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Work Background
CertiniaCo-Lead, EmpowerHER ERG
Jan. 2024 - May. 2025As the Co-Lead of EmpowerHER, a women’s empowerment ERG, I help foster an inclusive and supportive environment that promotes the personal and professional growth of women at Certinia. I collaborate with a diverse team to create initiatives, resources, and events that champion women's leadership, well-being, and development. By working to break down barriers and build community, I strive to empower all women to realize their full potential and thrive both inside and outside the workplace.
CertiniaProject Manager, Customer Experience
Jan. 2023 - May. 2025New York, New York, United States
CompassRegional Project Manager - TriState
Oct. 2022 - Jan. 2023New York City Metropolitan Area- Partner with the Director of Operations and RVP to identify areas to drive customer initiatives, drive efficiencies cross-functionally, and lead regional customer-facing initiatives
- Drive project management from ideation to implementation for regional and national initiatives, including retention initiatives, driving adoption of our products and program, strategic & customer-centric initiatives, and new Expansion/M&A activity
- Drive communication strategy for projects by creating and executing communications plans, drafting communications, and creating internal enablement documents to reference as the source of truth
- Enable regional teams to deliver seamless implementation of initiatives and works collaboratively with other team members and departments to champion questions - Conduct analysis on local customer programs & initiatives and shares reporting/recaps with functional teams
CompassAssociate Regional Manager - NYC, Customer Experience and Operations
Dec. 2020 - Oct. 2022New York, New York, United States
CompassCustomer Experience/Success Manager
Jan. 2018 - Dec. 2020New York City Metropolitan Area
CompassOffice Administrator
Jul. 2017 - Dec. 2018Greater New York City Area
Brooklyn GroupOffice Manager
Jun. 2016 - May. 2017Brooklyn, NYProcess and evaluate all incoming applications, Manage team of agents, Coordinate with prospective and current tenants, Handle sensitive information with care, Correspond with property owners and their staff, Schedule and execute lease signings, Collect and record payments received, Track commissions and coordinate payroll, Created payroll system, Organize and maintain records and office supplies, Cultivate and improve company culture and employee relations.
Union Square Hospitality GroupRestaurant Captain, Untitled at the Whitney
May. 2015 - Jul. 2016Greater New York City AreaProvide excellent hospitality for every guest, Have advanced knowledge of food and beverage, Supervise and instruct servers on steps of service, Train new hires, Manage and report revenue, Coordinate on special events.
Private ResidencsChildcare Provider and Personal Assistant
Feb. 2013 - Sep. 2014Greater New York City AreaCoordinated schedule, provided safe transport, activities, meals, tutoring. Ran daily errands and maintained communication with parents.
NYC EliteEvents Coordinator, Admin Assistant, Instructor
Dec. 2012 - May. 2015Greater New York City AreaOrder and distribute promotional materials (brochures, flyers), Proofread, edit and write copy for promotional materials, graphic design using Microsoft Publisher, Register students for class using FileMaker Pro, Billing through ProSchool, Maintain building’s daily function, Communicate via email and phone with other locations, Record sales and maintain receipts, Oversee all events and birthday parties, Instruct children ages 9 mo.- 16 years.
Freelance, self-employedProfessional Organizer
Nov. 2012 - Dec. 2020Greater New York City AreaProvide organizational systems for more efficient functionality, Organized homes and offices of CitySounds NYC and Wicked Willy’s, Belleayre Music Festival organized and executed set design and theatrical props
Restaurant AssociatesCaterer
Oct. 2012 - Jan. 2014Greater New York City AreaCatered for New Year’s Rocking Eve at ViaCom Building, Galas at the National History Museum and the Met, fundraisers and donor events at City Center, Alvin Ailey, the Met Opera House and small corporate events, and corporate catering for JP Morgan.
Shipwrecked Bar & GrillMarketing Manager
Oct. 2012 - Jan. 2013Greater New York City AreaWrote, edited, sent promotional materials to publications ( TimeOutNY, VillageVoice), managed all social media content and engagements, posted events with MeetUp, set and managed reservations, initiated office use of Google Drive, ensured participation in citywide events (SantaCon, pub crawls), assisted owner at Bleecker Area Residents and Merchants Association (BAMRA) meetings.
The University of Tennessee at ChattanoogaChancellor's Ambassador
Jan. 2009 - May. 2012Chattanooga, Tennessee AreaUniversity brand ambassador and representative at major university and alumni events for Chancellor Roger Brown, Memorized all notable alumni, Ensured alumni were taken care of at events, Facilitated donations.
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