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Work Background
Create 3Ds DesignLead Instructional Designer
Jan. 2020United StatesCollaborating cross-functionally to design training and develop content aligned with customer needs and business goals.
Key accomplishments include total overhaul of Onboarding and Continuing Development Programs (+42% Employee Participation, 27% Retention, and 33% Manager Satisfaction), as well as creating, validating, and updating documentation for over 150 business processes, many of which had not been documented before.
Served as administrator for the Learning Management System while tracking training records and completion metrics in order to monitor trainee progress.
Collaborated with cross-functional teams to ensure training aligned with business goals and strategies.
Full Potential SolutionsSenior Specialist (Learning and Development)
Mar. 2019↳ Trained waves of 50 people both in Kansas City and Manila, both virtually and in the classroom.
↳ Developed content both for training and production reference documents.
↳ Developed onboarding programs for new employees.
↳ Updated Learning Management System to accurately reflect employee participation. ↳ Developed assessments to determine which agents require the most assistance with which subjects. ↳ Collaborated with business partners in Kansas City, Manila, and Charlotte to ensure only the most updated resources are used. ↳Innovated training materials and methods for both ongoing refresher trainings and new hire instruction.
↳Handled confidential information on a daily basis.
Cerner CorporationSupport Analyst
Jul. 2017 - Jan. 2019↳ Protected and maintained individuals’ privacy and confidentiality according to HIPPA protocols.
↳ Maintained communication with superiors about current events in order to maximize effectiveness.
↳ Collected and documented case information for each and every call.
↳ Supervised new analysts as they left training and started their first shifts on the floor.
↳ Employed a trauma-informed, culturally respectful approach that builds trust and free sharing of information.
Tech DataIntegrated Supply Chain Service Support Representative
Nov. 2015 - May. 2017↳ Collaborated daily with external business partners in order to inform, update, and troubleshoot major business events.
↳ Conducted routine quality assurance monitoring to ensure all client matters proceeded according to standard.
↳ Quickly adapted to new data systems in order to comply with data integrity and security.
Organizing for AmericaData Captain -- Madison Ave. Sector
Feb. 2012 - Nov. 2012↳ Executed and oversaw the accurate entry of hundreds of voter registration forms while maintaining the appropriate standard of confidentiality.
↳ Responsible for mastering and then training new Data Techs in the utilized system (VAN). • Reported trends and State-of-Affairs to superiors in official meetings and outside of them as necessary
↳ Frequently coordinated and strategized with other positional Captains to produce the highest level of efficiency and effectiveness
↳ Troubleshot and resolved any technical issues which arose
Office DepotAssistant Manager -- Copy Center
Jan. 2010 - Dec. 2011↳ Responsible for customer service, rapid assessment of project needs, time-line, and barriers to implementation.
↳ Team building wasn't required, but by assessing the strengths and weaknesses of team members proper division of labor of projects was achieved while maximizing resilience and dynamism allowing for productivity to continue despite unforeseeable setbacks.
FlavorMechanix
Create 3Ds Design
Remote
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