Cross Country HealthcareSenior Program Director
Jul. 2022 - May. 2024Boca Raton, Florida, United StatesCross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction. Responsible for direct oversight, growth, and operational management of a large multi-state healthcare account, $250M gross revenue. Led a team of healthcare customer obsessed individuals, who oversaw day to day operation of fulfillment, cost analysis, strategic design, sales, service line expansion, and relationship management.
*Acted consultative in nature to partner with hospital C-Suite to advise on market conditions, creative solutions around the movement and attraction of large contingent workforce groups to support events like work stoppage strikes and core vacancy rates.
*Actively engaged in cross-selling efforts by identifying viable revenue sources within existing clients to increase market share. Organically grew revenue by $15M in 2023 by adding multiple service lines to an existing contract.
*Worked in close collaboration with workforce solutions operations teams, clinical services, vendors, and hospital C-Suite to ensure all components functioned within our contractual agreement.