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Work Background
Stefanini GroupSenior Project and Program Manager
Jul. 2021Rio de Janeiro, Rio de Janeiro, BrazilAppointed as Stefanini Talent for the 4th consecutive year (2022, 2023, 2024 and 2025).
Also selected for the Stefanini AI Ambassador Program Stefanini.A
Assigned as Senior IT Project and Program Manager to Dell, aiming to:
• Acts as a focal point for communicating a clear roadmap within the organization and partners, and collaborates with other teams and suppliers on changes, fixes, and updates
• Ensure proper PO process and approval at SAP Ariba and follow up on monthly cost report from Brazil R&D Partners.
• Azure DevOps, Jira, and Confluence & Security champion, guiding Brazil R&D Partners on Dell processes and Non-Compliance cleanup (ADO / JIRA)
• Leading Agile, Scrum, Kanban, SAFe, SAP Activate teams on developing solutions applying AI, ML, Deep Learning, UI, UX, COE, Python, Natural, CI/CD, Scrum, Java, etc....
On Aug/2024 moved to Sales Operation:
• Assigned to the RPA Discount Rebalance Project as Senior Project Manager;
On Dec/2022 moved to Enterprise Finance Systems (EFS):
• Assigned to the 1Finance UX stream as 1Finance UX Project Manager;
• Also as Cross Product Lead (CPL) within Sales Compensation & Corporate Finance: o Responsible to drive Jira Compliance, LATAM Holiday Readiness Program, Password Reset, End of Life Programs, POMA, CI/CD Maturity Program.
From 01/July/2021 until 18/Nov/2022, assigned as main SPOC for Dell ASE Brazil R&D Projects
• Lead Dell ASE R&D Projects during FY22 and FY23 as: *Maestro Enhancements (Monitor, Password Reset Automation and Maestro UI Modernization), *Automate Work Order, *Work Order Troubleshooting Automation, *Automated Parts Management & Services Coverage Modernization, * Monitoring Tool
• Drove Analysis, RFP, and Benefits for FY22, FY23, FY24 and FY25 New, Roll Over and Extension submission
• Presented on FY22, FY23 & FY24 Dell Brazil R&D External Projects PMO–Universities / Institutes monthly status review
• Implemented monthly ASE Brazil R&D status and Show Case meetings with ASE leadership team
Digicel GroupPSO Governance and Project Control Manager
May. 2017 - Mar. 2021Kingston, Jamaica*Responsible to implement Governance and Project Control at Digicel Markets;
*Driving Project and Program Management at Digicel Markets;
*Responsible to liase new development needed at Digi Pro (Yupana) and EPMS (ZTE) for whole Digicel Markets;
*Responsible to liase initial setup, improvements and new developments needed at ISDP (Huawei) for Panama Market;
*Responsible to keep track of E2E Project Management related to ZTE, Huawei and Affirmed vendors at Digicel MAKO Project;
*Driving implementation of Digital Transformation, Project Thinking and Innovation WoW.
PMIRS Volunteer to the PMIEFProgram and Project Manager
Nov. 2016 - May. 2017Porto Alegre Area, BrazilAs the PMI RS Volunteer to the PMIEF, I provide a vital communications and activities link between the PMI Educational Foundation and the PMI RS for the purpose of promoting awareness of PMIEF and providing increased value for PMI [Chapter] members.
* Lead initiatives related to PMIEF Programs, like Skills for Life and Careers in Project Management, applied to youth and nonprofit organizations supported by PMI RS Chapter;
* Working on to deploy strategic partnerships that help to spread PMIef programs; * Participated on the PMIef stand at 13th PMIRS Project Management Congress, helping to explain PMIef programs.
EricssonProject Manager and PMO Process Manager
Jul. 2013 - Oct. 2016LATAMResponsible to ensure adherence to Project Management Office and Customer Business Execution Processes and drive an effective governance model;
• Implemented RLAM Change Request Process on entire LATAM Region reaching 98% Adherence on 2016;
• Achieved around 200 MSEK savings per year with PMO Improvement House process, on 2013, 2014 and 2015;
• Led constant Improvement on Processes and Tools Adherence from 78% on 2013 to 97% on 2016;
• Responsible for Projects CAPEX & OPEX control, Performance Metrics Analysis & Reporting;
• Responsible for One governance framework for Fulfillment Assignments and support in Deal governance, pre-sales and post-sales;
• Introduced E2E change management control at all Business Lines; • Drive continuous quality & operations excellence for PMO;
• Secure Efficiency, Predictability & Compliance measurements on PMO;
• Create and apply a uniform Change Request Process for all RLAM CUs and to perform monthly follow-up on the CR Adherence Process in order to improve process adherence within PMs; • Provide support to RLAM CUs about the Change Request Process;
• Run Root Cause Analysis in order to define of way forward and actions to avoid main project deviation causes;
• Track and Follow up on Add-on Sales;
• Interfaced RLAM towards Headquarters (CPM Forum) on Development and improvement of the CPM process (PROPS C) and Global Chronos (CA Clarity);
• Coach CPMs on CPM Processes and Tools (as Global Chronos / Clarity);
• RLAM Global Chronos Expert;
• As Project Manager have managed many full scope and successful projects from Category A until D as: RAN 2015 Services Etecsa, WCDMA System ATT Illinois & Kentucky US & GSM CORE Expansion 2015 Etecsa.
