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Work Background
IntegrityOperations Manager
Oct. 2023 - Mar. 2025Reporting to the VP Operations, the Operations Manager supports and enhances operational performance across Integrity’s USAID-funded project portfolio, ensuring the systems and tools meet duty of care obligations for all staff and project personnel. The Operations Manager plays a crucial role in quality control, assurance functions, and filling operational roles on projects as needed. Key Responsibilities: Operational Support to Projects: Provide comprehensive operational support, including project start-up and close-down, travel management, procurement planning, USG compliance, and process design. Oversee project-level procurement and ensure compliance with regulations. Support project design, delivery, and knowledge management. Assist in recruiting and managing project staff. Operational Support: Enhance efficiency and effectiveness of operations in the US office, including data and knowledge management, security, risk management, and team support. Develop and deliver operational strategies, policies, and training. Identify and resolve operational bottlenecks. Team Coaching and Professional Development: Train and mentor operational staff, ensuring smooth transitions and familiarity with systems and policies. Develop and implement an Operations Officer Orientation and Training program. Engage in professional development activities and champion specific operational initiatives.
IntegrityProject Officer
Dec. 2021 - Dec. 2023As a member of the Project Management Unit, the PO works closely with Operations and Corporate teams as well as project delivery and technical teams in field offices and provides project and operational support to the delivery of multiple USAID funded projects including multi-year MEL frameworks. Responsible for tasks across project management support, project delivery, team delivery, financial management, procurement planning, compliance, and knowledge management. Spearheads the design, testing and implementation of internal projects such as new systems, processes and tools. Ensures the smooth deployment of staff, consultants and resources through the procurement of flights, visas, letters of entry, consultant deployment checklists, and movement of funds. Manages consultant contracts, tracking delivery time and collating timesheets. Liaises with consultants and clients to prepare and process timesheets and invoices. Keeps up to date on key USAID rules and regulations, especially as relates to procurement, travel, and key personnel, and ensures any necessary approvals and/or waivers have been received. Drafts key client documentation, including travel authorization and rate approval requests. Maintains project-specific and company-focused digital knowledge management platforms (Podio). Maintaining streamlined and well-organized electronic project folders on SharePoint. Oversees project-level procurement planning, maintaining visibility of ongoing and upcoming procurements. Ensures all procurements follow internal policies and comply with relevant client regulations. Support the financial administration of projects, including managing invoicing processes, expenses reconciliation and budget management and reporting. Actively supports risk management, including identification and logging of risks according to company standard operating procedures. Maintains a relevant contextual understanding of projects. Supports Due Diligence and vetting procedures.
Commonwealth of Kentucky Cabinet for Health and Family ServicesProcedures Development Specialist II (Continuous Quality Improvement Specialist)
Jul. 2020 - Dec. 2021Frankfort, Kentucky, United StatesServes as liaison between the service region and central office to facilitate the administration of program policies and procedures. Evaluates statistical data to identify problem areas and recommends corrective action. Reviews and maintains technical and statistical reports for ongoing monitoring. Conducts basic data analysis using MS Excel and assists frontline staff in the interpretation of reports and data. Coordinates professional staff and analyzes/evaluates policies & procedures through the CQI process. Assists with implementation of action plans and writes/recommends revisions of operating manuals.
Louisville Grows IncDevelopment Coordinator
Dec. 2019 - Jul. 2020Louisville, Kentucky AreaAs an AmeriCorps VISTA, supported all facets of non-profit organization fund development through grant seeking, fundraising, and membership program. Worked directly with Executive Director, contracted Grant Writer, and other programs staff to capture stakeholder input for grant proposals. Conducted end-of-year appeal, developed program narratives with theory of change logic models, and submitted more than eight grant proposals to corporate donors and foundations with more than $110,000 (one quarter of annual operating budget) awarded to date.
