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Work Background
FanaticsSenior Desktop Engineer
Aug. 2024San Mateo, California, United States
FanaticsSystems Support Analyst II
Apr. 2024 - Aug. 2024San Mateo, California, United States
Emerson CollectiveInformation Technology System Administrator
Feb. 2021 - Feb. 2024Palo Alto, California, United States• Manage all computer endpoints, including endpoint security, using tools including JAMF, Nudge, Okta, Zoom, Google Workspace, Code42 backup/DLP, and Crowdstrike Falcon • Oversee endpoint computer set up process using Setup Your Mac • Advise management on IT strategies. • Create and maintain endpoint configuration process, including training front-line support • Implement proof of concept systems to test software viability • Develop scripts in bash and python to integrate across systems using API’s • Serve as the escalation point for IT support team • Supervise endpoint OS upgrades and zero-day deployments using Nudge and Jamf software updates • Maintain all printer deployment configurations for primarily Canon and HP printers • Develop and implement CIS benchmarks for macOS, iOS and iPadOS
TeamLogicITIT Specialist III
Aug. 2020 - Feb. 2021Daly City, California, United StatesPrimary and sole technical resource for all clients Assist in Client acquisition Consistently provide recommendations for products and services to improve IT efficiency, including remote worker support Establish relationships with vendors to become partners and resellers to increase profitability
Mann ConsultingSenior Associate Consultant
May. 2019 - Jun. 2020San Francisco,Technical supervisor and centralized escalation point for 6 team members. Additionally entrusted to onboard and train new team members.
Setup, maintain and support 15+ JAMF instances including writing scripts to automate tasks such as software updates, technical tools, app install and update
Oversight and hands on execution of various deskside support tasks such as testing new operating systems and configuring and maintaining Meraki equipment
Independently created documentation to maintain the highest possible standards
KDInfotechSenior Apple Support Engineer
Sep. 2018 - May. 2019Menlo Park, CAPrimary JAMF Administrator
Develop all scripts and tools using Bash and Python including various API’s
Integrate LDAP and Active Directory to JAMF in order to scope by department and position
Write Python and Bash scripts using AWS API to deploy internal tools
Ensure that all endpoints and users meet compliance requirements
Train new help desk staff in Support concepts
Serve as escalation point for Tier 1/2 techs
Propose projects in order to improve the efficiency of IT processes and procedures
Test all new Operating systems prior to release
Manage Windows Update patching
Create Windows 10 images for deployment Manage a fleet of 400+ Macs and 20+ iPads on 3 continents
Collaborate with IT Security, Networking and Engineering to ensure all system run efficiently
Stanford UniversityComputing Support Analyst 2
Mar. 2015 - Sep. 2018Stanford, CAServe as a Tier 3 escalation point and System Administrator for LANrev (software distribution) Administer Apple computers through JAMF/Casper. Improve routine tasks by creating scripts and apps to streamline productivity and overall team. Maintain security by deploying security patches via LANrev, Remote Desktop and in person to meet requirements of the Department of Energy and Department of Homeland Security. Diagnose and resolve basic and more complex problems; respond to escalated problems from clients; perform triage, provide remote problem resolution when possible, dispatch problems to associated groups throughout the unit supported, and dispatch out to clients for hardware issues not resolved remotely. Configure and troubleshoot computing systems in a diverse environment. Research, recommend, and implement hardware and software purchases and configurations to meet customer needs and to help ensure compatibility with university systems and architecture. Work on technical projects requiring expertise and creativity in analysis and deployment of technology.
Establish, communicate, and implement standards used throughout the unit and contribute to the development of the support strategy. Create, Investigate and test new tools, systems, techniques, and software products.
Provide technical guidance and advanced training; may supervise lower level staff; may lead or direct staff at the same level.
Wellington ManagementCore Analyst
Jan. 2013 - May. 2013Greater Boston AreaInitiate Video and Audio Conferences
Serve as Client Facing Technician Maintain Mac computers firm wide
Consult on iOS compatibility on firm wide systems
Jerome Technology GroupOwner
Jun. 2012 - Sep. 2015Owner of Jerome Technology Group. A company that specializes in the repair and service of iOS devices. We also provide excellent one on one training for any apple device!
Hebrew CollegeDirector of Programming and Initiatives for Prozdor
Jul. 2011 - Jun. 2012newton, ma
Temple ChaiTeen/Youth Educator
Jun. 2010 - Jul. 2011Responsible for the following: • Supervising youth groups for ages 2-18
• Supervise all youth group advisors
• Coordinate annual Youth Fundraiser
• Recruit for all NFTY events (local and national)
• Create Monthly Youth News
• Produce and distribute flyers for all youth events
• Maintain youth department web page
• Actively use Social Media as recruitment tools
• Bridge the gap between formal and informal education
• Supervise 8th – 12th grade Religious School
• Developing 11th/12th grade classes
• Implementing 8th/9th grade curriculum
• Coordinating annual Confirmation trip to Washington D.C.
• Serve on Temple Senior Staff, URJ Central District Youth and Camp Committee, Reform Youth Professionals Association Leadership Team, URJ Biennial Education Summit Team, Youth Workers Conference Program Team
Temple Kol Ami Emanu-ElYouth Director
Aug. 2007 - Jun. 2010• Developed curriculum for the 8th/9th grade religious school program
• Developed and implemented Torah Talks (teen Torah study)
• Created the Youth and Family Shabbat program
• Created a year-long high school leadership training program
• Participated in the development of all High Holy Day youth programming
• Developed congregational e-newsletter and social networking sites such as Facebook
• Managed youth department budget and supervised all staff hired by the youth department
• Created CIT leadership training for congregational early childhood programming for all campers
• Served on the Temple, URJ, Jewish Federation committees
Best BuySales Associate
Jan. 2004 - Dec. 2006
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