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Work Background
MetrolinxSenior Business Analyst
Jun. 2023Toronto, Ontario, Canada• Collect, analyze, and interpret transportation data to identify trends, patterns, and areas of improvement.
• Develop reports and dashboards to provide insights and recommendations to management.
DeloitteSenior Business Analyst
Mar. 2022 - May. 2023Toronto, Ontario, CanadaProject 1: Business Process Improvement for Client Organization
• Collaborate with client organizations to understand their current business processes and identify areas for improvement.
• Analyze existing workflows, identify bottlenecks, and recommend process enhancements or reengineering.
• Develop and implement customized solutions tailored to meet the specific business needs of each client.
• Facilitate workshops and meetings with stakeholders to gather requirements, define project scope, and establish project objectives.
• Regularly communicate with stakeholders to ensure that the business requirements are understood and met throughout the project lifecycle.
• Monitor and track the progress of the implemented solutions, measure the improvements achieved, and provide regular reports to the client. Project 2: Agile Software Development Project
• Work closely with stakeholders to elicit and understand business requirements.
• Translate business requirements into Epics, identifying the most important features and functions of the software to be developed.
• Create user stories, acceptance criteria, and mock-ups to facilitate the incremental delivery of software.
• Collaborate with the scrum team to refine and re-prioritize the product backlog, ensuring that it aligns with business needs and priorities.
• Facilitate key Agile ceremonies such as Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives to ensure effective communication, collaboration, and continuous improvement.
• Assist in developing test plans, test cases, and bug reports, and perform User Acceptance Testing (UAT) to ensure the quality of the delivered software.
• Provide support during project deployments, ensuring a smooth transition and adoption of the software by stakeholders.
Manulife Bank of CanadaSenior Business Analyst
Jan. 2021 - Jan. 2022Toronto, Ontario, CanadaProject 1: Core Banking System Enhancement
• Analyze existing core banking processes and identify areas for improvement.
• Collaborate with stakeholders to understand their requirements and key performance indicators (KPIs) related to investments and loans.
• Shape appropriate solutions based on stakeholder requirements and KPIs.
• Define the delivery of features by writing and prioritizing user stories, functional and non-functional requirement documents.
• Work closely with the development team and serve as the Product Owner in Agile ceremonies to ensure smooth product delivery and quality.
• Collaborate with the UX team to design the system based on the identified requirements and solutions.
• Ensure that the enhanced core banking system meets the needs of end-users and provides value in terms of improved functionalities.
Project 2: End-User Feature Enhancement
• Analyze and document end-users' requirements and expectations.
• Collaborate with stakeholders to identify key features and functionalities that would provide value to end-users.
• Shape appropriate solutions by defining the delivery of features through user stories, requirement documents, and prioritization.
• Work closely with the UX team to design the system based on the end-users' requirements and solutions.
• Serve as the Product Owner in Agile ceremonies to prioritize work and ensure efficient delivery of valuable features.
• Monitor and track the project's success rate and user satisfaction.
• Continuously seek feedback from end-users and iterate on features to enhance the functionalities by 25% and increase the project success rate by 50%.
National Bank of CanadaSenior Business Analyst
Mar. 2019 - Dec. 2020Toronto, Ontario, CanadaProject 1: Enhanced Online Banking System Integration
• Collaborate with stakeholders from the business and IT departments to identify requirements and define the scope of the project.
• Facilitate a requirements workshop with subject matter experts (SMEs) from different departments to gather insights and refine the banking system's functionality.
• Document the as-is and to-be banking process flow using Use Case diagrams and Process Flow diagrams, ensuring compliance and risk management enhancements of 20%.
• Validate the new banking process with stakeholders, obtain sign-off, and collaborate with the development team to ensure the functional requirements are met.
• Conduct User Acceptance Testing (UAT), review meetings, and training sessions before the system goes live.
• Ensure timely completion of project artifacts, increasing efficiency by 15%. Project 2: Compliance and Risk Management Process Improvement
• Analyze existing compliance and risk management processes within the bank.
• Collaborate with stakeholders to identify areas for improvement and define the project objectives.
• Document the as-is and to-be banking process flow using Process Flow diagrams and other appropriate techniques.
• Facilitate validation sessions with stakeholders, obtain sign-off, and ensure alignment with regulatory requirements.
• Collaborate with the development team to implement necessary changes and enhancements to the banking processes.
• Conduct User Acceptance Testing (UAT), review meetings, and provide training to ensure successful adoption of the improved processes.
• Monitor and measure the impact of process improvements on compliance and risk management metrics, providing reports and analysis to management.