EricssonOperations Demand Manager
Aug. 2011 - Jul. 2013LATAM*Responsible for supporting the forecast functions for Services at respective CU, evaluating and aligning data from tools such as SAIDA, SFT, SMIS and interfacing along with OCC and CD Heads to check the demand and capacity;
*Interface towards KAMs with aggregation of these forecasts into a CU forecast. Measure forecast accuracy and drive KAMs to input the forecast in SFT accordingly;
*To ensure the input and validation of forecast data from the KAM, conducts workshops and S&OP decision meetings and drives the improvement of Mid range Forecast (MRF) processes and KPI’s;
*Interface towards Supply Operations to align the HW demand with Services, and evaluate the whole demand for Operations;
*Help with tenders and tender management/ *Interface between Competence Domain and Demand Management when it comes to aggregate information for Capacity, Metrics and Outputs for the Region;
*To push CUs to include the Pursuit and Prospective projects in MORE, in order to anticipate resource allocation issues;
*Support on collecting and providing information about escalations to the respective CD Head, according to the Escalation Process;
*To ensure T&T initiatives implementation for respective CU.
Provide a single point of contact for EP (in case of EP ODM) for DM and OSDP related subjects as well as the ways of working between EP and TP&OD.
EricssonOperations Delivery Manager - LATAM
Jul. 2010 - Jul. 2011LATAMRLAM responsible and accountable for the Tactical Planning in the respective CU focusing on NRO and CSI and also to secure demand planning/forecast for the CU (Hardware, Software & Services), interfacing with Engagement Practice and Demand Management to collect relevant input to Operations in order to ensure SMIS quality and accuracy;
Follow up on Real Demand and compare with Forecast expectation;
Push CUs to include pursuit and prospective projects in MORE, in order to anticipate resource allocation issues;
Support the CU in opportunity driven resource management, eg. advise on delivery and project setup according to resource allocation process;
Resource escalation manager;
Follow up on Resource Mix and TRP accuracy;
Monitors that there is progress on leads submitted;
Ensure GT&T initiatives (global or regional) implementation for respective CU;
Assist the Operations Control in resolving any business and financial issues between GSCs and CUs;
Provide a single point of contact for the EP (in case of EP ODM) for TSDP and OSDP related subjects and ways of working between EP and TP&OD.
Ericsson BrazilPDC - Performance & Design Center Americas Head
Jan. 2008 - Jun. 2010WorldwideResponsible to ensure the correct and proper delivery of Remote Delivery services as specified in the Working level Agreement (WLA) with Network Operation Centre and/or Market Units at whole Americas Region. This involves management of tasks, involvement (or responsibility) in budget activities and working on improving the organizational efficiency, processes and methods within the relevant area;
Responsible for WLA / Quote elaboration / agreement with requestor;
*Accountable for Customer Satisfaction Index and for all Customer escalations or issues reported; *Developed strategies that improved PDC productivity in 40% by eliminating redundant costs and processes and also implemented stronger quality control methods; *Sold and delivered successful projects to VIVO BR, AT&T USA, ICE Costa Rica, Entel Chile, Digicel Caribbean, Orange DR, AMTEL PR, Telefónica El Salvador & Guatemala, Unitel Angola, Allstream Canada, etc; *Handed over all remote delivery activities (from PDC Americas) to GSC Mexico started on May 2010 based on the new Ericsson site strategy; *Agree on Scope of Work (SoW), Service Level Agreement (SLA), Working Level Agreement (WLA) and provide formal quotations; *Proactively seek out commercial opportunities & strategic partnerships, dealt with all aspects of Remote Delivery marketing campaign also managing a team of more than 70 professionals; *Managed every single PDC AMCS Projects under PMBOK and PROPS C guidance.
*The activities are also carried out within the Managed Services Telecom Operations Practice (MS TOP) area.
Ericsson Inc.Project Manager
Sep. 2005 - Dec. 2007USA• USA - Cingular / AT&T Initial Tuning Project (WCDMA/HSDPA): Performance Lead for Illinois Market, Project with 736 Node Bs (454 Phase 1 plus 282 Phase 2) (Voice and Data). • Best-effort clean up parameters, Traces to investigate RSSI, Suggest changes to improve RF conditions, Help Customer to develop Optimization Plan, Analyzing KPIs, Defining worst offenders, RSSI Check, T1 Verification, Knowledge Sharing with customer, Neighbor Optimization, HSDPA Tests, IRAT Tests and follow worst cells, Tilts and Azimuths.