Forcier ConsultingInternal Processes & Systems Manager
Jan. 2017 - Oct. 2019Cairo Governorate, EgyptAs IPS Manager, my responsibilities include oversight, planning & executing the successful implementation of internal systems contributing to a global company which is effective, efficient, and compliant. This requires collecting input from stakeholders, collaborating with various offices and teams, and coordinating the development of systems by a team managed by me. Tasks and responsibilities include:
-Set objectives and strategies for the IT department to streamline all internal operations and help optimize their strategic benefits;
-Plan the implementation of new systems and provide guidance within the organization;
-Advise on the purchase of technological equipment and software and establish partnerships with IT providers;
-Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance;
-Direct and organize IT-related projects;
-Monitor changes or advancements in technology to discover ways the company can gain competitive advantage; and,
-Analyze the costs, value and risks of IT to advise management and suggest actions. Additionally, I am responsible for the management and maintenance of Forcier's digital information globally in accordance with company policies & guidelines and regulatory & legislative requirements, as well as client requirements; working closely with the compliance department company leadership. Related tasks and responsibilities include:
-Contribute to the formulation and periodic update of digital information management (DIM) policies, guidelines and business processes;
-Develop, maintain, and evaluate existing DIM systems and advise changes as appropriate;
-Maintain operational efficiency through DIM systems and new systems where required;
-Administer DIM to provide efficient access to information to support decision making for operational purposes;
-Provide advice to employees and projects on matters related to digital information as well as training, manuals and handbooks.
Forcier ConsultingBusiness Development Manager - Africa
Nov. 2015 - Dec. 2016Cairo, Egypt-Recruited as Intern in the Business Development department—executed proposal writing related to monitoring and evaluation; assisted in improving new and existing Business Development resources, and social media strategy. Promoted twice in the space of 1 year. -Supervised proposal writing team of 5 Junior Officers and 2 Senior Officers in order to meet and exceed goals delivering more than 300 project proposals to prospective clients. -Introduced performance measurement framework for department. -Developed customized sales pipeline management solution for department. -Provided support and capacity building for staff—mapped Forcier Consulting's unique selling points/competitive advantages in the USA, Africa and Middle East offices. -Improved internal processes implementation across global offices in Egypt, South Sudan, Somalia, Sudan, & DRC. -Participated in project evaluation from proposal inception to report delivery gaining experience conducting data collection in South Sudan. As Business Development Manager - Africa, I supervised the proposal writing team consisting of Junior Business Development Officers and Business Development Officers in order to meet business goals. Additionally, I provided support and capacity building for other Forcier Consulting staff across our country offices and helped to map Forcier's unique selling points/competitive advantage in each of our countries of operation. I was frequently involved in improving internal processes which were implemented across multiple offices including Egypt, South Sudan, Somalia, Sudan and the DRC.
Forcier ConsultingBusiness Development Officer
Aug. 2015 - Oct. 2015Cairo, EgyptAs Business Development Officer, I was responsible for overseeing, providing support, and reviewing proposals drafted by Junior Business Development Officers. In addition, my work helped map Forcier Consulting's unique selling points/competitive advantage in each office/country of operation and I provided support and capacity building for other Forcier Consulting staff, including the training of Junior Business Development Officers. Notably, I implemented a redesigned project tracking and proposal workflow management system that has renovated how the department functions.
Forcier ConsultingBusiness Development Intern
Mar. 2015 - Jul. 2015Cairo, EgyptAs Intern in the Department of Business Development, as part of a team I contributed to drafting proposals for projects in Forcier's countries of operation; assisted in improving new and existing Business Development resources; updated current project tracking to aid in future bids; assisted with editing of relevant Business Development documents; and maintained Forcier's social media accounts.
Best BuyLead Sales Consultant
Jun. 2011 - Mar. 2015Louisville, Kentucky AreaMy store is stand alone store version of the mobile department of a Best Buy. We have cell phones, tablets, mp3 players, and accessories. I assist customers in choosing a device, the activation process, and make sure their device is working and ready to go when they leave the store. As Lead, I manage others completing this process and maintain productivity while managing multiple customers at a time and contributing to business goals.
People's Bank & Trust Co.Co-op Bookkeeper
Jul. 2009 - Jun. 2010Owenton, KYThis was a co-op program with my high school. I worked in an office taking care of daily tasks such as mail, imaging documents, the daily transaction update, and other miscellaneous requirements. I also administrated the weekly IPL (internal restart of computer system) and worked with customer service.
Owen County SchoolsStudent Technology Leadership Program (STLP) Student Technician
Jun. 2008 - Aug. 2010Owenton, KYSTLP is a co-op program where students work for the local school district maintaining the computers and network. I was part of a small team that would maintain the computers and network in all the school buildings by troubleshooting issues, installing new hardware and software, maintaining the network, in addition to miscellaneous requirements.
McDonald's CorporationCrew
Mar. 2008 - May. 2009Owenton, KYI worked mostly as a cashier taking orders, tendering money, and fulfilling orders.
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