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Work Background
Cross Country HealthcareSenior Program Director
Jul. 2022 - May. 2024Boca Raton, Florida, United StatesCross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction. Responsible for direct oversight, growth, and operational management of a large multi-state healthcare account, $250M gross revenue. Led a team of healthcare customer obsessed individuals, who oversaw day to day operation of fulfillment, cost analysis, strategic design, sales, service line expansion, and relationship management.
*Acted consultative in nature to partner with hospital C-Suite to advise on market conditions, creative solutions around the movement and attraction of large contingent workforce groups to support events like work stoppage strikes and core vacancy rates.
*Actively engaged in cross-selling efforts by identifying viable revenue sources within existing clients to increase market share. Organically grew revenue by $15M in 2023 by adding multiple service lines to an existing contract.
*Worked in close collaboration with workforce solutions operations teams, clinical services, vendors, and hospital C-Suite to ensure all components functioned within our contractual agreement.
Cielo TalentClient Services Manager
Nov. 2021 - Jun. 2022United StatesCielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerator services. Large scale programmatic partnership, oversight of one of Cielo’s largest RPO clients, Quest Diagnostics. As a CSM I led a team of twelve recruiters responsible for high attrition roles within Quest’s perm talent group. Revenue generation of $8M annually, through team development, creative hiring solutions, client relationship management, and analytics.
*Headed advanced TA solutions as well as workforce planning strategies, cultivating new and innovative ways to source, retain, and attract talent during historic talent drought. Prescriptive consulting using Google Analytics, and various data gathering platforms to help clients market themselves as top competitive employers in their respective markets.
*Fostered growth within recruitment teams both on and offshore, managed performance and metric driven results.
*Curated monthly market and industry trends for key Quest stakeholders.
AMN HealthcareProgram Director
Nov. 2018 - Oct. 2021Greater Minneapolis-St. Paul AreaAMN Healthcare is an industry- leading healthcare staffing, recruitment & workforce solutions brand. It's team members dedicate themselves to superior customer service lead through ambition and integrity. Through passion, drive, and strategic partnership AMN offers a broad spectrum of physician and clinical staffing services across a number of award winning brands. Strategic Program Director * VMS Management
* Cultivated new relationships to increase associate vendor pool to ensure quality candidates
* Relationship Management * Innovation and Risk Management * Organizational Effectiveness * Consistently maintained fill rates of 80% +
* Delivered results and met deadlines
* Extensive experience in Healthcare Implementation * Strike Support * Increased market share across various platforms
AMN HealthcareProgram Manager
Jun. 2013 - Apr. 2018United StatesParticipation in implementation of new business, onsite change management and rollout of healthcare contingent labor programs across the West Coast. Driving onsite operational effectiveness, providing proactive seamless communication between supplier partners and hospital C-suite stakeholders.
*Exceeded contractual KPIs during length of agreement that resulted in new sales of additional service lines representing continued revenue growth.
*Garnered internal stakeholders’ participation through all billing, fulfillment, and compliance related activities to support hospitals monthly onboarding.
*Conducted onsite program initiatives aligned with contractual agreement between hospital and consulting agency.
*Recognized for outstanding performance with President’s Circle Award 2015, 2017, and 2018.
Adecco Staffing, USAAccount Manager
Aug. 2010 - Sep. 2012Greater Minneapolis-St. Paul AreaProvides personnel services to businesses worldwide including temporary help, placement of permanent employees, outsourcing, and training. * Vendor Management
*Perm Placements * Full Desk Recruitment * Onsite Client Support *Forecasting initiatives
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