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Work Background
Compass Working CapitalManaging Director of Program Operations
Oct. 2024Quality Assurance & Compliance
• Develop and implement quality assurance programs and process reviews.
• Ensure regulatory compliance and foster strong alignment between programs and training teams.
• Drive continuous improvements to enhance efficiency, reduce costs, and strengthen impact. Project Management & Innovation
• Provide strategic direction, using Lean Impact for problem-solving and solution innovation.
• Lead cross-functional projects to deliver on Compass’s mission and opt-out strategy initiatives.
• Manage project timelines, scope, and team collaboration. Leadership
• Champion a culture of quality, equity, and excellence.
• Collaborate with Directors and execs to address pain points and lead organizational change.
• Support Compass’s mission through strategic initiatives and cross-functional contributions.
NoneStay-at-Home Mom
Feb. 2024 - Oct. 2024
TargetDistrict Manager
Mar. 2021 - Jun. 2024Rhode Island, United StatesOversee all aspects of team leadership, business growth, and longer-term strategy for multi-unit $600M+ P&L. Responsible for building a highly engaged, diverse, and talented team with a current headcount of 2000 team members. Oversee all aspects of strategy and execution for Human Resources, Operations, Visual Merchandising, Customer Experience, Food/Beverage, In-Store Marketing, Asset Protections, Logistics, and Digital Sales.
TargetStore Director
Jul. 2017 - Mar. 2021Taunton, MA• Serve as a key leader in recruiting, developing, supervising, and retaining an hourly and salary workforce, while providing superb customer service, ultimately increasing annual store revenue by 15% from $34M to $39M.
• Oversee the entire employee population by supervising 5 assistant managers, 12 department leads, and 200 store staff.
• Spearhead the District Development Program designed to identify and grow top talent within the organization, in efforts to create successors for key leadership positions, resulting in a 92% success rate. •Investigate employee relations issues and effectively bring cases to resolution using appropriate disciplinary actions. •Support HR processes such as annual compensation, leadership development, and performance management reviews.
•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, while determining areas of improvement for future company growth.
TargetAssistant Manager of Logistics
Feb. 2015 - Jul. 2017Taunton, MA•Managed a team of 4 department leads and 70 employees on all Supply Chain and Logistics operations. •Drove efficiencies and productivity within the team by increasing workload completion scores by 20% and ensuring 100% on time store deliveries from conception to execution. •Transformed backroom completion efficiencies by 13%, bringing company scores up from red to green within 3 months. •Trained and developed the shipping team for target.com, resulting in a 100% promotion rate into department leads. •Analyzed and changed prices to ensure product costs were competitive within the market, while maintaining inventory to guarantee a fully stocked store at all times.
TargetAssistant Manager of Guest Experience
Jun. 2013 - Feb. 2015Rhode Island•Supervised 2 department leads and 40 cashiers, cart attendants, service desk, Starbucks, and other front store employees. •Ensured staff remained compliant with all food safety standards and company licensing agreements. •Promoted 2 hourly employees to department leads, while increasing engagement to 90% throughout the organization.
•Led the districtwide campus recruiting team by building a pipeline of talent to fill all open positions within target. •Maintained metrics, reports, documentation, training, and safety records, to sustain a “green” operational business unit that meets all productivity, financial, and timeline-related goals.
•Monitored compliance with health and fire regulations regarding food preparation, serving, and building maintenance.
TargetExecutive Team Leader Intern
Jun. 2012 - Jun. 2013Rhode Island•Governed a team of 50 employees responsible for Hard Lines including electronics, groceries, and other hard goods. •Partnered with the executive team leader of Hard Lines and the store manager to ensure alignment on all store initiatives.
•Examined the store to ensure it was neat, organized, safe, and compliant at all times.
Laserfare Inc.Human Resources Assistant
Jan. 2012 - Aug. 2014Smithfield, RI•Streamlined the company training process by creating a document that tracked training for over 200 employees, ultimately increasing compliance by 40%, going from 60% to 100% timely completion. •Provided assistance in administering employee benefit programs and worker’s compensation plans.
•Championed the Company Employee Pulse Survey by reporting out on results, assessing the health of the organization, and partnering with business leaders to implement actionable items to improve working conditions. •Assisted in employee investigations, documentation preparation, and making appropriate recommendations based on findings in order to maintain compliance with all company policies and procedures. •Attended college career fairs in efforts to recruit candidates for engineering, manufacturing, and management positions. •Processed, verified, and maintained personnel related documentation, including i-9s, personal identification cards, trainings, grievances, performance evaluations, and employee leaves of absence for the hourly and salary population.
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