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Work Background
The ESG InstituteSenior Sustainability Advisor
Apr. 2025The ESG Institute provides a wide range of services to help organizations integrate sustainability and ESG principles into their operations, strategy, and culture. Our work includes ESG advisory, sustainability strategy development, training and capacity building, regulatory readiness (e.g. CSRD, ESRS), stakeholder engagement, reporting alignment (GRI, TCFD, ISSB, etc.), and impact measurement. Our mission is to make sustainability accessible, actionable, and authentic, regardless of the client's size or industry.
PatriannaSenior L&D Manager
Sep. 2024 - Feb. 2025GibraltarTaking on the building out of the new LMS - delivered with perfection in conjunction with LearnAmp
BVGroupLearning And Development Specialist
Jan. 2023 - Aug. 2023Gibraltar• Developed and fully accredited learning offerings professionally by ITOL, leading to enhanced employee skills and knowledge.
• Implemented and accredited Kallidus LMS, ensuring up-to-date training delivery for BVGroup employees.
• Achieved professional accreditation for learning offerings, showcasing commitment to professional development and excellence in training delivery.
University of GibraltarUniversity Lecturer
Feb. 2021Gibraltar, Gibraltar• Designed and delivered highly interactive short courses for Leaders and Managers, receiving top-ranking feedback from delegates.
• Developed and implemented a fully accredited 3 Day Introduction to Management course and a 4 day Management Communication course, enhancing practical skills for managers.
• Created and delivered an engaging One Day short course on Creative Thinking, Problem Solving, Decision Making, and a 3 Day Train the Trainer workshop.
Gibraltar Stock ExchangeHead Of Human Resources, L&D and Office Manager
Oct. 2018 - Dec. 2020Gibraltar• Led HR and L&D initiatives as Head of Human Resources, ensuring smooth transition to remote work during the pandemic.
• Provided support and guidance to employees facing redundancy, assisting in job applications and offering a human touch.
• Managed office operations at Gibraltar Stock Exchange, maintaining a positive work environment.
William HillCustomer Sevices Training Manager
Aug. 2016 - Jan. 2018Gibraltar, Gibraltar• Designed and implemented New Hire Training for Gaming & Sports, fostering a Coaching Culture globally and ensuring Compliance & Regulatory training is undertaken.
• Spearheaded system change training initiatives across teams, enhancing efficiency and productivity.
• Developed Leadership capabilities in the Philippines & Bulgaria, driving team performance and growth.
PNLBAPrincipal Owner / Lead Facilitator / University Lecturer
Oct. 2015Spain• Developed and implemented Leadership and Management training programs globally, incorporating diverse cultures and work styles.
• Established certificated programs accredited to University standards, aiding in professional leadership development.
• Awarded Best Business & Language Academy 2024 - Spain, showcasing excellence in education and training.
Canopius GroupGlobal Head of Talent & Development
Sep. 2013 - Oct. 2015London, United Kingdom• Developed and implemented global talent strategy at Canopius, focusing on employee engagement, performance management, and leadership development.
• Collaborated with CEO and Executive Team to design and execute succession plans and personal/professional development initiatives.
bwinGlobal Head of Learning & Development
Jun. 2008 - Aug. 2012Gibraltar• Led learning and development initiatives for a global online gaming company, overseeing activities across 5 countries.
• Implemented leadership simulations and development programs, resulting in improved employee performance and engagement.
• Collaborated with senior executives and customer service agents to drive continuous learning and growth within the organization.
State StreetHead of Learning & Organisational Development - Europe & Asia
Aug. 2007 - Jun. 2008London, United Kingdom• Led the Learning & Organisational Development initiatives in Europe & Asia, focusing on bridging cultural differences and training employees in the new Indian Office.
• Implemented innovative development strategies to enhance employee growth and engagement.
• Successfully facilitated cross-continental collaboration and knowledge sharing to drive organizational effectiveness.
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