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Work Background
CohesitySoftware Engineer ll
Dec. 2024Roseville, Minnesota, United States
Veritas Technologies LLCSoftware Engineer
Jul. 2022 - Dec. 2024Roseville, Minnesota, United States
Veritas Technologies LLCAssociate Software Engineer
Jul. 2021 - Jul. 2022Roseville, Minnesota, United States
Northern Technologies International Corporation ("NTIC")IT Administrator
Aug. 2018 - Jul. 2021Circle PinesI am a department of one. I am the only IT person at the company, constantly researching new technologies and evaluating business processes.
Northern Technologies International Corporation ("NTIC")Service Desk Support Technician
Nov. 2016 - Aug. 2018Circle Pines, MN
AmeriPride ServicesService Desk Support Technician
Nov. 2013 - Nov. 2016Minnetonka, MNSUMMARY
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
PRIMARY RESPONSIBILITIES
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, through email or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Upgrade OS Windows XP to Windows 7
Support Tablet Users on Windows 8
Anoka-Ramsey Community CollegePublic Safety Office Assistant
Sep. 2012 - May. 2013
Twin Cities Harley Davidson NorthSales Associate / Front Desk
Apr. 2010 - Aug. 2012
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