Service Delivery Manager / IT Project Manager@Integrity
Verified
Over 25+ years of experience in IT industry with strong Project delivery, Program delivery, Merger Acquisition & Divestment (MA&D), Global Transition Manager, Digital project Integration/transformation including Data migration and stakeholder management across all levels for Fortune 500 customers.
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Delivered multiple projects in collaboration with various technology competencies and calling out dependencies in the project plan with clear RACI matrix.
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Delivered End-to-End project management best practices in Agile (Scrum Methodology/Kanban) and Waterfall projects in matrix environment that are on-time, on-budget and in full compliance with customer expectations.
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Over a decade of project delivery experience in automotive domain (specialized in SCM, Warranty, Nissan EV plant inception) handling different technology (SAP, Microsoft, Java, Oracle Project Management, Oracle HCM etc) applications including creating and implementing DR plans for continuous application support.
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Delivered SAP projects in Lifesciences domain including Global manufacturing applications (MES) with GSK and Astellas Pharma.
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Delivered projects in Banking domain working for Barclays Bank, Citibank and Kleinwort Dresdner Bank that includes application integration of pricing and billing product with retail Barclays banking system.
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Experienced Project manager in Insurance and Banking domain working for The Mutual Life of Canada, The Farmers Insurance, Barclays Bank and Kleinwort Dresdner Bank.
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Experienced Project Manager managing Microsoft technology integration and transformation that includes AD, MS Exchange migration along with IT Infrastructure & Cloud services (IaaS).
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Experienced in handing digital transformation/data migration/transition of large program/projects for Chemicals/Pharma and Government/Non-Govt clients.
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Delivered P&L for projects (increase top & bottom line), handling various contracts/commercial models/budget Fixed Bid, Time and material and ticket-based pricing.More...
Levi Wolfe
Operations Manager
Verified
Operations Manager at Integrity Global | Business Process Management Specialist
Improving Organizational Processes and Systems at Integrity Global for USG contracts delivery
I am recently an Operations Manager at Integrity Global, a leading USAID contractor that delivers monitoring and evaluation services for various development projects in Africa and the Middle East. I have a BA in Philosophy and basic communication skills in Arabic and I bring a unique perspective and a cross-cultural, customer-oriented understanding to all of my roles.
For over 9 years, I have been managing and improving business processes to enhance user satisfaction and project outcomes, while collaborating with aligned stakeholders to build multi-year strategic roadmaps. I have worked across multiple countries and projects, including Egypt, Jordan, South Sudan, Kenya, Uganda, Somalia, Mozambique, and DRC. I lead teams of 3-8 professionals and empower them to perform at their best.
I am proficient in Google Workspace, file management, and due diligence, and I am skilled in designing, testing, and implementing internal projects, such as new systems, processes, and tools. I provide project and operational support to project delivery and technical teams, as well as coordinate staff, consultants, and resources. I am adept at evaluating statistical data, conducting basic data analysis, and assisting frontline staff in the interpretation of reports and data. I am familiar with the CQI process and the administration of program policies and procedures.
My mission is to optimize the efficiency and effectiveness of organizational processes and systems, and to ensure the quality and compliance of project deliverables. I am passionate about learning and innovation, and I am always looking for new ways to solve problems and create value. I am motivated by the impact and purpose of my work, and I am proud to be part of mission driven teams.More...