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Work Background
QVC GroupHead of Transformation Office (Japan, Germany, UK & Italy)
Sep. 2022Düsseldorf, Nordrhein-Westfalen, DeutschlandAccountable for all material business transformations across key markets in Japan, Germany, the UK, and Italy. The primary focus is on driving material improvements and capitalizing on high-value opportunities to enhance business performance. Responsibilities include providing strategic and operational guidance for digital and business transformation initiatives. This involves developing and implementing strategies to improve operational efficiency, effectiveness, and competitiveness within an increasingly complex system, tool and automation environment (incl. RPA, A.I.). Leading these efforts is crucial to leveraging the greatest value for the organization in combination with a customer-centric approach. The role also involves identifying and investing in opportunities that fund the future and propel the company forward. Embracing and inspiring innovation across all levels of the organization, along with adjusting the company's strategic vision to align with evolving market conditions. Restructuring the internal business framework to support growth and sustainability is a key aspect, as is navigating significant organizational changes smoothly and effectively.
QVC DeutschlandInterim Commercial Finance Director DE
Mar. 2021 - Dec. 2021DüsseldorfExecutive Board Member. P&L responsibility and steering of all financial activities in the German market to ensure net revenue, EBITDA and cash flow developments are in line with set targets. Teams: Financial Planning & Analysis, Reporting & Controlling and Business Partnering.
QVC DeutschlandMerchandising Business Lead Extended Assortment DE
Feb. 2021 - Jan. 2022Düsseldorf, Nordrhein-Westfalen, DeutschlandBusiness owner to extend the assortment in a curated and strategic aligned way in embedding and using own Warehouse capabilities, new DropShipment capabilities and assessing Marketplace opportunities. Successful delivery and execution of turn around concept and overachievement of budget numbers for 2022 incl. a concept for an embedment into the daily business, starting in February 2023. An in-depth transformational journey across all commercial and support services functions.
QVC GroupDirector Customer Experience International
Sep. 2018 - Sep. 2022Düsseldorf, North Rhine-Westphalia, GermanyResponsible for the overall Customer Experience strategy for QVC UK, Germany, Italy and Japan.
QVC DeutschlandDirector Customer Care Center DE / Executive Board Member
Sep. 2018 - Sep. 2022Düsseldorf, Nordrhein-Westfalen, DeutschlandExecutive Board Member. Responsible for Customer Service, Order Entry and Digital/Social Media Communication 24 hours / 7 days (incl. all support functions and channels) in Germany. Sites: Bochum and Kassel (ca. 900-1,000 team members)
QVC GroupGlobal Director & GPO Customer Finance
Jan. 2017 - Aug. 2018Düsseldorf und Umgebung, DeutschlandResponsible for the Accounts Receivable (Fraud Prevention, Clearing, Collections, Dispute Management) areas in US, UK, Germany, Italy and France plus Global Process ownership incl. the GBS in Poland.
QVC DeutschlandDirector Customer Finance (Accounts Receivable)
Jun. 2015 - Dec. 2016Bochum, North Rhine-Westphalia, GermanyResponsible for Accounts Receivable in Germany. GBS Customer Finance project lead to ensure transfer of Customer Finance processes Clearing, Collections and Financial Services for 5 countries to Krakow.
Deutsche Post AGArea Manager Clearing & Collections (GER, AUT, CH)
May. 2013 - May. 2015Köln und Umgebung, DeutschlandResponsible for Clearing and Collections in Germany, Austria & Switzerland. Focus on development and implemenation of new Collection and Cash-in strategies within a GBS (Global Business Service) environment for Deutsche Post AG, DHL Express GmbH, DHL Express (Austria) GmbH, DHL Express (Schweiz) AG, DHL Vertriebs GmbH, DHL Global Forwarding GmbH and DHL Freight GmbH.
TranscomBusiness Manager Operations & Key Account Manager
Jun. 2011 - Apr. 2013Tönisvorst, GermanyBusiness Manager for the general pre-legal Back Office and the complete Call Center (pre-legal, legal, surveillance) with a total headcount of 52 FTE. Operational Key Account Manager for the biggest clients.
crossconsultingSenior Consultant
Nov. 2008 - May. 2011Köln und Umgebung, DeutschlandSenior Consultant for the Financial Services and Real Estate industry.
Royal Bank of Scotland BusinessDeputy of Treasury & Funding Europe
Mar. 2007 - Oct. 2008Düsseldorf und Umgebung, DeutschlandResponsible for PanEuropean daily cash management and funding requirements for all Intra and Non-Intra Group bank accounts incl. investments in money market products within approved limits (liquidity, VaR, NII) as deputy of Head of Treasury & Funding.
Royal Bank of Scotland BusinessBusiness Development Manager Germany & Austria
Mar. 2007 - Oct. 2008Düsseldorf und Umgebung, DeutschlandDevelopment of income from new business opportunities and existing business; Delivering Market, Competitor and Organisational Insight; Effective Implementation of Business Opportunities
Royal Bank of Scotland BusinessTeam leader Collections
Sep. 2006 - Mar. 2007Düsseldorf und Umgebung, DeutschlandResponsible for Commercial Cards, High Risk Fixed Term Loans, Consumer Cards
Royal Bank of Scotland BusinessEuropean Enterprise Risk Analyst
Mar. 2005 - Sep. 2006Düsseldorf und Umgebung, DeutschlandEnterprise Risk Analyst for 5 countries, Building-up a PanEuropean Enterprise (Operational) Risk Management across all departments, Implementation of incident and event reporting lines, Raising risk awareness across Europe
CitibankCollections, Strategy- & Projectmanager
Mar. 2003 - Feb. 2005Duisburg und Umgebung, Deutschland
Berliner SparkasseBank Apprenticeship
Aug. 1999 - Feb. 2003Berlin und Umgebung, Deutschland
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