• USA – Cingular (AT&T) Technical Support Phase (WCDMA/HSDPA): Performance Responsible for Kentucky Market, Project with 96 Node Bs (Voice and Data) at Phase I (Louisville & Frankfort) and 64 Node Bs (Voice and Data) at Phase II (Lexington). • Best-effort clean up parameters, • Traces to investigate RSSI, • Suggest changes to improve RF conditions, • Help Customer to develop Optimization Plan, • Analyzing KPIs, Defining worst offenders, • RSSI Check,
• T1 Verification, • Knowledge Sharing with customer, • Neighbor Optimization, • C.I.Q. creation and maintenance
• RFDS
• HSDPA Tests,
• IRAT Tests and follow worst cells, Tilts and Azimuths.
Ericsson Central AmericaRF Manager
Mar. 2005 - Aug. 2005Central AmericaN&TC Project Manager for El Salvador, Guatemala, Honduras and Paraguay - 850 MHz GSM Project - responsible for quality on the network of 4 countries (with more than 600 Sites), managing and coaching a team of more than 25 Engineers. Responsible for the competence development of the regional team and for the regional customer relation and project processes.
Ericsson Hong KongSenior RF Consultant
Oct. 2004 - Feb. 2005Hong Kong• SmarTone – Hong Kong – Phoenix Project WCDMA: RF Consultant for SmarTone WCDMA Project:
• Predictions with TCPU;
• Global Parameter Investigation (GPI);
• Test cases definition;
• Parameters Definition;
• SC Planning, Neighbor List Tuning, CVS;
• Drive test analysis for UE and Scanning routes using special tools.
Ericsson India LtdProject Manager - RF Leader
May. 2004 - Oct. 2004Bangalore• India TATA cdma2000 1XRTT 800 MHz Project – Project Manager for Radio Network Design and Optimization
• Link Budget, Coverage prediction analysis, PN Planning, Post Integration Analysis, Traffic Analysis, Neighbor List Tuning, Voice and Data Drive test Analysis and parameters definition. Discuss parameters for optimization and KPIs with customer
EricssonRF Engineering Manager
Oct. 2003 - May. 2004Ecuador• Telecsa Ecuador CDMA2000 1XRTT 1900 MHz Phase 1&2
• Coordinated successful Ecuador NRO CDMA nationwide Project for Telecsa Carrier covering 45 Ctites; • On Site RF Manager at Quito Managing / Coaching teams on Radio Network Design, PN Planning, Neighboring cell definition, Parameters analysis, Initial Tuning, Optimization, Data Drive Test and analysis;
Ericsson MexicoNPOC Regional RND&NPI Manager
Mar. 2001 - Oct. 2003Mexico* Mexico Nationwide Propagation Model Tuning (1.8 MHz) - Model Optimization with TEMS Cell Planner / Radio Survey Team Coordination / Reports / Total of 47 Cities and 4 teams;
* Ericsson NPOC Regional Manager for Radio Network Design & Optimization of GSM Telcel network at Region 5 (Jalisco, Nayarit, Colima & Michoacán, with more than 450 Sites);
* Managed a team of more than 20 engineers;
* Responsible for the regional customer relation and project processes.
Ericsson BrazilTelecom Analyst Master
Jul. 1997 - Feb. 2001São Paulo, SP, BrazilSuccessfully delivered indoor planning, propagation model tuning, design, initial tuning and optimization projects to customers inside Market Unit Brazil as:
• Sercomtel (Londrina- AMPS/TDMA), • TELEPAR – TIM (Paraná – AMPS/TDMA);
• TELESC - TIM (Santa Catarina – AMPS/TDMA);
• Teleceará (Ceará – TDMA / AMPS);
• CRT-Telefónica (Rio Grande do Sul – AMPS/TDMA/GSM) .
Brasil TelecomEngineer - Region Coordinator
Jul. 1992 - Jul. 1997Paraná• Performance Evaluation Services Responsible for Access, Datacom and Infrastructure Areas at Telepar's South Region
• Responsible for the "Datacom Emergency Program" which consisted on manage datacom services quality of the Telepar network.
• Prepare and manage 3PP contract;
• Operations Coordinator for Telepar's South Region (Access and Datacom);
• Telepar Proposals Judgment Commission President;
• Operational Planning;
• TELEBRAS and TELEPAR SDH and ATM Workgroup member
• TI knowledge transfer
• Elaborate studies/reports about Access, Datacom • Service Coordinator for Products Data Service Acquire (SADP-TELEBRAS
CPqD - TelebrasElectrical Engineer
Jan. 1991 - Jul. 1992Campinas Area, Brazil• Trópico RA MSC – Responsible for integration and tests.
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