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KyndrylOrganizational Change Management Canada Lead and Director Consult Partner
Jan. 2025As the Organizational Change Management Country Lead and Director - Partner Consult for Kyndryl Canada, I bring over 25 years of experience in guiding organizations through complex transformations. My expertise lies in aligning people, processes, and technology to deliver tailored solutions that drive measurable outcomes and sustainable growth. In my role as Organizational Change Management Lead, I focus on human-centric change strategies, leveraging business acumen and strategic vision to enhance organizational performance and resilience. My leadership underscores Kyndryl’s commitment to excellence in change management, ensuring clients receive unparalleled support in navigating the complexities of today’s dynamic business landscape. As a Director - Partner Consult, I serve as a strategic advisor, combining deep technical expertise, industry insights, and proven methodologies to align technology solutions with business goals. I help organizations mitigate risks, enhance operational resilience, and unlock the potential of emerging technologies to foster innovation. Whether driving change initiatives or providing strategic consultation, I am passionate about collaborating with clients to achieve their goals through transparent communication, trust, and alignment. Partnering with me means engaging with a seasoned professional dedicated to delivering meaningful, sustainable success.
O2 CommerceVice President Consulting Services - Vice-présidente des services de conseil
Feb. 2024 - Dec. 2024Montreal, Quebec, CanadaAs VP Consulting Services my mission is to build the success of O2 Commerce through customer growth, client success, and developing O2 talent.
I am responsible for the development and execution of the vision of O2 Commerce's consulting services in order to further our growth and client experience mandate.
As a member of O2's executive team I have the privilege to collaborate, challenge and drive to achieve agency objectives in as a unified body.
I have direct responsibility for the viability and performance of the consulting services branch, through strategy development, offer creation and go to market execution, in addition to developing and growing O2's market reach through our talent. As an Expert strategist, I play a key role in the development and profitability of our current and future accounts, as well as the visibility and promotion of O2 services in the North American market (B2B and B2C).
CGIDirector Consulting Services - Business Consulting- Culture and Change - Strategy Mobilizer
Apr. 2021 - Apr. 2023Ottawa, Ontario, CanadaI was responsible for leading and growing a team of Senior Experts in the field of Strategic Culture and Change, CIO Advisory, Business Agility, ESG, Learning and Development, HR and workforce management. My specialized teams were focused on supporting federal, and provincial government agencies navigate increasingly complex environments while achieving their business imperatives within the NCR and beyond. Often providing support in the Greater Toronto, Greater Montreal, and Western Canada. In my position of Director Consulting Services, I was accountable for recruiting new and dynamic members, while developing skills and competencies for my team to both thrive and grow excitement in what they were doing. Business development was a key accountability supporting the National Capital region business unit. It was crucial in growing its market footprint, and expanding solutions per client relationship. I was able to increase revenue by double digits within Business Consulting.
I was an original member of the CGI Canadian business consulting council and founding member of the Global CGI- Strategic Culture and Change think tank. I have been active in the development of the business consulting practice and the development of go to market offerings at a local and international level. I have consulted on internal and external global initiatives in the support of unifying dispersed markets, and launching both internal and externally focused business programs and solution implementations. In addition to leading or collaborating on key business opportunities, I have authored a number of research artifacts, strategic culture and change white papers and marketing pieces. Examples include:
https://www.igi-global.com/book/change-management-during-unprecedented-times/308290 https://www.cgi.com/canada/en-ca/case-study/banking-and-capital-markets/helping-canadian-financial-institution-set-data-first
CGIDirector Consulting Expert
Jan. 2020 - Apr. 2021Ottawa, Ontario, Canada
Government of CanadaDirector - Transformation and Integrated Service Management Branch
Aug. 2019 - Dec. 2020Gatineau, Quebec
Employment and Social Development CanadaSpecial Advisor
Oct. 2017 - Aug. 2019Gatineau, QuebecAppointed as Special Advisor to lead ESDC’s Service Transformation Plan, overseeing 23+ agile projects advancing digital service delivery and citizen experience. Directed cross-functional teams in CX/UX design, AI innovation, and policy modernization. Co-developed an agile delivery model tailored to government complexity, while serving as a change agent and strategic advisor across departments. Enabled enterprise-wide adoption of transformation initiatives through stakeholder alignment, executive coaching, and client-centric engagement strategies.
