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Work Background
AmazonProduct @ Amazon
Nov. 2020Atlanta Metropolitan Area• Defined and executed Amazon’s global logistics strategy, generating $1.1B+ in transportation efficiencies by aligning engineering, operations, and finance to enhance shipper experience, scale automation, and reduce fraud exposure
• Led a 3-year strategic roadmap for the B2B Warehouse platform, unlocking $1.1B+ in transportation savings and improving On-Time Pick-Up (OTPU) performance by 40% through system enhancements and global stakeholder alignment
• Drove end-to-end development of the Warehouse Properties product, delivering $10M+ in annual savings across # global sites and standardizing pickup protocols that cut shipper-related defects by 37%
• Defined and implemented a company-wide fraud mitigation strategy, collaborating with engineering and finance to deploy ML-driven detection models, reducing unauthorized spend by 35% (equivalent to $129M/year)
• Designed and scaled an API-based logistics automation framework across global Warehouse & Transportation Management Systems, achieving 25% YoY increase in adoption and delivering $1.5M+ in cost reductions
AmazonSenior Product Manager
Nov. 2020Atlanta Metropolitan Area• Defined and executed Amazon’s global logistics strategy, generating $1.1B+ in transportation efficiencies by aligning engineering, operations, and finance to enhance shipper experience, scale automation, and reduce fraud exposure
• Led a 3-year strategic roadmap for the B2B Warehouse platform, unlocking $1.1B+ in transportation savings and improving On-Time Pick-Up (OTPU) performance by 40% through system enhancements and global stakeholder alignment
• Drove end-to-end development of the Warehouse Properties product, delivering $10M+ in annual savings across # global sites and standardizing pickup protocols that cut shipper-related defects by 37%
• Defined and implemented a company-wide fraud mitigation strategy, collaborating with engineering and finance to deploy ML-driven detection models, reducing unauthorized spend by 35% (equivalent to $129M/year)
• Designed and scaled an API-based logistics automation framework across global Warehouse & Transportation Management Systems, achieving 25% YoY increase in adoption and delivering $1.5M+ in cost reductions
SymantecSenior Product Manager
Jan. 2018 - Dec. 2020San Jose, California, United States• Led an enterprise-wide digital transformation strategy that drove $2.1M in annual cost savings and set a new standard for customer experience, resulting in a 35% increase in satisfaction scores and a 15% lift in customer lifetime value
• Reduced live support costs by $700K+ annually through the launch of an AI-driven refund and cancellation tool, prioritizing features with weighted scoring models that cut time-to-market by 20% and increased self-service resolution by 10%
• Increased customer engagement to 80% and click-through rates by 13% YoY by deploying a real-time satisfaction benchmarking system and optimizing support content search relevance
• Directed go-to-market strategies for digital self-service tools, aligning cross-functional teams and accelerating average adoption timelines by 90 days
Samsung ElectronicsSenior Manager – Search & Navigation
Jan. 2015 - Dec. 2018Ridgefield Park, New Jersey• Delivered $12M in revenue growth and a 40% increase in search conversion rates by applying RICE scoring and customer journey analytics to prioritize enhancements • Reduced development cycles by 30% and set a new industry benchmark for discovery and personalization
• Delivered a 25% lift in average order value and reduced cart abandonment by 15% by leading an enterprise search overhaul, implementing AI-driven personalization and streamlining product discovery
• Captured 45% MoM growth in organic traffic and unlocked $3M in incremental revenue through a data-informed taxonomy redesign and SEO optimization that transformed product findability across 7 categories
• Achieved $2M in annual savings and improved customer satisfaction by 35% through a re-platforming initiative using Adobe Experience Manager, enabling automated, personalized experiences across B2B and B2C journeys
The Home DepotDigital Product Manager – Search & Browse
Jan. 2013 - Dec. 2015Greater Atlanta Area• Led a digital commerce transformation initiative leveraging machine learning and predictive analytics, generating $5M in revenue growth and improving customer experience metrics by 25%; redefined discovery across mobile and desktop platforms, contributing to Internet Retailer of the Year recognition
• Led a data-driven UX optimization initiative using Omniture/Discover, integrating bi-weekly stakeholder reviews and quarterly improvement sprints, resulting in a 7-point CSAT increase and 15% uplift in conversion rates
• Built and deployed an automated A/B testing framework for the top 100 search terms, leveraging real-time analytics to reduce search page exits by 20% MoM and generate $2M in incremental revenue
• Transformed search performance through competitive analysis and trend forecasting, launching a new SEO framework that increased organic traffic by 35% and improved search result relevancy by 40%
Delta Air LinesEcommerce Product Manager II
Jul. 2012 - Mar. 2013As E-commerce product manager, I increased revenue and delivered exceptional customer experiences to the market across Delta's digital customer-facing channels: delta.com, mobile, kiosk, and email. I partnered across functions with the delta.com team to redesign the Delta Sky Club online presence. Upgrades, updates, and improved site appearance produced 15% higher channel share upon launch. Delta Sky Club purchases rose by 10% after the launch of new and improved delta.com website.
Lowe's Home ImprovementE-commerce Product Manager Intern-Lowes.com Team
Jun. 2011 - Sep. 2011charlotte, north carolina areaAs an intern, I served on the product team charged with defining the strategic direction of the lowes.com website. I developed and led the Agile project. The team increased customer support capabilities by 20% and increased company access by implementing a live chat tool. Online engagement rose by 15% after creating a click-to-chat roadmap. We transformed customer feedback review by saving all comments into an electronic database. We presented findings to the mid-funnel team on a weekly basis. Less frequent meetings lowered communications time by 50% while providing quantitative evidence of top website complaints.
Simon Graduate School of Business, University of RochesterMBA Candidate- Class of 2012
Aug. 2010 - Jun. 2012Rochester, New York AreaMBA Graduate with focus in E-commerce and Marketing, Class 2012
CHRISTUS HealthSr Application Analyst
Jan. 2007 - Jan. 2010- Provide support to internal customers for the MIS application for all of the CHRISTUS facilities
- Work as the liaison between the clients project team and the internal IT project team
- Manage multiple client projects, identify and document client issues and provide problem resolution
- Effectively identify and evaluate projects to see if they meet the requirements of the Fast Track project team
- Coordinate and facilitates user acceptance testing, set testing requirements - Create transitional documentation for support teams for Fast Track projects
- Assisted with functional validation testing for TCP, UP Meditech Citrix clients
- Successfully created test plans for unit testing for the 5.6 Meditech Upgrade project
- Works daily with the Software Development Lifecycle(SDLC) methodologies
Career Path Participant/Mentee 03/2009-12/2009
- Worked in the Technologies group, with the SharePoint Administrator
- Assisted with daily SharePoint tasks, work on SharePoint service requests
- Discuss, request, and review the type of content to be posted - Worked with testing Office 2007 before company wide installation
- Participate on multiple projects with competing priorities
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