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Work Background
Northeast Delta DentalAccount Manager NH Small Group
Mar. 2024 - Mar. 2025Concord, New Hampshire, United States
Dell TechnologiesInside Partner Account Manager
Jan. 2022 - Aug. 2023RemoteProvide total client solutions and our strategy Initiative to drive deals to the finish line
Manage, and grow multi-million-dollar pipeline
Collaborate with SHI on sales opportunities and provide guidance for the best solution to meet their customer needs. Aligning partners with Dell’s channel resources to keep them at an advantage within their industry
Understand the business cycles for State & Local Gov’t and Education entities to assist my partners
Cultivate numerous prospects with customers, while building relationships with national account leaders.
Provide and expand custom Dell solutions while maintaining margins.
Expand and solidify relationships with customers via effective listening, respect, and proactive support. Engage trust building collaborations to increase revenue opportunities. Proactively identified and lead projects to improve the sales experience Completed a 12-week coach rotation for Sales development Culture Ambassador for the Channel team to continue to enhance the overall the employee experience within the channel
Mentor for Summer Internship Program
ConnectionSr. Sales Support
Mar. 2011 - Dec. 2021Merrimack, New Hampshire, United StatesAwarded 2019 Business Unit MVP Recognition of Public Sector Division
Successfully functions as the main customer service interface to client base of IT staff for universities
Deliverers customer support, built relationships and managed a $15M portfolio of Higher Education accounts
Implemented a Computer Standards program for each account to have a customized catalog. The Computer Standards Program contributed to increased sales of $3M over the last 3 years.
Collaborates with Business Development team to develop best practices to enhance our customer experience. Developed strong relationships with departments throughout the Universities Manages all customer information into B2B allowing for a smooth purchasing experience Key employee to provide guidance with troubleshooting the new ERP system
Eleme MedicalSales Support Specialist
Mar. 2008 - Dec. 2010Provided support, built relationships with and managed sales pipelines for over 35 independent field Sales reps
Successfully functioned as primary customer service interface to client base of doctors, nurses, and medical spas Managed / input all new customer information into database, allowing for smooth and efficient customer service
Served as key team member in the selection and implementation of salesforce.com CRM management system Worked to onboard all new sales representative, ensuring that all necessary tools were available and understood Processed and generated quotes and sales orders for customer purchases Collaborated with finance department on all incoming orders to ensure proper processing was executed
Worked with shipping companies to ensure successful delivery of parts and materials to customers
Interfaced regularly with upper management, providing sales /forecast data that drove critical business decisions
Managed and maintained monthly sales forecast using salesforce.com
Betterliving SunroomsOperations Coordinator
Mar. 2002 - Mar. 2008
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