Not for ProfitCEO - contract
Mar. 2015 - Oct. 2015OttawaAppointed to lead the strategic and operational turnaround of a military-affiliated non-profit serving a 3,200 sq. km catchment. Rebuilt an underperforming organization by restoring governance integrity, restructuring operations, and fostering a culture of safety, transparency, and performance. Re-established board–staff relations by clarifying governance and operational roles, implementing respectful engagement protocols, and introducing structured decision-making frameworks. Strengthened organizational culture through values-based leadership and inclusive talent development. Realigned departmental teams and introduced performance management systems, resulting in improved efficiency, morale, and service delivery across outreach, child care, and family support functions. Oversaw 43 staff across social services, family counseling, HR, PR, finance, child education, and satellite operations. Modernized recruitment, HR, and contracting policies, laying the foundation for long-term organizational health. Expanded public-private partnerships and diversified funding streams, securing a significant increase in donations within 90 days. Acquired and established a new Youth Centre through strategic capital investment, co-designed with youth to deliver leadership and development programming. Actively engaged with high-ranking military officials including the Chief of Defense Staff and senior NCOs, advocating for enhanced family support, spouse education, and community well-being programs.
Algonquin CollegePrior Learning Assessment Lead - Contracted Project Role
Aug. 2014 - Mar. 2015OttawaProgram Lead, Prior Learning and Recognition (PLAR)
Algonquin College | Aug 2013 – Jun 2014 Led the redesign and launch of Algonquin’s Prior Learning and Recognition (PLAR) program to accelerate credential recognition for non-traditional learners, including newcomers, second-career candidates, and adult learners. Designed a scalable model that mapped practical experience and prior education to 86 academic programs, increasing PLAR usage by 68% and administrative efficiency by 30%. Directed a multi-stakeholder ecosystem across academia, industry, and Indigenous communities to co-develop a client-centric triage system, online course repository, and strategic communications plan. Advised senior leadership on governance, risk mitigation, and program growth strategy—resulting in inter-institutional replication across Canada.
Integrity Leadership ConsultingPresident
Nov. 2013Ottawa, ONTKaren is a leader-first professional, dedicated to empowering senior and aspiring leaders through comprehensive coaching to excel in creating and executing organizational strategies. Her work emphasizes a human-centric approach, ensuring enterprise-level plans are effectively executed while aligning with the evolving needs of people and organizations. With a proven track record of helping leaders achieve business imperatives and overcome challenges, Karen enables individuals to adapt and thrive as leaders in today’s dynamic landscape. She collaborates with enterprises to identify and resolve operational and organizational challenges that hinder success. Her holistic approach integrates technical expertise, processes, and procedures while prioritizing their impact on people. As an author and creator of performance coaching methodologies, Karen has helped organizations implement these frameworks to optimize success dependent on people. Her expertise extends to enterprise-driven change management and culture creation, where she works with leaders at all levels to foster conducive, culturally appropriate environments. She also strengthens HR, communication, and engagement opportunities within organizations. Karen's leadership has led to the establishment of governance boards, mentorship programs, awareness campaigns, and outreach initiatives. As a sought-after speaker on Human-Centric Leadership and an experienced workshop facilitator, she consistently inspires others to lead with integrity and purpose. Under Karen’s leadership, Integrity Leadership Consulting is a people-first entity, driving meaningful change and creating environments where both organizations and individuals can thrive.
BMO Financial GroupRegional Vice President
Jan. 2009 - Aug. 2014Eastern Ontario and Ottawa, Canada AreaLed high-performing banking regions across Eastern Ontario through a transformational leadership approach grounded in values-driven performance, disciplined execution, and human-centric culture. Delivered record-setting growth and client satisfaction by building resilient, engaged teams aligned to a shared vision of excellence.
Introduced a structured performance framework combining sales and service coaching, operational rigor, risk compliance, and proactive talent development. Recruited and developed top-tier talent, fostering a pipeline of future leaders and driving regional success across diverse markets.
