technical solutions.
✅ Stakeholder Engagement & Communication – Served as a key liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
✅ Project Quality & Risk Management – Designed and executed User Acceptance Testing (UAT), creating test plans, coordinating testing efforts, and ensuring system reliability for successful deployments.
✅ Training & Change Management – Facilitated workshops and end-user training sessions to ensure smooth adoption of CIS platforms, improving user experience and operational efficiency.
✅ Process Optimization & Continuous Improvement – Identified and implemented improvements that enhanced system functionality, increased efficiency, and ensured seamless integration across platforms.
Red Rooster CreationsOperations Manager | Project Manager
Oct. 2014 - Aug. 2020Long Beach, MSProvided strategic leadership in driving business growth, operational efficiency, and team development for an online boutique. Successfully led cross-functional teams, optimized supply chain operations, and implemented process improvements that enhanced customer satisfaction and revenue growth. Key Leadership & Project Management Contributions:
✅ End-to-End Operations Management – Led all aspects of inventory management, order fulfillment, and logistics, increasing order processing efficiency by 20%.
✅ Process Optimization & Business Strategy – Developed and executed innovative supply chain strategies, reducing lead times and minimizing stockouts, significantly improving customer retention.
✅ Cross-Functional Team Leadership – Directed and mentored a high-performing team, providing training, performance evaluations, and leadership development to foster collaboration and efficiency.
✅ E-Commerce & Customer Experience Enhancement – Spearheaded UX improvements on the online platform, driving a 15% increase in website traffic and a 10% boost in conversion rates.
✅ Vendor & Stakeholder Management – Negotiated favorable terms with suppliers, achieving a 12% reduction in procurement costs, ensuring a sustainable and cost-effective supply chain.
✅ Data-Driven Decision Making – Analyzed sales data and market trends to expand product offerings by 40%, resulting in increased revenue and higher customer retention.
n.hall designsProject Manager | UX/UI Design & Digital Strategy
Jan. 2011 - May. 2015Duluth, GALed the successful execution of web design projects, managing cross-functional teams and delivering innovative, user-centric solutions. This role combined strategic project leadership, Agile methodologies, and stakeholder collaboration to drive efficiency, enhance user experiences, and boost business outcomes. Key Contributions:
✅ End-to-End Project Management – Oversaw a portfolio of web design projects, leading designers and developers to ensure on-time, on-budget delivery.
✅ Agile Process Implementation – Introduced Agile methodologies, increasing project efficiency by 20% and improving client satisfaction.
✅ Cross-Functional Team Leadership – Directed design and development teams, fostering collaboration and aligning project goals with business objectives.
✅ Stakeholder & Client Engagement – Partnered with clients to understand their vision, translate goals into actionable plans, and incorporate feedback for maximum impact.
✅ High-Impact Digital Transformation – Led the redesign of a high-traffic e-commerce website, resulting in a 30% increase in user engagement and a 25% boost in online sales.
✅ User Experience & Quality Assurance – Conducted usability testing, identified opportunities for improvement, and implemented design enhancements to optimize the customer journey.
Virtues of Nature LLCOperations Manager | Project Manager
Apr. 2007 - Aug. 2010Roswell, Georgia, United StatesLed the successful launch and management of two boutique locations, overseeing all aspects of operations and driving performance improvements. This role focused on strategic planning, process optimization, team leadership, and vendor management, resulting in enhanced operational efficiency and business growth. Key Leadership & Project Management Contributions:
✅ End-to-End Project Management – Spearheaded the opening of two boutique locations, managing pre-launch activities including inventory management, staffing, marketing strategies, and overall project execution.
✅ Operational Efficiency & Process Optimization – Developed and implemented operational procedures that streamlined workflows, improving efficiency and increasing sales by 20% within the first year.
✅ Inventory & Cost Management – Implemented inventory control measures that reduced discrepancies by 20% and optimized stock levels, ensuring alignment with customer demand and reducing costs.
✅ Team Leadership & Development – Led, trained, and mentored a dynamic team of retail associates and product designers, enhancing product knowledge and customer service skills to deliver exceptional experiences.
✅ Vendor & Supplier Negotiations – Built and maintained strong relationships with vendors, negotiating favorable terms and discounts, resulting in a 10% reduction in operational costs.
AirgasAccount Manager
Mar. 2006 - Dec. 2008Duluth, Georgia, United StatesAirgas | Mar 2006 – Dec 2008 | Duluth, GA Led the management and growth of a diverse portfolio of industrial safety supply accounts, delivering exceptional results through strategic client relationships, cross-functional collaboration, and project leadership. Focused on exceeding sales targets, enhancing customer satisfaction, and driving business growth. Key Leadership & Project Management Contributions:
✅ Sales Leadership & Performance – Managed a portfolio of accounts, consistently exceeding sales targets by 20% through proactive sales strategies and relationship-building.
✅ Client Relationship & Retention – Built and maintained strong relationships with key decision-makers, achieving a 30% increase in customer retention through tailored solutions and outstanding customer service.
✅ Cross-Functional Collaboration – Collaborated closely with logistics and product specialists to ensure seamless delivery, project execution, and exceptional client satisfaction.
✅ Solution-Oriented Account Management – Conducted in-depth needs assessments, identifying safety challenges and providing strategic recommendations, resulting in enhanced product adoption and long-term client success.
EarthLink InternetBusiness Account Manager
Mar. 2003 - Feb. 2006Atlanta, Georgia, United StatesLed the development and execution of strategic initiatives to build strong relationships with key stakeholders, drive client satisfaction, and deliver measurable business outcomes. Focused on cross-functional collaboration, client engagement, and project execution resulted in improved retention, revenue growth, and operational efficiency. Key Leadership & Project Management Contributions:
✅ Client Relationship & Retention Leadership – Cultivated and maintained strong relationships with key stakeholders, including C-level executives and IT managers, significantly improving customer retention and satisfaction.
✅ Cross-Functional Collaboration & Project Execution – Worked closely with technical teams to ensure seamless onboarding, implementation, and ongoing support, effectively reducing service-related issues and improving client experience.
✅ Consultative Sales & Revenue Growth – Led regular business reviews with clients to assess needs, identify upselling/cross-selling opportunities, and address concerns, resulting in increased account revenue.
✅ Tailored Solutions & Strategic Advisory – Provided consultative sales support, offering customized solutions that met the unique business needs and objectives of each client, ensuring long-term success and partnership growth.
Intch is a Professional Networking App for the Future of WorkSee more people like Nenna on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1027651 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
164069 people
16
Manager Solution Consulting @ Alkami Technology
17
Business Analyst
16
Director, User Experience Design @ Cox Automotive Inc.