With over 37 years of experience in leadership and management development, I have designed and delivered highly impactful training programs across diverse industries and global markets.
At Patrianna, I successfully led the development and deployment of a new Learning Management System in collaboration with LearnAmp, ensuring seamless organizational adoption.
My expertise lies in creating accredited leadership and management training programs tailored to organizational needs, combining cultural insights with practical applications.
PNLBA, is the award-winning academy I founded, it reflects my passion for fostering growth through innovative training solutions, offering bespoke accredited programs for leaders worldwide.
As a university lecturer, I designed and facilitated interactive courses that received top-ranking feedback. My mission is to empower organizations and individuals to achieve excellence by aligning learning strategies with organizational goals, fostering collaboration, and embracing diverse cultural perspectives.More...
Lorena Torregrosa
Chief Operations Officer (COO)@JNS Gaming Ltd
Verified
With over 14 years of leadership experience within the iGaming sector, I am eager to bring my expertise in budgeting, customer-centric strategy, operational excellence, and team leadership to your organization.
During these years in the iGaming Industry, I progressively advanced through various leadership roles. Starting as a CRM Manager, I have taken on increasing responsibilities, holding positions such as Head of CRM, Head of Casino, Managing Director, Business Development Director, and Chief Operations Officer.
As Chief Operations Officer at JNS Gaming, I led all operational functions for an international online casino brand targeting markets such as Japan, Brazil & LatAm, Canada, and ROW. My responsibilities included establishing operational excellence, developing customer-centric processes, and ensuring seamless interactions across multiple languages and time zones. I oversaw the full operation, including licensing, Compliance and RG, budgeting, payments, risk & fraud, customer support, CRM, and Casino management.
Being responsible for an iGaming operation also involves defining and implementing company policies and procedures. I was accountable for establishing and overseeing key operational policies, including Terms & Conditions, Bonus Policy, AML Policy, and Customer Support processes. This included developing and enforcing procedures for handling complaints, detecting underage players, preventing duplicate accounts, and ensuring regulatory compliance, all while maintaining a seamless and customer-centric experience.
Working as a COO and Managing Director provided me with extensive experience in budgeting and financial management. As the key person responsible for a license or operation, I was tasked with creating the budget and P&L from scratch. This involved not only incorporating essential iGaming KPIs and licensing fees but also accounting for all operating expenses and financial metrics, ultimately calculating the company’s net profit after applying corporate income tax. This expertiseMore...
Alessandro Allara
Managing Partner@Grinder
Verified
27 years in the Gambling sector, C-Level roles, now managing partner of different Companies and focussed in sports and contentMore...