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Work Background
WUDUHSales Trainer
Sep. 2024As a Sales Trainer at Wuduh, I am dedicated to equipping sales professionals with the skills and knowledge they need to excel. I design and deliver comprehensive training programs, conduct workshops, and provide one on one coaching sessions to enhance sales techniques and overall team effectiveness. In addition to training, I collaborated with Quality Control (QC) to calibrate QC metrics, ensuring that quality standards are upheld with maximum efficiency. My initiatives have contributed to a 20% increase in sales performance and a 50% reduction in department turnover, enabling more agents to successfully complete probation and thrive in their roles. I also play a key role in developing new sales training content and refining strategies to meet industry demands, fostering continuous growth and success.
Clarity Debt Resolution IncAccount Manager
Mar. 2024 - Sep. 2024Amman, JordanIn my role as an Account Manager and Closer at Clarity Debt Resolutions Inc., I specialize in financial analysis, budgeting, and debt management. I conduct comprehensive financial assessments to offer personalized recommendations, guiding clients towards optimal financial solutions tailored to their individual needs. Through attentive support and effective communication, I cultivate strong client relationships, ensuring satisfaction and success in achieving their financial objectives.
Orkin JordanOperations Executive
Sep. 2023 - Nov. 2023Amman, JordanCompleted a three month internship as a Junior Operations Executive at Orkin Jo. Efficiently managed day to day operations, collaborated effectively with the team, and demonstrated problem solving skills in addition to being a quick learner and adaptable, I'm excited to apply these skills in future roles.
Grateful for the experience at Orkin Jo.
CsMenaCustomer Relations Associate
Jun. 2022 - May. 2023Amman, JordanIn my role as a Customer Service Representative, I demonstrated prompt and professional responsiveness to customer inquiries across various channels, including email, live chat, and phone, addressing product information, order status, returns, and general queries. I provided guidance on product selection, sizing, and availability, resolving complaints effectively with a focus on first-contact resolution and customer satisfaction. Leveraging strong product knowledge, I ensured accurate information on features, specifications, and usage. Using a CRM system, I meticulously managed and documented customer interactions for precise record-keeping. Collaborating with the fulfillment team, I tracked orders, investigated shipping delays, and coordinated with couriers for timely delivery. My role also involved upselling and cross-selling products to meet customer needs, thereby contributing to increased sales and loyalty. I maintained a high level of professionalism and empathy, fostering positive and personalized customer experiences. As a liaison between customers and internal departments, I effectively communicated and escalated issues as needed. Additionally, I played a key role in enhancing customer service processes by providing feedback and suggesting improvements for an optimized customer experience.
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