As Lori McClellan, I have excelled in my role as a Technical Support/Project Manager, successfully managing and delivering complex technical projects on time and within budget. I have demonstrated strong problem-solving skills, resolving technical issues promptly and effectively. I have also developed and implemented strategic plans to improve technical support procedures, leading to increased customer satisfaction. My leadership and team management skills have been instrumental in fostering a collaborative and productive work environment.More...
Tiffany Long
Senior Manager- Omni Channel Operations@Earthlink
Verified
Tiffany Long is a seasoned professional currently serving as the Senior Manager of Omni Channel Operations at Earthlink, a leading internet service provider. With her expertise in operations management, she has successfully spearheaded numerous projects and initiatives to streamline processes and enhance customer experience. She specializes in system integrations, with a dedication to IVR, Voicebot, and Chabot customer journeys. Before her role at Earthlink, she held several key positions in the operations sector, developing her knowledge and honing her skills. She has led contact centers ranging employees up to 100 strategizing for workforce management, KPI excellence, business operations, and efficient processes.
Tiffany holds a degree in Business Administration, which provides a solid foundation for her career. She is recognized for her strategic planning abilities, operational efficiency, and leadership skills. Tiffany's dedication to excellence has consistently positioned her as an integral part of her company’s success.More...
Grace Gato is a multi-talented professional who operates as a tech blogger, screenwriter, and voice actor. She is self-employed, showcasing her entrepreneurial spirit and versatility. Grace uses her tech blogging platform to provide insightful content on latest trends and advancements in the tech industry. As a screenwriter, she demonstrates her creative prowess, crafting compelling narratives for various mediums. Her skills as a voice actor further highlight her creative versatility, bringing characters to life through her unique vocal abilities. With a diverse portfolio, Grace Gato embodies a unique blend of technical knowledge, creative writing, and performance art.More...