Created a feedback-rich environment that empowered employees to recognize excellence at all levels—enhancing morale, accountability, and peer-led engagement. This approach strengthened team cohesion, enhanced client outcomes, and fueled sustained profitability.
Championed cross-functional collaboration and community engagement, strengthening relationships with stakeholders and aligning front-line performance with broader business goals. The result was consistent growth in client acquisition, retention, and regional financial performance.
BMO Financial GroupArea Manager Specialized Sales - National Business Development Group
Feb. 2008 - Feb. 2010Central and Northern OntarioLed a geographically dispersed team of sales professionals, to top tier performance.I was able to do this through progressive negotiations surrounding Service Level Agreements and Non-Compete contracts with external stakeholders and internal partners.
Was successful in the development of industry leading campaign offerings, and market branding. Team exceeded personal and team targets, through the use of disciplined contact sales management, and regular performance coaching.
Algonquin CollegeProfessor
Jan. 2007 - Dec. 2016Ottawa, Canada AreaRecognized for pedagogical innovation and student impact, I developed and delivered a diverse portfolio of undergraduate courses spanning Ethics, Marketing, Organizational Management, Communication, Law and Politics, Business Law, and Critical Thinking. Co-designed and launched the college’s first fully hybrid course in Law and Politics—establishing a new instructional model replicated across programs. Known for fostering inclusive, high-impact learning environments, I was consistently acknowledged by students as a transformative educator. My teaching approach combined academic rigor with real-world relevance, and I remain a trusted mentor to graduates across sectors.
TD CANADA TRUSTHuman Resource Counsellor
Jan. 2002 - Jan. 2003Ottawa, Canada AreaI was responsible for 2 regions within Ontario.
Metro Ottawa, and Northern Ontario. Each area consisted of 9 retail banking branches, led by District Vice President.
I had the privilege of working with the managers in each of the branches, and their team members.
I was entrusted to act on internal and external investigations, ensuring that respect, balance and integrity was primary value.
Maintained and enhanced the organization's human resources and talent pool by planning, implementing, and evaluating employee relations and human resources policy development, programs, and practices. Established an adopted discipline of proactive recruiting, testing, and interviewing programs. Provided counseling to managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Prepared employees for assignments by establishing and conducting orientation and training programs.
TD CANADA TRUSTBranch Conversion Lead
Mar. 2001 - Aug. 2001Suburban Greater Toronto AreaI had the exciting responsibility to act as primary change agent for 6 large retail branches from 2 very different and progressive organizations. I was responsible to bring 2 divergent teams together, into one unified team under a new corporate title and strategy.
Introduced new technology, processes/procedures, and operational requirements as required by the new organization and federal legislation.
Each task was time lined and bench marked, and required the collaboration of all team members, leaders, and external stakeholders. Managed successfully a high pressure, high stress, highly anxious teams through a turbulent fast paced corporate shift.
TD CANADA TRUSTManager of Financial Services
Jan. 2001 - Jan. 2002Pickering, OntarioI was responsible for the sales results, customer satisfaction and regulatory requirements of a team of 26.
Undertook forward thinking initiatives to develope business practices and collaborative relationships with internal and external business partners ( Cybercafe/ TDW/ March Break Event/ Financial Fundamental Workshops). This location was recognized as being #1 in Canada for electronic banking, #2 in unsecured credit facilities, had 3 senior sales associated ranked top quartile in Canada for investment sales and client satisfaction.
This branch was ranked #1 amongst its peers under my leadership during a national company merger.
TD CANADA TRUSTManager Group Sales
Jan. 2000 - Mar. 2001Ottawa, Canada AreaManaged the Group Savings plan sales of 150 Retail Branches, 4 Corporate Commercial Banking centers,52 Mid-Market Commercial Account Managers, and 13 Full Service Brokerage houses, in 5 districts within the Greater Toronto Area. Motivated and educated sales forces, which results in an increase in sales by 30% in the retail banking areas, and 60% within the Corporate/Commercial banking centers. I was recognized as having a direct impact on business development and revenue growth in all area by Senior Level Executives. Developed innovative and grassroots coaching programs, that leveraged knowledge and application which translated into sales.
Examples: FutureBuilder Tour 2000 Safari.
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