OracleBusiness Process Improvement Analyst
Mar. 2017 - Mar. 2019Toronto, Ontario, CanadaProject: IT Process Optimization for Client Organization
• Conduct a comprehensive analysis of the client's existing IT processes, workflows, and procedures.
• Identify and collect and analyze data related to IT service performance, incident response times, change management cycle, and other relevant metrics.
• Create detailed process maps and documentation to visualize the current state of IT processes, including interactions with other departments and stakeholders.
• Collaborate with IT teams and stakeholders to design and implement process improvements, streamlining workflows, reducing redundancies, and enhancing efficiency.
• Integrate industry best practices, standards, and frameworks (e.g., ITIL, Agile, DevOps) into the redesigned processes.
• Develop a change management plan to ensure smooth adoption of the optimized IT processes.
• Communicate changes to IT staff, provide training on new procedures, and address any concerns or resistance to change.
• Establish key performance indicators (KPIs) for IT processes, such as incident resolution time, change success rate, and customer satisfaction.
• Monitor and track the performance of the optimized processes against these KPIs, providing regular reports and analysis to management.
• Foster a culture of continuous improvement within the client organization by encouraging feedback, conducting periodic reviews, and implementing iterative enhancements to IT processes.
• Explore innovative technologies and methodologies to further optimize IT operations and service delivery.
• Improved business processes and developed software solutions for various industries resulting in increased efficiency and cost savings.
• Observed business process, interviewed personnel, documented practices and deployed projects using SDLC or Hybrid or Agile methodology.
Facilitated meetings with key stakeholders to bring value to the business. Which increased revenue by 25% and improved client experience.
Hudson's BayBusiness Analyst
Jan. 2016 - Jan. 2017Toronto, Ontario, CanadaPROJECT- Retail Store Inventory Management Process Optimization
• Documented customer requirements on new features, changes on proposed POS and Self-Checkout systems.
• Created RFI, RFQ. RFP and developed epics in usable format for all stakeholders with acceptance criteria.
• Proposed design ideas, based on existing solutions to identify any potential adverse impacts which effectively improve business process by 30%.
• Identified gaps and collaborated with development team to analyze a range of options.
• Assessing existing business processes, identifying areas for improvement, and recommending process enhancements or reengineering.
• Collecting and analyzing data related to business processes, performance metrics, and key performance indicators (KPIs) to identify trends, patterns, and areas of inefficiency.
• Creating detailed process maps and flowcharts to visually represent current and future state processes, highlighting bottlenecks, redundancies, and areas of improvement.
• Collaborating with stakeholders to develop and implement process improvement initiatives, streamlining workflows, eliminating waste, and enhancing efficiency.
• Assisting in the planning and execution of change management strategies to ensure smooth adoption of process improvements, including communication, training, and stakeholder engagement.
• Establishing and monitoring performance metrics and KPIs to track the effectiveness of process improvements, providing regular reports and analysis to management.
• Promoting a culture of continuous improvement by facilitating process improvement workshops, conducting root cause analysis, and fostering innovation within the organization.
WalmartFinance Service Administrator
May. 2013 - Dec. 2015Toronto, Ontario, Canada• Client Account Management: Responsible for managing client accounts, including opening and closing accounts, processing transactions, and addressing client inquiries and concerns. • Financial Reporting: Prepare and analyze financial reports, statements, and summaries, ensuring accuracy and compliance with regulatory requirements. • Record Keeping: Maintain accurate and organized records of financial transactions, client information, and other relevant documentation. • Compliance Monitoring: Ensure adherence to regulatory guidelines and internal policies by conducting regular compliance checks, identifying potential risks, and implementing corrective actions when necessary. • Billing and Invoicing: Generate invoices, track payments, and manage billing processes to ensure timely and accurate invoicing for services rendered. • Financial Data Analysis: Analyze financial data, identify trends, and provide insights and recommendations to support decision-making and strategic planning. • Administrative Support: Provide general administrative support to the financial services team, including scheduling appointments, managing calendars, coordinating meetings, and handling correspondence.
Intercontinental Bank PLCFinancial Advisor
Oct. 2009 - Aug. 2012Ilorin, Kwara State, Nigeria• Provide personalized financial advice and guidance to clients.
• Assess clients' financial goals, risk tolerance, and investment preferences.
• Develop comprehensive financial plans and strategies tailored to clients' specific needs.
• Analyze and evaluate investment opportunities, including stocks, bonds, mutual funds, and other financial instruments.
• Monitor and review clients' investment portfolios to ensure they align with their financial goals and risk tolerance.
• Offer recommendations on retirement planning, tax strategies, insurance coverage, and estate planning.
• Stay updated on market trends, financial regulations, and investment products to provide informed advice to clients.
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