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Work Background
MAXIM HEALTHCAREReimbursement Specialist
Nov. 2015 - May. 2024Provided exceptional customer service to patients and families regarding financial responsibilities.
Processed claims, collected payments, and resolved patient account issues.
Identified and resolved billing or insurance errors to ensure proper resolution.
Monitored overdue accounts and communicated with customers about delinquent accounts.
H&R BLOCKIncome Tax Preparation Clerk
Dec. 2011 - Apr. 2017Managed tax documents, reviewed for accuracy, and maintained correspondence library.
Scheduled appointments, answered calls, and provided guidance on tax filing procedures.
Operated office equipment to retrieve data and coordinated tax filings.
ORTHOPAEDIC ASSOCIATESPatient Account Representative
Nov. 2009 - Oct. 2015Provided exceptional customer service to patients and families regarding financial responsibilities.
Processed claims, collected payments, and resolved patient account issues.
Identified and resolved billing or insurance errors to ensure proper resolution.
Monitored overdue accounts and communicated with customers about delinquent accounts.
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