VocusManager, Sales Associates
Mar. 2013 - Feb. 2014Makati, PhilippinesRelocated to Philippines at the request of Vocus senior management to train local reps and managers on US processes and to create consistency between US Headquarters and Manila office
Served as local liaison for Headquarters staff sent for short term training assignments
Worked in conjunction with local Senior Director developed strategic plans for training, problem solving, and identification of areas of opportunity
Performed analysis of leads and accounts and created reporting and dashboards to track department metrics
Assisted in creation and implementation of new compensation plan for local reps
Planned and implemented new hire onboarding program and up skills training program for tenured reps
Responsibility in training and leadership of fraud investigation team
Conducted department wide training on product, scripting, cadence and strategy
Managed and trained a team of local reps tasked with marketing Vocus products to US clients