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Work Background
RedCAT SystemsVice President Client Solutions
Dec. 2022
UKG (Ultimate Kronos Group)Practice Manager
Sep. 2020 - Dec. 2022So excited about the change in our company name due to the merger or Ultimate Software and Kronos!
Kronos IncorporatedPractice Manager
Mar. 2019 - Sep. 2020
ADPSenior Director Client Services ADP HRO
Jun. 2017 - Jan. 2019Augusta, Georgia• Support and assist in the formulation of the overall strategy for servicing and supporting East Comprehensive Services
o Built and executed on Specialty Private Equity Team to save $1M+ in revenue and still climbing
o Talent and Team alignment to ensure optimal client experience • Ensure performance results across a variety of metrics and measures, including NPS, client retention, productivity and associate engagement
o Increase 58/73 items with respect to associate engagement
o Increase of 2.1 in NPS in last year
o Increase in tNPS by 1.17 in last year
o 3.75 Overall Leader Compass Results
o Increased promotions and consistent talent development within the organization to ensure future bench strength and forward movement for organization • Evaluate, Implement, and Communicate strategies to improve availability for and resolution of all client inquiries
• Partner with managers, technical support and associates on escalated client situations as required
• Help to identify clients at risk and provides resources and strategic initiatives to assist in overall client and associate retention
• Partner with Sales, Implementation, Financial Services and related Service Centers to ensure effective touch points are maintained to provide excellence in all areas of service delivery
• Proactively manages staff hiring and development to move within the organization
• Financial knowledge of the service organization to include budget preparation and analysis, expense reports, and administration/monitoring of accounting processing including forecasting
ADPDirector of Client Services ADP Talent Management
May. 2015 - Jun. 2017Augusta, Georgia Area
ADPDirector Of Operations
Apr. 2013 - May. 2015
Leadership Columbia CountyADP Operations Director
Jan. 2012 - Jan. 2013
Leadership Columbia CountyADP Operations Director
Jan. 2012 - Jan. 2013
ADPManager, Human Resources Business Partner
Nov. 2010 - Apr. 2013Augusta, GAI currently work daily to build relationships with all internal and external clients to lend strategic consultative support in improving critical business outcomes. I consult with leadership and associates on issues including performance, terminations, sexual harassment, discrimination, and interpretation/compliance with all federal and state laws. I facilitate management and associate training on performance management, behavioral interviewing, I am available onsite to assist with communication and interpretation of HR policies and procedures. In addition, partner daily with my peers and stakeholders to contribute and implement established HR strategy for our location as well as the greater ADP organization. From a Talent Management perspective, I assists with talent assessments (skills assessments, 360s, PAs), leadership development and succession planning. When asked as an HR Business Partner, i will participate in projects to recruit and select the best talent to ensure we are populating our teams with the right "job fit" and "culture fit" for ADP and that individual.
ADP, Small Business ServicesHR Project Specialist
Jun. 2007 - Nov. 2010Assisted with conducting all levels of associate relations investigations, including the most complex and sensitive issues Coached and consulted with managers and associates on issues including performance, terminations, diversity, sexual harassment, discrimination, etc. Created customized reporting and ran standard reporting Conducted basic training on harassment, ethics and diversity, engagement, and situational leadership Participated on various division-wide and cross division project teams including ADPs associate engagement survey, One ADP Salary structures, to name a few Collected and Analyzed turnover data and worked to develop retention initiative for current sales employees by utilizing regression analysis and other statistical methods Acted as a liaison for the division and managers with the shared services functions: HR Services, Staffing, and HRBPs Participated in company wide "Fusion" initiative for consolidating entire Finance organization Worked to gather talent management data to present interview to hire ratios, etc. Assisted in compiling job descriptions and working on career path initiative Compiled slides for Succession Planning Initiative Headed up holiday gift cards for two business units Project manager partnering with People Answers to build hiring profile for sales and service segments Headed up FY 08 Gallup survey preparation for business unit Conducted FY 08 Gallup training for management level Created timeline and communications for HR Business partners to get to management explaining the process for common review and performance appraisals for FY08
Automatic Data ProcessingGraduate HR Assistant/Intern
Feb. 2006 - Jun. 2007Worked extensively on long term consolidation projects to determine population as well as communications, etc. Preparation of severance packages Worked as a liaison between managers, employees, and lawyers to complete abstracts, postings, etc. for visa and green card/ immigration processing Collected and prepared reports and presentation for diversity and affirmative action statistics Collected, and Analyzed turnover and 360 data to create reports Shadowed and Assisted in recruiting process (TALEO, offer letters, etc.) Recruited and Sourced for IT College Interns Assisted in facilitation of telesales focus groups Created, Distributed, and Analyzed Survey Data for various client groups Assisted with various employee relations cases
Somerset Hills YMCAGraduate Student Intern
Oct. 2005 - Feb. 2006Assisted Human Resource Director in termination and new hire paperwork and orientations
Marywood UniversityApprentice for Industrial/Organizational Professor
Aug. 2004 - Aug. 2005Prepared Industrial/Organizational psychology presentations for undergraduate classes and consulting jobs
Contributed to various research studies by attending focus groups and task force meetings
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